Unable to Create Graph in MP1.9.0 after uninstalling another software (1 Viewer)

[Lil Pengi]

I have been using MediaPortal 1.9.0 for over a year, everything is alright until 1 week ago, I uninstalled a software called DVDVideoSoft Free Studio and installed a new version of it. Nothing was asked during the uninstall process (such as shared libraries). Then MP1.9.0 client started to get an "Unable to Create Graph" when I started TV. I got the following log. Is there a library missing or incompatible?

[2017-01-02 01:56:34,881] [Log ] [TVService] [ERROR] - Exception : System.BadImageFormatException: An attempt was made to load a program with an incorrect format. (Exception from HRESULT: 0x8007000B)
at TvLibrary.Streaming.RtspStreaming.StreamSetupEx(String ipAdress, Int32 port)
at TvLibrary.Streaming.RtspStreaming..ctor(String hostName, Int32 port)

[2017-01-02 01:57:08,281] [Log ] [7 ] [ERROR] - Exception : System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {FC50BED6-FE38-42D3-B831-771690091A6E} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
at System.Runtime.Remoting.RemotingServices.AllocateUninitializedObject(RuntimeType objectType)
at System.Runtime.Remoting.Activation.ActivationServices.CreateInstance(RuntimeType serverType)
at System.Runtime.Remoting.Activation.ActivationServices.IsCurrentContextOK(RuntimeType serverType, Object[] props, Boolean bNewObj)
at TvLibrary.Implementations.DVB.TvCardDvbBase.AddTsWriterFilterToGraph()
at TvLibrary.Implementations.DVB.TvCardDVBT.BuildGraph()

[2017-01-02 01:57:08,602] [Log ] [7 ] [ERROR] - Exception :TvLibrary.TvExceptionGraphBuildingFailed: Graph building failed ---> System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {FC50BED6-FE38-42D3-B831-771690091A6E} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
at System.Runtime.Remoting.RemotingServices.AllocateUninitializedObject(RuntimeType objectType)
at System.Runtime.Remoting.Activation.ActivationServices.CreateInstance(RuntimeType serverType)
at System.Runtime.Remoting.Activation.ActivationServices.IsCurrentContextOK(RuntimeType serverType, Object[] props, Boolean bNewObj)
at TvLibrary.Implementations.DVB.TvCardDvbBase.AddTsWriterFilterToGraph()
at TvLibrary.Implementations.DVB.TvCardDVBT.BuildGraph()
--- End of inner exception stack trace ---
at TvLibrary.Implementations.DVB.TvCardDVBT.BuildGraph()
at TvLibrary.Implementations.DVB.TvCardDVBT.BeforeTune(IChannel channel, Int32& subChannelId)
at TvLibrary.Implementations.DVB.TvCardDVBT.Tune(Int32 subChannelId, IChannel channel)

[2017-01-02 01:57:08,604] [Log ] [7 ] [ERROR] - Exception :TvLibrary.TvExceptionGraphBuildingFailed: Graph building failed ---> System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {FC50BED6-FE38-42D3-B831-771690091A6E} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
at System.Runtime.Remoting.RemotingServices.AllocateUninitializedObject(RuntimeType objectType)
at System.Runtime.Remoting.Activation.ActivationServices.CreateInstance(RuntimeType serverType)
at System.Runtime.Remoting.Activation.ActivationServices.IsCurrentContextOK(RuntimeType serverType, Object[] props, Boolean bNewObj)
at TvLibrary.Implementations.DVB.TvCardDvbBase.AddTsWriterFilterToGraph()
at TvLibrary.Implementations.DVB.TvCardDVBT.BuildGraph()
--- End of inner exception stack trace ---
at TvLibrary.Implementations.DVB.TvCardDVBT.BuildGraph()
at TvLibrary.Implementations.DVB.TvCardDVBT.BeforeTune(IChannel channel, Int32& subChannelId)
at TvLibrary.Implementations.DVB.TvCardDVBT.Tune(Int32 subChannelId, IChannel channel)
at TvService.CardTuner.Tune(IUser& user, IChannel channel, Int32 idChannel)

 

[mm1352000]

Hello and welcome Lil

Is there a library missing or incompatible?

I'm not sure, but it looks like some of MediaPortal TV Server's files may have been deleted or unregistered.

Please supply a list of the file names and sizes for all the files in your TV Server install directory (default is c:\Program Files (x86)\Team MediaPortal\MediaPortal TV Server).

 

[Lil Pengi]

Thanks, I have added the list of the DLL files at the bottom of this thread. However, I found some more information. When I started Photoshop CS6 I got the 0xC0000007 error on the CS6ServiceManager.exe, I searched the Internet, and it seems the DLL file that has been modified by the new version of Free Studio software is either msvcp100.dll or msvcr100.dll, I believe the two errors are related but I couldn't locate which directory the aforementioned files are referring to, since there are so many of them.

15/09/2014 14:00 23,552 Common.Utils.dll
15/09/2014 14:00 364,544 DirectShowLib.dll
15/09/2014 13:57 36,352 dvblib.dll
15/09/2014 13:57 353,792 dxerr9.dll
15/07/2014 13:52 69,632 Gentle.Common.dll
15/07/2014 13:52 131,072 Gentle.Framework.dll
15/07/2014 13:52 24,576 Gentle.Provider.MySQL.dll
15/07/2014 13:52 40,960 Gentle.Provider.SQLServer.dll
15/07/2014 13:52 412,672 hauppauge.dll
15/07/2014 13:52 26,112 hcwWinTVCI.dll
15/07/2014 13:52 115,200 HttpServer.dll
15/07/2014 13:52 352,256 Ionic.Zip.dll
15/07/2014 13:52 32,256 KNCBDACTRL.dll
15/07/2014 13:52 299,008 log4net.dll
15/07/2014 13:52 3,032,984 MediaInfo.dll
15/07/2014 13:52 118,784 MediaPortal.Utilities.dll
15/09/2014 13:57 16,896 MPIPTV_FILE.dll
15/09/2014 13:57 22,528 MPIPTV_HTTP.dll
15/09/2014 13:58 25,600 MPIPTV_RTP.dll
15/09/2014 13:58 178,176 MPIPTV_RTSP.dll
15/09/2014 13:57 20,480 MPIPTV_UDP.dll
15/07/2014 13:52 278,528 MySql.Data.dll
15/09/2014 13:59 8,704 PluginBase.dll
15/09/2014 13:59 39,424 PowerScheduler.Interfaces.dll
15/09/2014 13:59 253,952 SetupControls.dll
15/09/2014 13:58 130,048 StreamingServer.dll
15/07/2014 13:52 57,344 TeVii.dll
15/07/2014 13:52 200,704 ttBdaDrvApi_Dll.dll
15/07/2014 13:52 450,560 ttdvbacc.dll
15/09/2014 14:00 81,920 TvBusinessLayer.dll
15/09/2014 14:00 40,448 TvControl.dll
15/09/2014 14:00 94,208 TVDatabase.dll
15/09/2014 13:59 608,256 TVLibrary.dll
15/09/2014 14:00 88,576 TvLibrary.Interfaces.dll
15/09/2014 13:59 69,632 TvLibrary.Utils.dll
15/09/2014 13:59 37,888 TvThumbnails.dll
15/07/2014 13:52 184,832 UPnP.dll

 

[mm1352000]

I have added the list of the DLL files at the bottom of this thread.

Please list all files, not just DLLs.

 

[Lil Pengi]

Here they are:

19/12/2014 15:13 <DIR> .
19/12/2014 15:13 <DIR> ..
15/09/2014 13:59 58,368 Blaster.exe
15/09/2014 14:00 23,552 Common.Utils.dll
15/09/2014 14:00 364,544 DirectShowLib.dll
15/09/2014 13:57 36,352 dvblib.dll
15/09/2014 13:57 353,792 dxerr9.dll
20/06/2014 05:02 24,486,912 ffmpeg.exe
15/07/2014 13:52 69,632 Gentle.Common.dll
15/07/2014 13:52 131,072 Gentle.Framework.dll
15/07/2014 13:52 24,576 Gentle.Provider.MySQL.dll
15/07/2014 13:52 40,960 Gentle.Provider.SQLServer.dll
15/07/2014 13:52 412,672 hauppauge.dll
15/07/2014 13:52 26,112 hcwWinTVCI.dll
15/07/2014 13:52 115,200 HttpServer.dll
15/07/2014 13:52 352,256 Ionic.Zip.dll
15/07/2014 13:52 32,256 KNCBDACTRL.dll
15/07/2014 13:52 299,008 log4net.dll
15/07/2014 13:52 3,032,984 MediaInfo.dll
15/07/2014 13:52 118,784 MediaPortal.Utilities.dll
15/09/2014 13:58 105,472 mpFileWriter.ax
15/09/2014 13:57 97,792 MPIPTVSource.ax
15/09/2014 13:57 16,896 MPIPTV_FILE.dll
15/09/2014 13:57 22,528 MPIPTV_HTTP.dll
15/09/2014 13:58 25,600 MPIPTV_RTP.dll
15/09/2014 13:58 178,176 MPIPTV_RTSP.dll
15/09/2014 13:57 20,480 MPIPTV_UDP.dll
15/07/2014 13:52 278,528 MySql.Data.dll
15/07/2014 13:51 262,144 PDMpgMux.ax
15/09/2014 13:59 8,704 PluginBase.dll
19/12/2014 15:13 <DIR> Plugins
15/09/2014 13:59 39,424 PowerScheduler.Interfaces.dll
15/09/2014 13:59 253,952 SetupControls.dll
15/09/2014 14:00 1,186,816 SetupTv.exe
15/07/2014 13:52 1,697 SetupTv.exe.config
15/09/2014 13:58 130,048 StreamingServer.dll
15/07/2014 13:52 57,344 TeVii.dll
15/09/2014 13:57 315,392 TsWriter.ax
15/07/2014 13:52 200,704 ttBdaDrvApi_Dll.dll
15/07/2014 13:52 450,560 ttdvbacc.dll
15/09/2014 14:00 81,920 TvBusinessLayer.dll
15/09/2014 14:00 40,448 TvControl.dll
15/09/2014 14:00 94,208 TVDatabase.dll
15/09/2014 13:59 608,256 TVLibrary.dll
15/09/2014 14:00 88,576 TvLibrary.Interfaces.dll
15/09/2014 13:59 69,632 TvLibrary.Utils.dll
15/09/2014 13:59 233,984 TvService.exe
15/07/2014 13:52 1,697 TvService.exe.config
15/09/2014 13:59 37,888 TvThumbnails.dll
19/12/2014 15:14 341,237 uninstall-tve3.exe
15/07/2014 13:52 184,832 UPnP.dll

 

[mm1352000]

Okay - thank you.
It looks like you have all the files even though some of the log errors you supplied earlier mention "file not found".

it seems the DLL file that has been modified by the new version of Free Studio software is either msvcp100.dll or msvcr100.dll

This is possible.
Those DLLs are from the Visual C++ 2010 redistributable. Please try to reinstall the 32 bit (x86) version of that software package from here:
https://www.microsoft.com/en-us/download/details.aspx?id=8328

 

[Lil Pengi]

Thanks a lot, I downloaded the package from Microsoft and solved the problem.

 

[Lil Pengi]

BTW, it is confirmed that the problem arises due to the uninstall of Free Studio, and I am using 64-bit Win 7.