MP2 - V2.3 Media Portal Crashes Every Few Days (1 Viewer)

[Tomkon]

MP2 Version

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Describe the Problem you encounter as detailed as possible! "It does not work" won't help the team to understand the problem.
Description:
Every 2-3 days, when I turn on the TV, MP (64 bit) has either crashed and closed completely, or it has left fullscreen mode and is a smaller window that is frozen. This has not occurred while using MP, but when the TV is turned off. All instances were with MP in fullscreen live TV mode when TV is powered off. Log files following most recent crash are attached.

Windows 10 Home 64 bit
Version 1909
Build 18363.1379
Intel i5-10400
RAM 32GB





Describe as detailed as possible the steps that are required to encounter the issue. This info is critical for the team to understand the problem.
Steps to Reproduce:







.

 

[Tomkon]

Just rebooted computer and tried to restart MP2, got the attached DirectX error. MP2 did not restart, splash screen appeared then closed and error message displayed.

 

[ge2301]

Every 2-3 days, when I turn on the TV, MP (64 bit) has either crashed and closed completely, or it has left fullscreen mode and is a smaller window that is frozen. This has not occurred while using MP, but when the TV is turned off. All instances were with MP in fullscreen live TV mode when TV is powered off. Log files following most recent crash are attached.

@morpheus_xx
I've never seen this yet, the logs are full of it. I just checked, and for by logos are pulled from server currectly. Any idea about the cause?

[2021-02-25 21:03:32,750] [14316853] [161 ] [ERROR] - SlimTv Logos: Error processing logo image.
System.AggregateException: One or more errors occurred. ---> System.ServiceModel.FaultException: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs.
at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass7_0`1.<CreateGenericTask>b__0(IAsyncResult asyncResult)
at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at MediaPortal.LogoManager.LogoRepository.<Lookup>d__10.MoveNext()
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at System.Threading.Tasks.Task`1.get_Result()
at MediaPortal.LogoManager.LogoRepository.Download(String[] channelName, ChannelType channelType, String regionCode)
at MediaPortal.LogoManager.LogoRepository.Download(String channelName, ChannelType channelType, String regionCode)
at MediaPortal.Plugins.SlimTv.SlimTvResources.FanartProvider.SlimTvFanartProvider.TryGetFanArt(String mediaType, String fanArtType, String name, Int32 maxWidth, Int32 maxHeight, Boolean singleRandom, IList`1& result)
---> (Inner Exception #0) System.ServiceModel.FaultException: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs.
at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass7_0`1.<CreateGenericTask>b__0(IAsyncResult asyncResult)
at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at MediaPortal.LogoManager.LogoRepository.<Lookup>d__10.MoveNext()<---

Just rebooted computer and tried to restart MP2, got the attached DirectX error. MP2 did not restart, splash screen appeared then closed and error message displayed.
View attachment 208177

This happens 1-2 times per year. The problem is known, but can not be fixed as caused externally.

 

[Tomkon]

Update, it has been a week now with no crashes. Will send another update with log files if it happens again.

 

[ge2301]

Update, it has been a week now with no crashes. Will send another update with log files if it happens again.

Is this issue also solved meanwhile?