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<blockquote data-quote="mm1352000" data-source="post: 1195440" data-attributes="member: 82144">[USER=86182]@Statick[/USER] If the buttons come up with the HID Demo, normally the remote should work in MP.The obvious question is: are you certain that you've enabled MP's HID handler? <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite2" alt=";)" title="Wink&nbsp; &nbsp; ;)" loading="lazy" data-shortname=";)" />We'd be happy to help. However, in order to enable us to help you, we need more technical/detailed info.Please provide full log files as follows:<ol>
<li data-xf-list-type="ol">Close HID Demo and all other programs that might be interacting with the remote. 
</li>
<li data-xf-list-type="ol">Open MP Configuration.</li>
<li data-xf-list-type="ol">Go to the remotes and input devices section, HID tab.</li>
<li data-xf-list-type="ol">Ensure both &quot;use generic HID device&quot; and &quot;extended logging&quot; is ticked.</li>
<li data-xf-list-type="ol">Go to the media tab.</li>
<li data-xf-list-type="ol">Ensure &quot;use media keys&quot; is unticked.</li>
<li data-xf-list-type="ol">Click OK to close MP Configuration.</li>
<li data-xf-list-type="ol">Open the MP Watchdog tool.</li>
<li data-xf-list-type="ol">Select option 1 (&quot;report a bug to Team MediaPortal&quot;) to start MP with all plugins disabled, then click &quot;proceed&quot;. 
</li>
<li data-xf-list-type="ol">Use your remote to demonstrate the problem. In other words, press some buttons that you expect to work, and also press some buttons that you don't expect to work.</li>
<li data-xf-list-type="ol">Close MP.</li>
<li data-xf-list-type="ol">Attach (&quot;upload a file&quot;) to your next reply.</li>
</ol>If you unexpectedly find that all the remote buttons work at step 9, check if they still work when you open MP normally (without the Watchdog).If they still work, problem solved (...and you'll know that your problem was incorrect configuration).If they stop working again, you'll know the problem is caused by one of your plugins. In that case, try updating your plugins.It could also be helpful to attach screenshots of what you see in the HID Demo.</blockquote>

[QUOTE="mm1352000, post: 1195440, member: 82144"] [USER=86182]@Statick[/USER] If the buttons come up with the HID Demo, normally the remote should work in MP. The obvious question is: are you certain that you've enabled MP's HID handler? ;) We'd be happy to help. However, in order to enable us to help you, we need more technical/detailed info. Please provide full log files as follows: [LIST=1] [*]Close HID Demo and all other programs that might be interacting with the remote. [*]Open MP Configuration. [*]Go to the remotes and input devices section, HID tab. [*]Ensure both "use generic HID device" and "extended logging" is ticked. [*]Go to the media tab. [*]Ensure "use media keys" is [B]unticked[/B]. [*]Click OK to close MP Configuration. [*]Open the MP Watchdog tool. [*]Select option 1 ("report a bug to Team MediaPortal") to start MP with all plugins disabled, then click "proceed". [*]Use your remote to demonstrate the problem. In other words, press some buttons that you expect to work, and also press some buttons that you don't expect to work. [*]Close MP. [*]Attach ("upload a file") to your next reply. [/LIST] If you unexpectedly find that all the remote buttons work at step 9, check if they still work when you open MP normally (without the Watchdog). If they still work, problem solved (...and you'll know that your problem was incorrect configuration). If they stop working again, you'll know the problem is caused by one of your plugins. In that case, try updating your plugins. It could also be helpful to attach screenshots of what you see in the HID Demo. [/QUOTE]

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