[solved] - F-secure deepguard partly blocked TV-service

Discussion in 'General Support' started by HakanThn, December 23, 2015.

  1. HakanThn

    HakanThn Portal Pro

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    Yesterday two of my three tuner cards stopped working - I get a "failed to start graph" error message when trying to watch TV.
    Can't Think of anything that could cause this, no Changes or updates for a long time. TV-server is unstable now and then - need restart about once a week - but I've never had this problem Before.
    Please help, unusable system during christmas is not good for family Peace...



    Logs attached.
    14:54:08 Succesfully started watching TV6 (on Hauppauge DVB-T card)
    14:55:02 Tried to watch SVT1HD (on Blackgold DVB-T2 card): Failed to start graph
    14:55:11 Tried to watch Kanal 5 (on DigitalDevices Cine-S2 card): Failed to start graph
     
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  3. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

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    Hello

    I suggest you try restarting the PC. If that doesn't help, check your Windows application and system event log files. It looks like some Windows updates were performed last night (22 December). That could be the cause. Also I see your F-Secure software has been blocking TV Server from doing things:
    "2015-12-21 18:05:16";"FSecure-FSecure-F-Secure DeepGuard";"(0)";"Error";"1 2015-12-21 18:05:16+02:00 HTPC2 SYSTEM F-Secure DeepGuard Action by malware was blocked. Malware path: \\?\c:\program files (x86)\team mediaportal\mediaportal tv server\tvservice.exe File hash: 9de82070f176c70b243787f3745b60435461a929 ";"3221225575"

    That could also be the cause of the problem.
     
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  4. HakanThn

    HakanThn Portal Pro

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    You're a genius, many thanks!

    Windows update is set on manual, but my Antivirus software is on automatic updates - I should have thought about that!
    After update of F-secure Deepguard it now interferes with TV-service, but setting TV-service to thrusted program solved the problem.

    mm you've helped me before several years ago, I'm very grateful for your devotion to help us!
     
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  5. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

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    I'm happy to have been able to help again. Merry Christmas! :)
     
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