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<blockquote data-quote="Taipan" data-source="post: 189316" data-attributes="member: 11681">You weren't asked for any additional information at all - if you read <a href="https://forum.team-mediaportal.com/start_support_thread_changed_2006_11_08-t12630.html" target="_blank">this posting on getting support</a>, you will see that attaching the .log files is a standard requirement.&nbsp; In fact, I made 2 separate requests to you to attach your log files, and you will notice that 13 people have viewed your log files and have all been unable to make any usefull suggestions.It is now back to you to provide more information - describe the problem in as much detail as you can and tell us what you have already tried (video decoders, skins, what changed since it last worked, etc).&nbsp; The more information you provide, the more likely you will get helpful suggestions.&nbsp; Also, try to keep MediaPortal as standard as possible (use the supplied skin and video/audio decoders) to minimise any external causes.You might also want to repeat the problem and acurately describe the steps that you went through, and relate them to the events described in the MediaPortal.log file.&nbsp; For example, start MP, go to My TV, start to watch a channel, and then when the image disappears, close MediaPortal and attach that log.&nbsp; Keep the steps as simple as possible.I think that it is clear that there is something odd about your setup (as you acknowledge that you have had MediaPortal working previously) and it is very difficult for others to guess what that might be without some more specific clues ...</blockquote>

[QUOTE="Taipan, post: 189316, member: 11681"] You weren't asked for any additional information at all - if you read [URL="https://forum.team-mediaportal.com/start_support_thread_changed_2006_11_08-t12630.html"]this posting on getting support[/URL], you will see that attaching the .log files is a standard requirement. In fact, I made 2 separate requests to you to attach your log files, and you will notice that 13 people have viewed your log files and have all been unable to make any usefull suggestions. It is now back to you to provide more information - describe the problem in as much detail as you can and tell us what you have already tried (video decoders, skins, what changed since it last worked, etc). The more information you provide, the more likely you will get helpful suggestions. Also, try to keep MediaPortal as standard as possible (use the supplied skin and video/audio decoders) to minimise any external causes. You might also want to repeat the problem and acurately describe the steps that you went through, and relate them to the events described in the MediaPortal.log file. For example, start MP, go to My TV, start to watch a channel, and then when the image disappears, close MediaPortal and attach that log. Keep the steps as simple as possible. I think that it is clear that there is something odd about your setup (as you acknowledge that you have had MediaPortal working previously) and it is very difficult for others to guess what that might be without some more specific clues ... [/QUOTE]

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