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<blockquote data-quote="nfox" data-source="post: 1255464" data-attributes="member: 24296"><p><span style="font-size: 18px"><span style="font-size: 15px">From the WIKI:</span></span></p><p><span style="font-size: 18px"></span></p><p><span style="font-size: 18px"><strong>How to start a bug report thread:</strong></span></p><ol> <li data-xf-list-type="ol">Choose a <strong>meaningful</strong> title for your thread.</li> <li data-xf-list-type="ol">Report only one problem per thread.</li> <li data-xf-list-type="ol">At the moment you start a new thread in the support forums, the hardware specification template will be added automatically.<br /> If the template is empty, then you have not filled out your specifications in the yet. See <a href="https://www.team-mediaportal.com/wiki/display/MediaPortal1/System+Specs" target="_blank">usercpSystem Specs</a> if you need help entering these.<br /> <strong>Note: Your report *MUST</strong> include a complete hardware specification!*</li> <li data-xf-list-type="ol">Add a detailed, <strong>step by step description</strong> of your problem.</li> <li data-xf-list-type="ol">To create clean and conclusive logs you only have to: (See <a href="https://www.team-mediaportal.com/wiki/display/MediaPortal1/Log+Files" target="_blank">Log Files</a> for details)<ol> <li data-xf-list-type="ol">use the "<strong>MediaPortal Debug</strong>" shortcut from your Windows Start Menu (Team MediaPortal/MediaPortal) to start MediaPortal using the <a href="https://www.team-mediaportal.com/wiki/display/MediaPortal1/WatchDog" target="_blank">WatchDog </a>Debug tool.</li> <li data-xf-list-type="ol">Inside the new window which will then open, select the first option <strong>"Report a bug to Team MediaPortal"</strong>, which will start MediaPortal in a special debug mode, using the default skin and distributed plugins only.</li> <li data-xf-list-type="ol">Reproduce the issue and close MediaPortal afterwards.<br /> <strong>Note</strong>: Debug mode automatically disables all extensions and uses the Titan skin to ensure your issue is not produced by an extension.</li> <li data-xf-list-type="ol">A MediaPortalLogs_<Date>_<Time>.zip file will be automatically created.</li> <li data-xf-list-type="ol">Please attach it to your thread/post. <strong>Without logs it is IMPOSSIBLE for us to help you!</strong></li> </ol></li> <li data-xf-list-type="ol">Do <strong>NOT</strong> copy/paste your log files (or large parts of them) in your post.</li> </ol><p><strong>Please note that support and bug report threads, which are missing the required information posted above will not be processed and may also be deleted.</strong></p></blockquote><p></p>
[QUOTE="nfox, post: 1255464, member: 24296"] [SIZE=5][SIZE=4]From the WIKI:[/SIZE][B][/B][/SIZE] [SIZE=5][B][/B] [B]How to start a bug report thread:[/B][/SIZE] [LIST=1] [*]Choose a [B]meaningful[/B] title for your thread. [*]Report only one problem per thread. [*]At the moment you start a new thread in the support forums, the hardware specification template will be added automatically. If the template is empty, then you have not filled out your specifications in the yet. See [URL='https://www.team-mediaportal.com/wiki/display/MediaPortal1/System+Specs']usercpSystem Specs[/URL] if you need help entering these. [B]Note: Your report *MUST[/B] include a complete hardware specification!* [*]Add a detailed, [B]step by step description[/B] of your problem. [*]To create clean and conclusive logs you only have to: (See [URL='https://www.team-mediaportal.com/wiki/display/MediaPortal1/Log+Files']Log Files[/URL] for details) [LIST=1] [*]use the "[B]MediaPortal Debug[/B]" shortcut from your Windows Start Menu (Team MediaPortal/MediaPortal) to start MediaPortal using the [URL='https://www.team-mediaportal.com/wiki/display/MediaPortal1/WatchDog']WatchDog [/URL]Debug tool. [*]Inside the new window which will then open, select the first option [B]"Report a bug to Team MediaPortal"[/B], which will start MediaPortal in a special debug mode, using the default skin and distributed plugins only. [*]Reproduce the issue and close MediaPortal afterwards. [B]Note[/B]: Debug mode automatically disables all extensions and uses the Titan skin to ensure your issue is not produced by an extension. [*]A MediaPortalLogs_<Date>_<Time>.zip file will be automatically created. [*]Please attach it to your thread/post. [B]Without logs it is IMPOSSIBLE for us to help you![/B] [/LIST] [*]Do [B]NOT[/B] copy/paste your log files (or large parts of them) in your post. [/LIST] [B]Please note that support and bug report threads, which are missing the required information posted above will not be processed and may also be deleted.[/B] [/QUOTE]
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