Black screen for TV and recordings (when not admin) (1 Viewer)

[Tobster77]

Hi,

the title says it all

When I watch recorded TV files as an administrator, everything is fine. When I watch the same file as a normal user, I have a black screen and only audio.

Can you clarify this? Thanks a lot.
Tobias

 

[mm1352000]

Hello Tobias

The title explains the problem... but we need log files and system information to be able to identify the problem and suggest a solution.
Please could you provide log files showing the issue with the normal user account:
http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/16_Support/3_Forums/2_Log_Files

...and fill in the system specifications in your forum user profile.

Thanks,
mm

 

[Tobster77]

Thanks! I`ll do that tonight...

 

[Tobster77]

Done! I really hope this helps. I couldn't find anything in the logs giving me a hint...
Thank you!

 

[Tobster77]

Anyone?

 

[mm1352000]

Sorry, I've been away from home on business. Just got back late last night. Will look at the logs as soon as I get a chance.

 

[mm1352000]

Does the user account only have problems playing recordings, or does it also have problems with live TV, videos etc.?

Something is a little odd.
Dxdiag is saying:

Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM067C
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI

MediaPortal is detecting:

[2013-11-11 21:47:12,391] [Log ] [MPMain ] [DEBUG] - Main: WM_GETMINMAXINFO Start (MaxSize: 1552x880 - MaxPostion: -8,-8 - MinTrackSize: 178x47 - MaxTrackSize: 1548x876)

Also, your recording is:

[2013-11-11 21:49:44,642] [Log ] [MPMain ] [INFO ] - MediaInfoWrapper.MediaInfoWrapper: FrameRate : 50
[2013-11-11 21:49:44,642] [Log ] [MPMain ] [INFO ] - MediaInfoWrapper.MediaInfoWrapper: Width : 1280
[2013-11-11 21:49:44,642] [Log ] [MPMain ] [INFO ] - MediaInfoWrapper.MediaInfoWrapper: Height : 720

You're using refresh rate changer... so do you see the refresh rate change on the TV?

 

[Tobster77]

Hi,

yes, something happens. It goes fine fo the admin and wrong for the normal user. The dxdiag information is correct...

Thank you!

 

[Tobster77]

So can we do something else to solve the problem? I'm ready whenever you are...

 

[mm1352000]

So can we do something else to solve the problem? I'm ready whenever you are...

My feeling is this is HDMI and/or GPU configuration related. I'm no expert on this stuff. I suggest you have a dig in the Catalyst Control centre. It is possible that ATI has per-user settings. Beyond that... I'm sorry, I don't know what to suggest.