Grabber failed getting movie details data

Discussion in 'My Films' started by HTPCSourcer, April 27, 2017.

  1. HTPCSourcer
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    HTPCSourcer MP2 Product Manager

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    Hello,

    My Films (6.1.0.3107) suddenly doesn't import movies anymore: every new movie leads to the error message
    The only change on the system that I am aware of are Windows updates. The AMCUpdaterLog is not telling much:
    Spoiler (open)

    27.04.2017 21:35:07 - Orphaned File : Black Mass (2015).mkv
    27.04.2017 21:35:07 - Orphaned File : Django Unchained (2012) (tt1853728).mkv
    27.04.2017 21:35:07 - Orphaned File : Fack ju Göhte 2 (2015).mkv
    27.04.2017 21:35:07 - Orphaned File : Shine a Light (2008) (tt0893382).mkv
    27.04.2017 21:35:07 - Orphaned File : X-Men - Apocalypse (2016).mkv
    27.04.2017 21:35:07 - ---------------------------------------------------------------------------------------------------
    27.04.2017 21:35:07 - Processing Complete - Found 0 Multi Part Files Entries.
    27.04.2017 21:35:07 - Processing Complete - Found 0 to be Updated Entries.
    27.04.2017 21:35:07 - Processing Complete - Found 5 Missing Entries.
    27.04.2017 21:35:07 - ===================================================================================================
    27.04.2017 21:35:07 - Starting XML update process.
    27.04.2017 21:35:07 - FilePath : \\SERVER\Firma\MediaPortal\MyFilms\Catalog\Test01.xml
    27.04.2017 21:35:07 - GrabberScriptPath : C:\ProgramData\Team MediaPortal\MediaPortal\scripts\MyFilms\Filmstarts.de.xml
    27.04.2017 21:35:07 - ExcludePath : C:\ProgramData\Team MediaPortal\MediaPortal\MyFilmsAMCExcludedMoviesFile.txt
    27.04.2017 21:35:07 - MoviePath : \\SERVER\TV-Aufzeichnungen\Filme\
    27.04.2017 21:35:07 - OverridePath :
    27.04.2017 21:35:07 - FanartPath : \\SERVER\Firma\MediaPortal\MyFilms\Fanart
    27.04.2017 21:35:07 - Fanart Resolution Limits (Min/Max): ,
    27.04.2017 21:35:07 - Fanart Download Limit: 3
    27.04.2017 21:35:07 - PersonArtworkPath : \\SERVER\Firma\MediaPortal\MyFilms\PersonImages
    27.04.2017 21:35:07 - Store Short Names : False
    27.04.2017 21:35:07 - OverwriteFlag : True
    27.04.2017 21:35:07 - BackupFlag : True
    27.04.2017 21:35:07 - MediaType : HDD
    27.04.2017 21:35:07 - MediaLabel : AMCU
    27.04.2017 21:35:07 - SourceField : Source
    27.04.2017 21:35:07 - PurgeMissing : False
    27.04.2017 21:35:07 - PurgeMissing Always: False
    27.04.2017 21:35:07 - Import on Internet Lookup Failure : True
    27.04.2017 21:35:07 - Import on Internet Lookup Failure in GuiMode: False
    27.04.2017 21:35:07 - Prohibit Internet Lookup : False
    27.04.2017 21:35:07 - Grabber_Override_Language : Germany
    27.04.2017 21:35:07 - Grabber_Override_PersonLimit :
    27.04.2017 21:35:07 - Grabber_Override_TitleLimit :
    27.04.2017 21:35:07 - Grabber_Override_GetRoles :
    27.04.2017 21:35:07 - Starting file analysis and import - 5 orphaned files found.
    27.04.2017 21:35:07 - Backing up xml file.
    27.04.2017 21:35:07 - Backing up xml file - done.
    27.04.2017 21:35:07 - ---------------------------------------------------------------------------------------------------
    27.04.2017 21:35:07 - Processing Files.
    27.04.2017 21:35:07 - ===================================================================================================
    27.04.2017 21:35:10 - ErrorEvent : ErrorEvent importing Black Mass (2015).mkv : Matching the movie was successful, but grabber failed getting movie details data (title)
    27.04.2017 21:35:12 - ErrorEvent : ErrorEvent importing Django Unchained (2012) (tt1853728).mkv : Matching the movie was successful, but grabber failed getting movie details data (title)
    27.04.2017 21:35:14 - ErrorEvent : ErrorEvent importing Fack ju Göhte 2 (2015).mkv : Matching the movie was successful, but grabber failed getting movie details data (title)
    27.04.2017 21:35:16 - ErrorEvent : ErrorEvent importing Shine a Light (2008) (tt0893382).mkv : Matching the movie was successful, but grabber failed getting movie details data (title)
    27.04.2017 21:35:18 - ErrorEvent : ErrorEvent importing X-Men - Apocalypse (2016).mkv : Matching the movie was successful, but grabber failed getting movie details data (title)
    27.04.2017 21:35:18 - ---------------------------------------------------------------------------------------------------
    27.04.2017 21:35:18 - File Import Complete - 0 files loaded.
    27.04.2017 21:35:18 - ===================================================================================================
    27.04.2017 21:35:18 - Writing changes to XML file
    27.04.2017 21:35:18 - ===================================================================================================
    27.04.2017 21:35:19 - XML update process complete.
    27.04.2017 21:35:19 - ===================================================================================================
    27.04.2017 21:36:15 - Finished loading xml file from disk - movies: '132', Size = '1304439' bytes.




    Any hint how to track this down?
     
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  3. Guzzi
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    Guzzi Retired Team Member

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    This is mostly heppening when the grabber script can't grab anymore - e.g. due to changes of the website.
    To fix this, check title and original title in the grabber script editor with the script you are using for the imports - or use another still working script for the imports...
     
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