Can't get Live TV to operate stable (1 Viewer)

[BlueMax1916]

Hi,

I have a new HTPC hardware with a fresh Win 10 install and MP 1.14 PreRelease (see HTPC 2 in my system specs). I can not get Live TV to operate stable and I do not kno whow to soleve the problem. Please have a look at the attached logs and tell me what is wrong. They all got generated after a sudden Live TV freeze. It happens every day. After solving the problem with the channel scan this is the next problem. And this one is very annoying for us as I can not find out what is wrong.


Thank you

Cheers

Blue Max

 

[mm1352000]

Hello

To me it looks like the situation is different almost every time.

For 18_03_16__12_44...
MediaPortal crashes while you were watching TV. Windows application event log says:
[collapse]
"18.03.2016 12:43:29";".NET Runtime";"(0)";"Error";"Anwendung: MediaPortal.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.ArgumentException
bei System.IO.Path.CheckInvalidPathChars(System.String, Boolean)
bei System.IO.Path.GetFileName(System.String)
bei System.IO.FileSystemWatcher.MatchPattern(System.String)
bei System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32, System.String)
bei System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32, UInt32, System.Threading.NativeOverlapped*)
bei System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)

";"1026"
"18.03.2016 12:43:29";"Application Error";"Anwendungsabsturzereignisse";"Error";"Name der fehlerhaften Anwendung: MediaPortal.exe, Version: 1.13.100.0, Zeitstempel: 0x56b2f551 Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.10586.162, Zeitstempel: 0x56cd55ab Ausnahmecode: 0xe0434352 Fehleroffset: 0x000bdad8 ID des fehlerhaften Prozesses: 0x17e0 Startzeit der fehlerhaften Anwendung: 0x01d17fceb44d7aba Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\KERNELBASE.dll Berichtskennung: 87063613-3e5e-4f2b-96f5-d472e1d0e025 Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: ";"1000"
"18.03.2016 12:44:29";"Windows Error Reporting";"(0)";"Information";"Fehlerbucket 129047903969, Typ 5 Ereignisname: CLR20r3 Antwort: Nicht verfügbar CAB-Datei-ID: 128956824825 Problemsignatur: P1: MediaPortal.exe P2: 1.13.100.0 P3: 56b2f551 P4: mscorlib P5: 4.6.1073.0 P6: 56b281d7 P7: 180a P8: 26 P9: System.ArgumentException P10: Angefügte Dateien: C:\Users\htpc\AppData\Local\Temp\WER1ACB.tmp.WERInternalMetadata.xml C:\Users\htpc\AppData\Local\Temp\WER2693.tmp.appcompat.txt triagedump.dmp C:\Users\htpc\AppData\Local\Temp\WER3BE2.tmp.WERDataCollectionFailure.txt Diese Dateien befinden sich möglicherweise hier: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_MediaPortal.exe_1dfe3b19cb1f6eee1694c3734a4149eb9a1e2754_c284a763_cab_12fc04cd Analysesymbol: Es wird erneut nach einer Lösung gesucht: 0 Berichts-ID: 87063613-3e5e-4f2b-96f5-d472e1d0e025 Berichtstatus: 8 Bucket mit Hash: 9dba6ec44083033ff62fe027ee36729b";"1001"[/collapse]

As you can see from the stack trace, this problem actually has nothing to do with TV. The crash comes from background share/folder monitoring. To resolve this problem I suggest you disable file existence cache. Untick "enable file existence cache":
http://wiki.team-mediaportal.com/1_...MediaPortal_Configuration/13_GUI#GUI_Settings


For 19_03_16__22_51...
MediaPortal seems to freeze after this:
[2016-03-19 22:50:25,656] [Log ] [MPMain ] [INFO ] - TSReaderPlayer: Cleanup DShow graph False
https://github.com/MediaPortal/Medi...ediaportal/Core/Player/TSReaderPlayer.cs#L828

The freeze seems to happen when MP tries to stop the DirectShow graph. When a DirectShow graph is stopped, all filters must first be paused, then all filters are stopped. This is done in reverse order: from renderers to sources. EVR (renderer) and TsReader (source) are successfully paused, and EVR is successfully stopped. However the command to stop TsReader which should follow is never received. So I guess that one of the filters in the graph - either the audio renderer or LAV filters - fails to stop. If it's the audio renderer, the cause could be the driver (Intel or Realtek) => check for driver updates. I can't say more than this.


For 21_03_16__23_02...
TsReader seems to freeze during channel change (seeking). Again, I think it's possible this could be caused by any filter in the graph. So again, check your drivers. Perhaps @Owlsroost can say more.


For 23_03_16__14_16...
Similar to 19_03_16__22_51. It seems that the freeze occurs during DirectShow graph cleanup again, except this time it occurs when trying to remove the LAV video codec. There are also some very strange power events at around the same time. It's like the GPU or display are disconnected, then the PC resumes from suspend... but it wasn't suspended (!!!):
[collapse]
[2016-03-23 13:01:08,719] [Log ] [MPMain ] [DEBUG] - Main: WM_DEVICECHANGE (Event: DBT_DEVICEREMOVECOMPLETE)
[2016-03-23 13:01:08,721] [Log ] [MPMain ] [DEBUG] - Main: Device type is DBT_DEVTYP_DEVICEINTERFACE - Name: Intel(R) HD Graphics 530
[2016-03-23 13:01:08,723] [Log ] [MPMain ] [INFO ] - Main: Video Device or Screen Intel(R) HD Graphics 530 removed
[2016-03-23 13:01:08,724] [Log ] [MPMain ] [DEBUG] - GraphicContext: device video removed - Count 1
[2016-03-23 13:01:08,726] [Log ] [MPMain ] [INFO ] - Main: WM_POWERBROADCAST (PBT_POWERSETTINGCHANGE)
[2016-03-23 13:01:08,728] [Log ] [MPMain ] [DEBUG] - PS: POWERSETTINGCHANGE
[2016-03-23 13:01:08,729] [Log ] [MPMain ] [INFO ] - Main: WM_POWERBROADCAST (PBT_POWERSETTINGCHANGE)
[2016-03-23 13:01:08,731] [Log ] [MPMain ] [INFO ] - Main: PBT_POWERSETTINGCHANGE The display requested is off
[2016-03-23 13:01:08,733] [Log ] [MPMain ] [DEBUG] - Main: PBT_POWERSETTINGCHANGE : don't send monitor OFF : msg result : 0 - time span elapsed 4 seconds
[2016-03-23 13:01:08,734] [Log ] [MPMain ] [INFO ] - Main: WM_POWERBROADCAST (PBT_APMRESUMESUSPEND)
[2016-03-23 13:01:08,736] [Log ] [MPMain ] [INFO ] - Main: PBT_APMRESUMESUSPEND was already handled, skipping
[2016-03-23 13:01:08,769] [Log ] [MPMain ] [INFO ] - Main: WM_POWERBROADCAST (PBT_APMRESUMEAUTOMATIC)
[2016-03-23 13:01:08,771] [Log ] [MPMain ] [INFO ] - Main: PBT_APMRESUMEAUTOMATIC was already handled, skipping
[2016-03-23 13:01:08,773] [Log ] [MPMain ] [INFO ] - Main: WM_POWERBROADCAST (PBT_POWERSETTINGCHANGE)
[2016-03-23 13:01:08,776] [Log ] [MPMain ] [INFO ] - Main: User is providing input to the session
[2016-03-23 13:01:08,778] [Log ] [MPMain ] [DEBUG] - D3D: Cursor ShowMouseCursor state -1
[2016-03-23 13:01:08,780] [Log ] [MPMain ] [DEBUG] - PS: POWERSETTINGCHANGE
[2016-03-23 13:01:08,782] [Log ] [MPMain ] [INFO ] - Main: WM_POWERBROADCAST (PBT_POWERSETTINGCHANGE)
[2016-03-23 13:01:08,785] [Log ] [MPMain ] [INFO ] - Main: The display is on[/collapse]

I don't really understand this, but I guess it could be related to HDMI issues (=> drivers again - check for GPU driver updates) or LAV video codec configuration.


For 01_04_16__00_43...
Sorry, I have no idea.


P.S. For 19_03_16__22_51, 21_03_16__23_02 and 23_03_16__14_16, I also noticed this error in the Windows system event log at around the same time as the freeze:
"21.03.2016 23:02:24";"DCOM";"(0)";"Error";"Die Beschreibung für Ereignis-ID 10016 in Quelle DCOM wurde nicht gefunden. Der lokale Computer hat möglicherweise nicht die notwendigen Registrierungsinformationen oder Meldungs-DLL-Dateien, um die Meldung anzuzeigen, oder Sie sind nicht berechtigt, darauf zuzugreifen. Die folgenden Informationen sind Teil des Ereignisses:'Anwendungsspezifisch', 'Lokal', 'Aktivierung', '{D63B10C5-BB46-4990-A94F-E40B9D520160}', '{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}', 'NT-AUTORITÄT', 'SYSTEM', 'S-1-5-18', 'LocalHost (unter Verwendung von LRPC)', 'Nicht verfügbar', 'Nicht verfügbar'";"10016"

I think it can be ignored, but maybe I'm wrong.

 

[schwarzrz]

I have no idea but a question:

Server MP2, Client 1.14Pre MP1. Does that work?

 

[BlueMax1916]

mm132500,

thank you for taking the time to help me.

Hello

To me it looks like the situation is different almost every time.

For 18_03_16__12_44...
MediaPortal crashes while you were watching TV. Windows application event log says:
[collapse]
"18.03.2016 12:43:29";".NET Runtime";"(0)";"Error";"Anwendung: MediaPortal.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.ArgumentException
bei System.IO.Path.CheckInvalidPathChars(System.String, Boolean)
bei System.IO.Path.GetFileName(System.String)
bei System.IO.FileSystemWatcher.MatchPattern(System.String)
bei System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32, System.String)
bei System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32, UInt32, System.Threading.NativeOverlapped*)
bei System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)

";"1026"
"18.03.2016 12:43:29";"Application Error";"Anwendungsabsturzereignisse";"Error";"Name der fehlerhaften Anwendung: MediaPortal.exe, Version: 1.13.100.0, Zeitstempel: 0x56b2f551 Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.10586.162, Zeitstempel: 0x56cd55ab Ausnahmecode: 0xe0434352 Fehleroffset: 0x000bdad8 ID des fehlerhaften Prozesses: 0x17e0 Startzeit der fehlerhaften Anwendung: 0x01d17fceb44d7aba Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\KERNELBASE.dll Berichtskennung: 87063613-3e5e-4f2b-96f5-d472e1d0e025 Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: ";"1000"
"18.03.2016 12:44:29";"Windows Error Reporting";"(0)";"Information";"Fehlerbucket 129047903969, Typ 5 Ereignisname: CLR20r3 Antwort: Nicht verfügbar CAB-Datei-ID: 128956824825 Problemsignatur: P1: MediaPortal.exe P2: 1.13.100.0 P3: 56b2f551 P4: mscorlib P5: 4.6.1073.0 P6: 56b281d7 P7: 180a P8: 26 P9: System.ArgumentException P10: Angefügte Dateien: C:\Users\htpc\AppData\Local\Temp\WER1ACB.tmp.WERInternalMetadata.xml C:\Users\htpc\AppData\Local\Temp\WER2693.tmp.appcompat.txt triagedump.dmp C:\Users\htpc\AppData\Local\Temp\WER3BE2.tmp.WERDataCollectionFailure.txt Diese Dateien befinden sich möglicherweise hier: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_MediaPortal.exe_1dfe3b19cb1f6eee1694c3734a4149eb9a1e2754_c284a763_cab_12fc04cd Analysesymbol: Es wird erneut nach einer Lösung gesucht: 0 Berichts-ID: 87063613-3e5e-4f2b-96f5-d472e1d0e025 Berichtstatus: 8 Bucket mit Hash: 9dba6ec44083033ff62fe027ee36729b";"1001"[/collapse]

As you can see from the stack trace, this problem actually has nothing to do with TV. The crash comes from background share/folder monitoring. To resolve this problem I suggest you disable file existence cache. Untick "enable file existence cache":
http://wiki.team-mediaportal.com/1_...MediaPortal_Configuration/13_GUI#GUI_Settings

O.k., unticked now.

For 19_03_16__22_51...
MediaPortal seems to freeze after this:
[2016-03-19 22:50:25,656] [Log ] [MPMain ] [INFO ] - TSReaderPlayer: Cleanup DShow graph False
https://github.com/MediaPortal/Medi...ediaportal/Core/Player/TSReaderPlayer.cs#L828

The freeze seems to happen when MP tries to stop the DirectShow graph. When a DirectShow graph is stopped, all filters must first be paused, then all filters are stopped. This is done in reverse order: from renderers to sources. EVR (renderer) and TsReader (source) are successfully paused, and EVR is successfully stopped. However the command to stop TsReader which should follow is never received. So I guess that one of the filters in the graph - either the audio renderer or LAV filters - fails to stop. If it's the audio renderer, the cause could be the driver (Intel or Realtek) => check for driver updates. I can't say more than this.

There is the unneeded Realtek Audio which I had to enable again in the UEFI because without it enabled the Intel HD Audio over HDMI would not work. I have disabled Realtek Audio under System Settings -> Sound about two days ago because I do not use it.

For 21_03_16__23_02...
TsReader seems to freeze during channel change (seeking). Again, I think it's possible this could be caused by any filter in the graph. So again, check your drivers. Perhaps @Owlsroost can say more.

I did a Intel HDGraphics driver update two days ago. Let's see if it helps.

For 23_03_16__14_16...
Similar to 19_03_16__22_51. It seems that the freeze occurs during DirectShow graph cleanup again, except this time it occurs when trying to remove the LAV video codec. There are also some very strange power events at around the same time. It's like the GPU or display are disconnected, then the PC resumes from suspend... but it wasn't suspended (!!!):
[collapse]
[2016-03-23 13:01:08,719] [Log ] [MPMain ] [DEBUG] - Main: WM_DEVICECHANGE (Event: DBT_DEVICEREMOVECOMPLETE)
[2016-03-23 13:01:08,721] [Log ] [MPMain ] [DEBUG] - Main: Device type is DBT_DEVTYP_DEVICEINTERFACE - Name: Intel(R) HD Graphics 530
[2016-03-23 13:01:08,723] [Log ] [MPMain ] [INFO ] - Main: Video Device or Screen Intel(R) HD Graphics 530 removed
[2016-03-23 13:01:08,724] [Log ] [MPMain ] [DEBUG] - GraphicContext: device video removed - Count 1
[2016-03-23 13:01:08,726] [Log ] [MPMain ] [INFO ] - Main: WM_POWERBROADCAST (PBT_POWERSETTINGCHANGE)
[2016-03-23 13:01:08,728] [Log ] [MPMain ] [DEBUG] - PS: POWERSETTINGCHANGE
[2016-03-23 13:01:08,729] [Log ] [MPMain ] [INFO ] - Main: WM_POWERBROADCAST (PBT_POWERSETTINGCHANGE)
[2016-03-23 13:01:08,731] [Log ] [MPMain ] [INFO ] - Main: PBT_POWERSETTINGCHANGE The display requested is off
[2016-03-23 13:01:08,733] [Log ] [MPMain ] [DEBUG] - Main: PBT_POWERSETTINGCHANGE : don't send monitor OFF : msg result : 0 - time span elapsed 4 seconds
[2016-03-23 13:01:08,734] [Log ] [MPMain ] [INFO ] - Main: WM_POWERBROADCAST (PBT_APMRESUMESUSPEND)
[2016-03-23 13:01:08,736] [Log ] [MPMain ] [INFO ] - Main: PBT_APMRESUMESUSPEND was already handled, skipping
[2016-03-23 13:01:08,769] [Log ] [MPMain ] [INFO ] - Main: WM_POWERBROADCAST (PBT_APMRESUMEAUTOMATIC)
[2016-03-23 13:01:08,771] [Log ] [MPMain ] [INFO ] - Main: PBT_APMRESUMEAUTOMATIC was already handled, skipping
[2016-03-23 13:01:08,773] [Log ] [MPMain ] [INFO ] - Main: WM_POWERBROADCAST (PBT_POWERSETTINGCHANGE)
[2016-03-23 13:01:08,776] [Log ] [MPMain ] [INFO ] - Main: User is providing input to the session
[2016-03-23 13:01:08,778] [Log ] [MPMain ] [DEBUG] - D3D: Cursor ShowMouseCursor state -1
[2016-03-23 13:01:08,780] [Log ] [MPMain ] [DEBUG] - PS: POWERSETTINGCHANGE
[2016-03-23 13:01:08,782] [Log ] [MPMain ] [INFO ] - Main: WM_POWERBROADCAST (PBT_POWERSETTINGCHANGE)
[2016-03-23 13:01:08,785] [Log ] [MPMain ] [INFO ] - Main: The display is on[/collapse]

I don't really understand this, but I guess it could be related to HDMI issues (=> drivers again - check for GPU driver updates) or LAV video codec configuration.

O.k. this one is strange. I have two HDMI outputs on th emainboard. One HDMI 1.4 and one HDMI 2.0. The HDMI input on my TV is HDMI 1.3. I have a HDMI 2.0 cable between PC and TV. I had it connected PC HDMI 1.4 to TV HDMI 1.3. I noticed that sometimes ca. 1-2 minutes after coming back from suspend the TV screen would go blank for a fraction of a second. It looks like a connection reset. So I put the HDMI cable between PC HDMI 2.0 and TV HDMI 1.3. But I noticed the same. It is still connected this way. Maybe this is what the above freeze refers to.

For 01_04_16__00_43...
Sorry, I have no idea.


P.S. For 19_03_16__22_51, 21_03_16__23_02 and 23_03_16__14_16, I also noticed this error in the Windows system event log at around the same time as the freeze:
"21.03.2016 23:02:24";"DCOM";"(0)";"Error";"Die Beschreibung für Ereignis-ID 10016 in Quelle DCOM wurde nicht gefunden. Der lokale Computer hat möglicherweise nicht die notwendigen Registrierungsinformationen oder Meldungs-DLL-Dateien, um die Meldung anzuzeigen, oder Sie sind nicht berechtigt, darauf zuzugreifen. Die folgenden Informationen sind Teil des Ereignisses:'Anwendungsspezifisch', 'Lokal', 'Aktivierung', '{D63B10C5-BB46-4990-A94F-E40B9D520160}', '{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}', 'NT-AUTORITÄT', 'SYSTEM', 'S-1-5-18', 'LocalHost (unter Verwendung von LRPC)', 'Nicht verfügbar', 'Nicht verfügbar'";"10016"

I think it can be ignored, but maybe I'm wrong.

I quick Internet Search reveals that this one needs to be researched and a registry hack might possibly solve it.


Thank you again I will watch and see what happens.


Regards

Blue Max[DOUBLEPOST=1459709590][/DOUBLEPOST]Hi,

I have no idea but a question:

Server MP2, Client 1.14Pre MP1. Does that work?

it is not what you think. HTPC 2 has its own TV cards and is running a full MP install.


Cheers

Rock or BUSt

 

[Owlsroost]

For 21_03_16__23_02...
TsReader seems to freeze during channel change (seeking). Again, I think it's possible this could be caused by any filter in the graph. So again, check your drivers. Perhaps @Owlsroost can say more.

It looks like the video decoder has stopped accepting data/hung - hundreds of video samples are piling up in the TsReader buffers:

[2016-03-21 23:01:04,497] [3dea9010] [177c] - Buffers : A/V = 0/612, RTSP = -1, A last : 1312.459, V Last : 1313.411
[2016-03-21 23:01:08,772] [3dea9010] [177c] - Buffers : A/V = 0/612, RTSP = -1, A last : 1312.459, V Last : 1313.411
[2016-03-21 23:01:13,048] [3dea9010] [177c] - Buffers : A/V = 0/612, RTSP = -1, A last : 1312.459, V Last : 1313.411

...which might be GPU driver problems (if you a using DXVA).

 

[BlueMax1916]

For 21_03_16__23_02...
TsReader seems to freeze during channel change (seeking). Again, I think it's possible this could be caused by any filter in the graph. So again, check your drivers. Perhaps @Owlsroost can say more.

It looks like the video decoder has stopped accepting data/hung - hundreds of video samples are piling up in the TsReader buffers:

[2016-03-21 23:01:04,497] [3dea9010] [177c] - Buffers : A/V = 0/612, RTSP = -1, A last : 1312.459, V Last : 1313.411
[2016-03-21 23:01:08,772] [3dea9010] [177c] - Buffers : A/V = 0/612, RTSP = -1, A last : 1312.459, V Last : 1313.411
[2016-03-21 23:01:13,048] [3dea9010] [177c] - Buffers : A/V = 0/612, RTSP = -1, A last : 1312.459, V Last : 1313.411

...which might be GPU driver problems (if you a using DXVA).

Thank you for helping. Since I use the internal processor graphics I run LAV with Intel QuickSync. So there are a wealth of problems with my new HTPC 2. The old one did not have that. Could it be that Windows 10 is part of it? HTPC 1 is still running with Windows 7.

I have updated the GPU drivers two days ago and will see what happens.


Cheers

Blue Max

 

[mm1352000]

Since I use the internal processor graphics I run LAV with Intel QuickSync.

In addition to the driver update, maybe try DXVA 2 (native) instead of QuickSync and see if it makes a difference.

Could it be that Windows 10 is part of it? HTPC 1 is still running with Windows 7.

It's always possible that Windows 10 is part of it. However HTPC 1 and HTPC 2 also have completely different hardware. Personally I'm more inclined to suspect other causes (eg. GPU/audio driver) before suspecting Windows 10.

Did you have Windows 7 installed on the same HTPC 2 hardware in the past?

 

[Owlsroost]

DXVA and QuickSync use the same Intel GPU hardware decoder, so I agree - use DXVA 2 Native, it's the standard interface.

 

[BlueMax1916]

Hi,

o.k. then I will switch to DXVA2 Native. I just thought it would be a more 'natural' move to use QuickSync on modern Intel hardware. Of course on HTPC 1 with the separate Nvida graphics adapter I use DXVA 2 Native.

HTPC 2 is very new. With the Windows 8.1 Pro license I had I chose not to install Windows 8.1 Pro but instead opted to upgrade it to Windows 10 Pro for free as I thought this would be more future proof.


Cheers

Blue Max