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Message: <blockquote data-quote="mm1352000" data-source="post: 1216437" data-attributes="member: 82144">Okay.I don't think we can leave it at this. Finding out what caused double tap to go away may point us to the reason you're having problems with classic profile and EPG-channel-selection-by-number.You must have changed something. Please try to remember.Okay.I know you've said this before, but I just want to double check: this is a clean install of Windows 10, so WMC has never been installed, right?...and media center services (MP Config -> additional 3rd party checks) are not installed or disabled, right?Ticked => pressing 42 selects the 42nd channel in the list.Unticked => pressing 42 selects the channel with channel number 42.The second one is what most people want. If I've misunderstood your preference I apologise, and please feel free to change it back.As above: in my opinion we need to find out. Anything you can remember about what you changed that might have caused it to go away could be crucial.I apologise if it came across that I didn't/don't believe you.I do believe you.By way of explanation (not intended to be an excuse or beat up in any way shape or form): we've asked repeatedly because sometimes you've changed your settings without letting us know, and sometimes you've also chosen incompatible settings despite warnings in the manual and/or interface.For what it's worth, I also found it immensely frustrating - to the point that I was about to throw in the towel - when it seemed you were refusing to supply Watchdog log files, and it came across like you were refusing because you thought you knew what I needed better than me.Trying to solve problems remotely is hard for both sides.Truce and clean slate?Apology accepted - thanks. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile    :)" loading="lazy" data-shortname=":)" />I thought I did here:Either way, option 1 logs are generally what we're looking for. Option 3 is provided as a last resort for non-reproducible problems where we can only grab the information that happened to be logged at the time (...and that may include days and days worth of irrelevant cruft, which is just one reason why option 1 is vastly preferred).Yes indeed.Okay, no rush.I'm about to go to bed as it's midnight here in New Zealand.FYI: I have work on and off at random times over the next few days so my replies may be a little more sluggish than they've been up until now.</blockquote>

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