- August 30, 2006
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I've been trying for 3 days to get a brand new htpc set up with MediaPortal 1.2b, specifically Moving Pictures. I currently have an intermittent and very slow Internet connection so I've been assuming that to be the cause of the problem, but after looking at the MP logs, I'm not so sure. Also, my net connection's been up for 9 hours solidly over night and MP is still hanging/crashing.
The import process goes through my 1600 movie collection and always uses the Internet to find the best match. Then, once all 1600 movies are matched, it proceeds to start downloading all the info about it. Only after this happens does it add the movie to the collection.
At some point, usually during this first pass but sometimes later on when it actually starts storing info about each movie (what I call the 2nd pass), it hangs. By "hang", I mean that the status line shows that it's "Retrieving details for: <movie>", and never changes, even several hours later.
When it hangs, which I had assumed was because it gets a network glitch, there's no way to resume it. When it's hung, or rather - stuck on a movie and never moves on to the next one - I can go through the movie list and do a manual search, and it will retrieve the info for that one movie. So MP isn't actually hung, only the main retreival thread, stuck on whatever movie it was on when the network glitched or it internally crashed. There's no timeout to move on to the next movie, and no way to prod the process into continuing.
I've just woken up after leaving it running again from scratch, only to find that it was on movie 5 out of 1600 - so again, it got through the entire 1600 movies for the first pass and was only just starting to do any actual work when it hung. The relevent part of the log file shows a strange error that doesn't seem to be network related:
I checked, and the file in question exists, but it's not in use by anything. This PC is sitting unused. I don't even have antivirus software installed yet (apart from Microsoft's), and there are no other processes that could be using this file. Heck, it's a virgin set-up with Windows 7 Pro installed, all necessary drivers, SAF 5.0, and then MP1.2beta.
Update: It's happened again.
I've completely removed all traces of MP after deleting all paths. I watched it delete all the movies in the database. I deleted all the images in the thumbs directory and then deleted the actual database file itself. I restarted it and it again has done the same thing. MP got all the way through 1600 movies in the first pass and has hung (on a different movie) in the 2nd pass. The messaage is "Retrieving details for: Godzilla, Mothra and King Ghidorah: Giant Monsters All-Out Attack".
My net connection has been up the entire time.
The log file shows:
I used Process Explorer about 40 minutes after it had been sitting there not progressing. The only .jpg file open by any process is opened by Configuration.exe and is "C:\ProgramData\Team MP etc....\MovingPictures\Covers\Thumbs\{Yes.Man} [-2080981462].jpg. There's no mention of this file or movie in the log file.
I guess if there really is something else keeping this file open, then the app really needs to simply skip that movie entry and continue on. I don't know what's opening the file - there are no networked PCs accessing that machine, it's a virgin machine with no anti-virus or any other apps installed.
I'll zip up both log files and attach them.
The import process goes through my 1600 movie collection and always uses the Internet to find the best match. Then, once all 1600 movies are matched, it proceeds to start downloading all the info about it. Only after this happens does it add the movie to the collection.
At some point, usually during this first pass but sometimes later on when it actually starts storing info about each movie (what I call the 2nd pass), it hangs. By "hang", I mean that the status line shows that it's "Retrieving details for: <movie>", and never changes, even several hours later.
When it hangs, which I had assumed was because it gets a network glitch, there's no way to resume it. When it's hung, or rather - stuck on a movie and never moves on to the next one - I can go through the movie list and do a manual search, and it will retrieve the info for that one movie. So MP isn't actually hung, only the main retreival thread, stuck on whatever movie it was on when the network glitched or it internally crashed. There's no timeout to move on to the next movie, and no way to prod the process into continuing.
I've just woken up after leaving it running again from scratch, only to find that it was on movie 5 out of 1600 - so again, it got through the entire 1600 movies for the first pass and was only just starting to do any actual work when it hung. The relevent part of the log file shows a strange error that doesn't seem to be network related:
I checked, and the file in question exists, but it's not in use by anything. This PC is sitting unused. I don't even have antivirus software installed yet (apart from Microsoft's), and there are no other processes that could be using this file. Heck, it's a virgin set-up with Windows 7 Pro installed, all necessary drivers, SAF 5.0, and then MP1.2beta.
Update: It's happened again.
I've completely removed all traces of MP after deleting all paths. I watched it delete all the movies in the database. I deleted all the images in the thumbs directory and then deleted the actual database file itself. I restarted it and it again has done the same thing. MP got all the way through 1600 movies in the first pass and has hung (on a different movie) in the 2nd pass. The messaage is "Retrieving details for: Godzilla, Mothra and King Ghidorah: Giant Monsters All-Out Attack".
My net connection has been up the entire time.
The log file shows:
I used Process Explorer about 40 minutes after it had been sitting there not progressing. The only .jpg file open by any process is opened by Configuration.exe and is "C:\ProgramData\Team MP etc....\MovingPictures\Covers\Thumbs\{Yes.Man} [-2080981462].jpg. There's no mention of this file or movie in the log file.
I guess if there really is something else keeping this file open, then the app really needs to simply skip that movie entry and continue on. I don't know what's opening the file - there are no networked PCs accessing that machine, it's a virgin machine with no anti-virus or any other apps installed.
I'll zip up both log files and attach them.
