MP2 - V2.3 Media Portal Crashes Every Few Days (1 Viewer)

Tomkon

MP Donator
  • Premium Supporter
  • January 27, 2021
    37
    1
    Home Country
    United States of America United States of America
    Country flag
    MP2 Version
    2.3.1
    Before you create this bug report:
    1. Make sure that your system (Windows, codecs and drivers) is up to date, matching the Requirements and you've filled in your System Specs.
    2. Have a look at our MediaPortal Wiki! Maybe the solution is already there.
    3. Have a look at our Jira (Bug and Issue Tracker)and the threads in this section, maybe your problem is already known.
    4. Search the forums for your problem, it's very likely that someone else already encountered the same problem.

    Please always include log files with your Bug Report!
    Check out our Wiki: Bug Reports and Log Files

    ==================================================================

    Describe the Problem you encounter as detailed as possible! "It does not work" won't help the team to understand the problem.
    Description:
    Every 2-3 days, when I turn on the TV, MP (64 bit) has either crashed and closed completely, or it has left fullscreen mode and is a smaller window that is frozen. This has not occurred while using MP, but when the TV is turned off. All instances were with MP in fullscreen live TV mode when TV is powered off. Log files following most recent crash are attached.

    Windows 10 Home 64 bit
    Version 1909
    Build 18363.1379
    Intel i5-10400
    RAM 32GB





    Describe as detailed as possible the steps that are required to encounter the issue. This info is critical for the team to understand the problem.
    Steps to Reproduce:







    .
     

    Attachments

    • MediaPortal2-Logs-2021-02-27-09.37.07.zip
      7.6 MB · Views: 0

    Tomkon

    MP Donator
  • Premium Supporter
  • January 27, 2021
    37
    1
    Home Country
    United States of America United States of America
    Country flag
    Just rebooted computer and tried to restart MP2, got the attached DirectX error. MP2 did not restart, splash screen appeared then closed and error message displayed.
    DirectX Error 20210227.png
     

    ge2301

    Lead Design MP2
  • Team MediaPortal
  • January 11, 2014
    7,431
    2,641
    Stuttgart
    Home Country
    Germany Germany
    Country flag
    Every 2-3 days, when I turn on the TV, MP (64 bit) has either crashed and closed completely, or it has left fullscreen mode and is a smaller window that is frozen. This has not occurred while using MP, but when the TV is turned off. All instances were with MP in fullscreen live TV mode when TV is powered off. Log files following most recent crash are attached.
    @morpheus_xx
    I've never seen this yet, the logs are full of it. I just checked, and for by logos are pulled from server currectly. Any idea about the cause?
    [2021-02-25 21:03:32,750] [14316853] [161 ] [ERROR] - SlimTv Logos: Error processing logo image.
    System.AggregateException: One or more errors occurred. ---> System.ServiceModel.FaultException: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs.
    at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
    at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
    at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass7_0`1.<CreateGenericTask>b__0(IAsyncResult asyncResult)
    at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at MediaPortal.LogoManager.LogoRepository.<Lookup>d__10.MoveNext()
    --- End of inner exception stack trace ---
    at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
    at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
    at System.Threading.Tasks.Task`1.get_Result()
    at MediaPortal.LogoManager.LogoRepository.Download(String[] channelName, ChannelType channelType, String regionCode)
    at MediaPortal.LogoManager.LogoRepository.Download(String channelName, ChannelType channelType, String regionCode)
    at MediaPortal.Plugins.SlimTv.SlimTvResources.FanartProvider.SlimTvFanartProvider.TryGetFanArt(String mediaType, String fanArtType, String name, Int32 maxWidth, Int32 maxHeight, Boolean singleRandom, IList`1& result)
    ---> (Inner Exception #0) System.ServiceModel.FaultException: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs.
    at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
    at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
    at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
    at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass7_0`1.<CreateGenericTask>b__0(IAsyncResult asyncResult)
    at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at MediaPortal.LogoManager.LogoRepository.<Lookup>d__10.MoveNext()<---

    Just rebooted computer and tried to restart MP2, got the attached DirectX error. MP2 did not restart, splash screen appeared then closed and error message displayed.
    View attachment 208177
    This happens 1-2 times per year. The problem is known, but can not be fixed as caused externally.
     

    Tomkon

    MP Donator
  • Premium Supporter
  • January 27, 2021
    37
    1
    Home Country
    United States of America United States of America
    Country flag
    Update, it has been a week now with no crashes. Will send another update with log files if it happens again.
     

    Users who are viewing this thread

    Similar threads

    Thanks @high, bug report options look good now.
    Thanks @high, bug report options look good now.
    Before you create this bug report: Make sure that your system (Windows, codecs and drivers) is up to date, matching the...
    Replies
    8
    Views
    524
    I remember that the home content was not always up to date. One situation I think can cause this is during import as the list only update after the import is completed. Maybe we could have the force behavior during import only and after it completes the home content should always be up to date?
    I remember that the home content was not always up to date. One situation I think can cause this is during import as the list only...
    Before you create this bug report: Make sure that your system (Windows, codecs and drivers) is up to date, matching the...
    Replies
    6
    Views
    649
    Workaround:- Use the close "x" button in the top right hand corner of the screen and MP2 should restart without need to reboot.
    Workaround:- Use the close "x" button in the top right hand corner of the screen and MP2 should restart without need to reboot.
    Before you create this bug report: Make sure that your system (Windows, codecs and drivers) is up to date, matching the...
    Replies
    2
    Views
    443
    Just repeated the fast forward freeze issue and captured the logs.
    Just repeated the fast forward freeze issue and captured the logs.
    Before you create this bug report: Make sure that your system (Windows, codecs and drivers) is up to date, matching the...
    Replies
    1
    Views
    462
    Have you checked if any anti-virus program could have locked the file so it can't be deleted?
    Have you checked if any anti-virus program could have locked the file so it can't be deleted?
    Before you create this bug report: Make sure that your system (Windows, codecs and drivers) is up to date, matching the...
    Replies
    6
    Views
    746
    Top Bottom