[solved] - Media Portal Crashes when Playing or tuning FM Radio

Discussion in 'General Support' started by deamon_knight, March 19, 2017.

  1. deamon_knight

    deamon_knight Portal Member

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    Hello. I'm running Media Portal 1.15 on Windows 10, with several Hauppage Tuner cards, (2) HVR-1600 and HVR-2250 to tune OTA ATSC TV and FM radio in Central Ohio. I'm using Media Portal as the backend and Kodi as my frontend. This has been working great for some time, and was working properly earlier this week. However just the last few days, I've found that while the TV Playback still works normally, FM Radio playback no longer works. Attempting to play FM Radio from Kodi causes the Media Portal TV service to stop. Trying to preview FM radio from TV-Server Configuration or trying to rescan FM Stations also causes TV Server service to stop or TV-Server Configuration to stop responding. I thought this may be related to the Windows 10 update as noted in several recent threads, so I Checked my Decoder settings. All Tabs are already set to LAV filters, but I reset them to LAV filters again to be sure. Still, this did not solve the problem. I downloaded the latest drivers from Hauppage, and I also installed Hauppauge's latest Win TV 8 Player. In Win TV 8 Broadcast TV and FM Radio scanning and playback work normally, so it seems these cards are still functional. I'm stumped at this point. Any Help is appreciated, logs are attached.


     
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  3. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

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    Sorry, I don't see them. A mistake?
     
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  4. deamon_knight

    deamon_knight Portal Member

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    Well, thats really strange. I had an upload progress bar and everything last night. This should do it.
     
  5. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

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    Thanks, the log files are perfect. (y)

    The Windows application event log - which is always the first place to look when trying to determine the cause of a crash for any program - shows the following:
    Show Spoiler

    "3/19/2017 6:54:14 PM";".NET Runtime";"(0)";"Error";"Application: TVService.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 61A2346B
    ";"1026"
    "3/19/2017 6:54:14 PM";"Application Error";"Application Crashing Events";"Error";"Faulting application name: TVService.exe, version: 1.15.0.0, time stamp: 0x576f98f2 Faulting module name: CompPkgSup.DLL, version: 10.0.14393.953, time stamp: 0x58ba5a1f Exception code: 0xc0000005 Fault offset: 0x0000346b Faulting process id: 0x1d98 Faulting application start time: 0x01d2a1036b059c92 Faulting application path: C:\Program Files (x86)\Team MediaPortal\MediaPortal TV Server\TVService.exe Faulting module path: C:\Windows\System32\CompPkgSup.DLL Report Id: 5ef84872-4735-47ac-988b-0eaad99890af Faulting package full name: Faulting package-relative application ID: ";"1000"


    In short: the reference to CompPkgSup.DLL means that you're affected by the same issue as discussed in -->this thread<--.
    Microsoft acknowledged they had a bug in this recent update:
    https://support.microsoft.com/en-us/help/4013429/windows-10-update-kb4013429

    ...and they've released a fix in the last 24 hours:
    https://support.microsoft.com/en-us/help/4015438/windows-10-update-kb4015438

    Installing the fix should solve the problem.

    Kind regards,
    mm
     
  6. deamon_knight

    deamon_knight Portal Member

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    Thanks MM, I installed that update and everything is back to Normal
     

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