Reply to thread

Message

<blockquote data-quote="mm1352000" data-source="post: 1139954" data-attributes="member: 82144">Hello and welcome! <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile&nbsp; &nbsp; :)" loading="lazy" data-shortname=":)" />AKA, SWMBO, LOL <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite8" alt=":D" title="Big Grin&nbsp; &nbsp; :D" loading="lazy" data-shortname=":D" />As usual with problems around here, please start by posting log files. Without these, we have no idea what we're really dealing with.On the client, use the watchdog/debug-mode tool:<a href="http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/16_Support/3_Forums/2_Log_Files" target="_blank">http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/16_Support/3_Forums/2_Log_Files</a><ol>
<li data-xf-list-type="ol">Ideally use option 1 or 2 to launch MP.</li>
<li data-xf-list-type="ol">Reproduce the problem.</li>
<li data-xf-list-type="ol">Close MP to collect log files into a convenient zip file.</li>
<li data-xf-list-type="ol">Post/attach the zip file here.</li>
</ol>Note: if you can't reproduce the problem on demand then use option 3 to simply export the existing log files.TV Server logs will be included in the zip if installed on the same PC. Otherwise, please also collect and post TV Server log files:<ol>
<li data-xf-list-type="ol">Open TV Server configuration.</li>
<li data-xf-list-type="ol">Click &quot;open log directory&quot; in the top left corner.</li>
<li data-xf-list-type="ol">Zip all the files in that directory.</li>
<li data-xf-list-type="ol">Post/attach the zip file here along with the client log zip file.</li>
</ol>Regards,mm</blockquote>

[QUOTE="mm1352000, post: 1139954, member: 82144"] Hello and welcome! :) AKA, SWMBO, LOL :D As usual with problems around here, please start by posting log files. Without these, we have no idea what we're really dealing with. On the client, use the watchdog/debug-mode tool: [URL]http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/16_Support/3_Forums/2_Log_Files[/URL] [LIST=1] [*]Ideally use option 1 or 2 to launch MP. [*]Reproduce the problem. [*]Close MP to collect log files into a convenient zip file. [*]Post/attach the zip file here. [/LIST] Note: if you can't reproduce the problem on demand then use option 3 to simply export the existing log files. TV Server logs will be included in the zip if installed on the same PC. Otherwise, please also collect and post TV Server log files: [LIST=1] [*]Open TV Server configuration. [*]Click "open log directory" in the top left corner. [*]Zip all the files in that directory. [*]Post/attach the zip file here along with the client log zip file. [/LIST] Regards, mm [/QUOTE]

Verification