After entering TVSeries -> Crash: MediaPortal does not work anymore-> Back to Desktop (2 Viewers)

[Holzi]

Hello!
Sometimes (one time per week) MediaPortal crashes to Desktop after entering TVSeries.

Steps to reproduce:
1. Enter TV Series SeasonView with Layout Coverflow
2. Error Message appears
3. Click OK and your back on Desktop

Error.log attached.
Maybe you guys can see something there. This happens very rarely. I don't even know if its only because of the coverflow layout.

At first the problem looks exactly like the one in this thread: https://forum.team-mediaportal.com/my-tvseries-162/mediaportal-crashes-when-entering-season-view-100638/

But the error.log doesn't show the same..

 

[SilentException]

Re: After entering TVSeries -> Crash: MediaPortal does not work anymore-> Back to Des

Please install latest version and it will be no more. Oh, and when asking for support and posting logs, this is example how NOT to do it

 

[Holzi]

AW: After entering TVSeries -> Crash: MediaPortal does not work anymore-> Back to Des

I already have the latest version of TVSeries installed. And I know this is a bad example. =) But the crash just happens so rarely that I thought I can live with it. Anyway.. if it happens again I will upload proper logs.

 

[SilentException]

Re: After entering TVSeries -> Crash: MediaPortal does not work anymore-> Back to Des

Share your MPTVSeries log so that I can confirm that either

- you're not on latest version OR
- the fix for the issue is not working correctly

 

[Holzi]

AW: After entering TVSeries -> Crash: MediaPortal does not work anymore-> Back to Des

I will do if I see the crash again.
Thanks for your help!

 

[SilentException]

Re: After entering TVSeries -> Crash: MediaPortal does not work anymore-> Back to Des

I don't need error reproduced. I just need MP-TVSeries log to see *something*

 

[Holzi]

AW: After entering TVSeries -> Crash: MediaPortal does not work anymore-> Back to Des

Oh, okay. I'm currently not in my appartment where my HTPC is and therefore I can't post the log.
I will do it as soon as possible but it could be next week.

 

[Holzi]

AW: After entering TVSeries -> Crash: MediaPortal does not work anymore-> Back to Des

As promised here is the log. I couldn't reproduce the crash anymore.
What I see myself in the log is:
00000006 - 17.10.2011 14:10:42 - Failed to load XML: Unerwartete XML-Deklaration. Die XML-Deklaration muss der erste Knoten im Dokument sein. Davor sind keine Leerzeichen zulässig. Zeile 29, Position 3.
00000006 - 17.10.2011 14:10:42 - Failed to load XML: Unerwartete XML-Deklaration. Die XML-Deklaration muss der erste Knoten im Dokument sein. Davor sind keine Leerzeichen zulässig. Zeile 1170, Position 13.
00000006 - 17.10.2011 14:10:42 - Failed to load XML: Unerwartete XML-Deklaration. Die XML-Deklaration muss der erste Knoten im Dokument sein. Davor sind keine Leerzeichen zulässig. Zeile 178, Position 12.

Which xml is meant here and what exactly is the problem?
Thank you!

 

[RoChess]

Re: After entering TVSeries -> Crash: MediaPortal does not work anymore-> Back to Des

It's the XML file downloaded from TheTVdB website that contains the updated information on those shows. Or the cache XML files already on your system.

Check the '73739' cache folder (ID for 'Lost'), and clear it out otherwise, see if that solves it. If you can always reproduce it on both Lost and Prison Break, and you are able to solve it for Lost and PB stays wrong, then you know what action is required.

It can also be that TheTVdB is somehow providing a bad XML file, or adding info in such a way that the MP-TVSeries plugin freaks out (expecting it in a different way), but that will require one of the developers to look more closely at the XML xfer then.

 

[Holzi]

AW: After entering TVSeries -> Crash: MediaPortal does not work anymore-> Back to Des

Hello!
I deleted the Lost cache and now the "error" in MP-TVSeries.log is gone.
Thank you!

Crash didn't happen too. I'll keep an eye on it.