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Message: <blockquote data-quote="RoChess" data-source="post: 654529" data-attributes="member: 18896">That doesn't make any sense, because:<a href="http://www.thetvdb.com/api/GetSeries.php?seriesname=Tosh.0" target="_blank">http://www.thetvdb.com/api/GetSeries.php?seriesname=Tosh.0</a>Gives the right results back as expected. The log files would have showed what really went wrong (provided they are configured in the right mode).The whole idea behind MP-TVSeries is to run as much automatic as possible. So if 'Tosh.0' or any other show is not properly matched, that is a bug, and it needs to be fixed. Provided of couse it is a bug in the program and not something unique to your setup.If TheTVdB.com has problems and it ends up causing things to go wrong, then extra code will need to be added to ignore the bad data and instead display a message "There seems to be a problem with TheTVdB, please try again later". But it requires a high amount of Artificial Intelligence to be able to determine what 'correct' is. And unless SkyNet is for real, we are still far away from that level of computer intelligence. The best a developer can do is compensate for as many variables as possible.The problem then is, that when they never see such problems, they can not solve it. That's what log files are for, allowing a developer to see what their code is doing on your system, the one having the problem. But this can only work if the user is willing to do the following:<ol> <li data-xf-list-type="ol">Reproduce the problem (otherwise how can it be verified that the problem is fixed?)</li> <li data-xf-list-type="ol">Explain the configuration of their system (step #4 can do most of this)</li> <li data-xf-list-type="ol">Explain the steps they took to cause the problem (in as few steps as possible to make it easier to locate the cause)</li> <li data-xf-list-type="ol">Provide the log files in the right mode, debug or debug+SQL, so they reveal exactly what was going on</li> </ol>Enjoy.</blockquote>

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