Normal
Thanks. Is this system running a 64 bit operating system? Understood.Given this and in lieu of having a lot of time tonight (it is 11pm here and I'll be going to bed in the next hour or so), would you be willing to allow me to log in to the machine real quick and see what I can do to help?Specifically:1. I will use GraphStudio to check exactly what encoders you have installed.2. I will check the TV Server log files to confirm that it is reporting accurate errors.3. If necessary I will attempt to register one or more of the encoders that you have in such a way that TV Server will think they are supported. I'm offering to do this rather than explain right now as it would be faster for both of us, and as mentioned I'm time constrained tonight.If you agree to this please download and run TeamViewer (no install required). When you run it, after agreeing to the terms it will give you the option to run or install. Please choose the run option then start a private conversation with me to share the 9 digit peer number and 4 digit pin. You'll be able to watch what I do over my shoulder. Okay. Regards,mm
Thanks.
Is this system running a 64 bit operating system?
Understood.
Given this and in lieu of having a lot of time tonight (it is 11pm here and I'll be going to bed in the next hour or so), would you be willing to allow me to log in to the machine real quick and see what I can do to help?
Specifically:
1. I will use GraphStudio to check exactly what encoders you have installed.
2. I will check the TV Server log files to confirm that it is reporting accurate errors.
3. If necessary I will attempt to register one or more of the encoders that you have in such a way that TV Server will think they are supported.
I'm offering to do this rather than explain right now as it would be faster for both of us, and as mentioned I'm time constrained tonight.
If you agree to this please download and run TeamViewer (no install required). When you run it, after agreeing to the terms it will give you the option to run or install. Please choose the run option then start a private conversation with me to share the 9 digit peer number and 4 digit pin.
You'll be able to watch what I do over my shoulder.
Okay.
Regards,
mm