home
products
contribute
download
documentation
forum
Home
Forums
New posts
Search forums
What's new
New posts
All posts
Latest activity
Members
Registered members
Current visitors
Donate
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Search titles only
By:
Menu
Log in
Register
Navigation
Install the app
Install
More options
Contact us
Close Menu
Forums
MediaPortal 1
Support
Installation, configuration support
Unable to Play issue on PCs running BitDefender Total Security
Contact us
RSS
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="BCEly" data-source="post: 1303866" data-attributes="member: 171853"><p>Would appreciate it if someone could solve (or point me in the right direction to resolve) this issue.</p><p></p><p>I have “MultiSeat” MediaPortal 1.36 (x64) on two Windows 11 Pro (24H2) PCs and all works well and has been for some time.</p><p></p><p>I only use the setup for TV so no Music/Movies/Box Sets.</p><p></p><p>I have “TVS” (192.168.10.243) which is a headless PC and only runs the TV Server portion of MP. The client is “HTPC” and that’s connect to my main TV.</p><p></p><p>I’m introducing a third ‘Client’ for a TV in another room. This is also running Windows 11 Pro (also 24H2 with all updates installed).</p><p></p><p>On this new client, all aspects of MP work [can see recordings, TV Guide etc] but I can’t play Live TV or Recorded TV. I get the dreaded “Unable to play..” error.</p><p></p><p>The main/major difference is that TVServer and HTPC run Windows Defender whereas the new PC runs <strong>BitDefender Total Security</strong>. This appears to be the crux of it.</p><p></p><p>As a test, I did an MP installation on a fourth PC (also Win11 Pro (24H2) which also runs BitDefender, and got the very same issue.</p><p></p><p>I uninstalled BitDefender on that PC, rebooted and MP was able to stream Live TV & Recorded TV. Then I reinstalled BitDefender and found the same “unable to play” issue came back.</p><p></p><p>I have tried temporarily disabling the AV and Firewall aspects of BitDefender but still can’t stream.</p><p></p><p>If I start a manual stream on TVS, look in the logs to get it’s stream address and then open that in VLC on the ‘bad’ PC, it plays fine.</p><p></p><p>Am using the standard 554 port for the stream but have changed it to a different port number as part of my investigations and that hasn’t made any difference.</p><p></p><p>BitDefender does not appear to be logging any issue/suspicious behaviour, and I’ve added rules to allow MediaPortal.exe full access thru the BitDefender Firewall and added it as an allowed exception for the AV side of things.</p><p></p><p>Log files are attached but I basically get this in ‘mediaportal-error.log’;</p><p></p><p></p><p></p><p>And this in ‘TSReader.log’;</p><p></p><p></p><p></p><p>Any help or pointers would be appreciated (except stop using BitDefender !! <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /><img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /><img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /><img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /><img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" />)</p><p></p><p>B</p></blockquote><p></p>
[QUOTE="BCEly, post: 1303866, member: 171853"] Would appreciate it if someone could solve (or point me in the right direction to resolve) this issue. I have “MultiSeat” MediaPortal 1.36 (x64) on two Windows 11 Pro (24H2) PCs and all works well and has been for some time. I only use the setup for TV so no Music/Movies/Box Sets. I have “TVS” (192.168.10.243) which is a headless PC and only runs the TV Server portion of MP. The client is “HTPC” and that’s connect to my main TV. I’m introducing a third ‘Client’ for a TV in another room. This is also running Windows 11 Pro (also 24H2 with all updates installed). On this new client, all aspects of MP work [can see recordings, TV Guide etc] but I can’t play Live TV or Recorded TV. I get the dreaded “Unable to play..” error. The main/major difference is that TVServer and HTPC run Windows Defender whereas the new PC runs [B]BitDefender Total Security[/B]. This appears to be the crux of it. As a test, I did an MP installation on a fourth PC (also Win11 Pro (24H2) which also runs BitDefender, and got the very same issue. I uninstalled BitDefender on that PC, rebooted and MP was able to stream Live TV & Recorded TV. Then I reinstalled BitDefender and found the same “unable to play” issue came back. I have tried temporarily disabling the AV and Firewall aspects of BitDefender but still can’t stream. If I start a manual stream on TVS, look in the logs to get it’s stream address and then open that in VLC on the ‘bad’ PC, it plays fine. Am using the standard 554 port for the stream but have changed it to a different port number as part of my investigations and that hasn’t made any difference. BitDefender does not appear to be logging any issue/suspicious behaviour, and I’ve added rules to allow MediaPortal.exe full access thru the BitDefender Firewall and added it as an allowed exception for the AV side of things. Log files are attached but I basically get this in ‘mediaportal-error.log’; And this in ‘TSReader.log’; Any help or pointers would be appreciated (except stop using BitDefender !! :):):):):)) B [/QUOTE]
Insert quotes…
Verification
Post reply
Forums
MediaPortal 1
Support
Installation, configuration support
Unable to Play issue on PCs running BitDefender Total Security
Contact us
RSS
Top
Bottom