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Media Portal sluggish and freezing up
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<blockquote data-quote="mm1352000" data-source="post: 1176855" data-attributes="member: 82144"><p>Thanks for the report and log files. I'm sorry to say that I don't see the problem.</p><p></p><p>MP starts:</p><p>[2016-02-27 08:07:45,659] [Log ] [MPMain ] [INFO ] - Main: MediaPortal v1.13.0.0 is starting up on Windows 7 ( Service Pack 1 ) [6.1.7601.65536]</p><p>...</p><p>[2016-02-27 08:08:02,961] [Log ] [MPMain ] [INFO ] - D3D: Stopping splash screen thread</p><p></p><p>As far as I can tell, this is when you kill MP:</p><p>[2016-02-27 08:09:17,732] [Log ] [MPMain ] [DEBUG] - D3D: OnFormClosing()</p><p></p><p>Between that are only these few log entries:</p><p>[collapse][2016-02-27 08:08:02,992] [Log ] [MPMain ] [DEBUG] - D3D: Cursor ShowMouseCursor state -1</p><p>[2016-02-27 08:08:03,008] [Log ] [MPMain ] [DEBUG] - D3D FullRender: MP focus</p><p>[2016-02-27 08:08:11,775] [Log ] [MPMain ] [INFO ] - TvNotify:LoadNotifies</p><p>[2016-02-27 08:08:12,180] [Log ] [MPMain ] [INFO ] - TvNotify: 0 notifies</p><p>[2016-02-27 08:09:05,891] [Log ] [MPMain ] [DEBUG] - Main: WM_ACTIVATE (WA_INACTIVE)</p><p>[2016-02-27 08:09:05,891] [Log ] [MPMain ] [INFO ] - Main: Deactivation request received</p><p>[2016-02-27 08:09:05,891] [Log ] [MPMain ] [DEBUG] - D3D: OnLostFocus()</p><p>[2016-02-27 08:09:10,212] [Log ] [MPMain ] [DEBUG] - Main: WM_ACTIVATE (WA_ACTIVE)</p><p>[2016-02-27 08:09:10,212] [Log ] [MPMain ] [INFO ] - Main: Activation request received</p><p>[2016-02-27 08:09:10,259] [Log ] [MPMain ] [DEBUG] - D3D: OnGotFocus()</p><p>[2016-02-27 08:09:10,290] [Log ] [MPMain ] [DEBUG] - D3D: Showing mouse cursor</p><p>[2016-02-27 08:09:10,290] [Log ] [MPMain ] [DEBUG] - D3D: Cursor ShowMouseCursor state 1</p><p>[2016-02-27 08:09:10,306] [Log ] [MPMain ] [DEBUG] - D3D: OnPaint()</p><p>[2016-02-27 08:09:10,306] [Log ] [MPMain ] [DEBUG] - D3D: Force mouse cursor to false</p><p>[2016-02-27 08:09:10,322] [Log ] [MPMain ] [DEBUG] - D3D: Cursor ShowMouseCursor state -1</p><p>[2016-02-27 08:09:10,368] [Log ] [MPMain ] [DEBUG] - Main: WM_ACTIVATE (WA_INACTIVE)</p><p>[2016-02-27 08:09:10,368] [Log ] [MPMain ] [INFO ] - Main: Deactivation request received</p><p>[2016-02-27 08:09:10,384] [Log ] [MPMain ] [DEBUG] - D3D: OnLostFocus()</p><p>[2016-02-27 08:09:16,359] [Log ] [MPMain ] [DEBUG] - D3D: Hiding mouse cursor</p><p>[2016-02-27 08:09:16,375] [Log ] [MPMain ] [DEBUG] - D3D: Cursor ShowMouseCursor state -1</p><p>[2016-02-27 08:09:16,390] [Log ] [MPMain ] [DEBUG] - D3D: OnPaint()</p><p>[2016-02-27 08:09:16,406] [Log ] [MPMain ] [DEBUG] - D3D: Force mouse cursor to false</p><p>[2016-02-27 08:09:16,406] [Log ] [MPMain ] [DEBUG] - D3D: Cursor ShowMouseCursor state -1[/collapse]</p><p></p><p>So, it looks like MP loses focus... then regains it... then loses it again... and that's it. Not much suspicious here.</p><p></p><p>Recommendations:</p><ol> <li data-xf-list-type="ol">It would help if you could provide new log files and this time specify exactly what time you think MP froze.</li> <li data-xf-list-type="ol">I suggest you check your security software (MS Security Essentials?) and make sure it isn't causing this problem. Over-zealous security software is great at doing random things like this.</li> </ol><p></p><p>The only other things I can see in your log files that might be concerning to me are:</p><p>1. TV Server's failure to start this morning:</p><p>"27/02/2016 7:08:15 AM";"Service Control Manager";"(0)";"Error";"The TVService service was unable to log on as .\Strattos with the currently configured password due to the following error: %%1326 To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).";"3221232510"</p><p>"27/02/2016 7:08:15 AM";"Service Control Manager";"(0)";"Error";"The TVService service failed to start due to the following error: %%1069";"3221232472"</p><p></p><p>2. An unexpected shutdown overnight:</p><p>"27/02/2016 6:52:20 AM";"EventLog";"(0)";"Error";"The previous system shutdown at 9:31:56 PM on 26/02/2016 was unexpected.";"2147489656"</p><p></p><p>I thought you said there hadn't been any power losses?</p></blockquote><p></p>
[QUOTE="mm1352000, post: 1176855, member: 82144"] Thanks for the report and log files. I'm sorry to say that I don't see the problem. MP starts: [2016-02-27 08:07:45,659] [Log ] [MPMain ] [INFO ] - Main: MediaPortal v1.13.0.0 is starting up on Windows 7 ( Service Pack 1 ) [6.1.7601.65536] ... [2016-02-27 08:08:02,961] [Log ] [MPMain ] [INFO ] - D3D: Stopping splash screen thread As far as I can tell, this is when you kill MP: [2016-02-27 08:09:17,732] [Log ] [MPMain ] [DEBUG] - D3D: OnFormClosing() Between that are only these few log entries: [collapse][2016-02-27 08:08:02,992] [Log ] [MPMain ] [DEBUG] - D3D: Cursor ShowMouseCursor state -1 [2016-02-27 08:08:03,008] [Log ] [MPMain ] [DEBUG] - D3D FullRender: MP focus [2016-02-27 08:08:11,775] [Log ] [MPMain ] [INFO ] - TvNotify:LoadNotifies [2016-02-27 08:08:12,180] [Log ] [MPMain ] [INFO ] - TvNotify: 0 notifies [2016-02-27 08:09:05,891] [Log ] [MPMain ] [DEBUG] - Main: WM_ACTIVATE (WA_INACTIVE) [2016-02-27 08:09:05,891] [Log ] [MPMain ] [INFO ] - Main: Deactivation request received [2016-02-27 08:09:05,891] [Log ] [MPMain ] [DEBUG] - D3D: OnLostFocus() [2016-02-27 08:09:10,212] [Log ] [MPMain ] [DEBUG] - Main: WM_ACTIVATE (WA_ACTIVE) [2016-02-27 08:09:10,212] [Log ] [MPMain ] [INFO ] - Main: Activation request received [2016-02-27 08:09:10,259] [Log ] [MPMain ] [DEBUG] - D3D: OnGotFocus() [2016-02-27 08:09:10,290] [Log ] [MPMain ] [DEBUG] - D3D: Showing mouse cursor [2016-02-27 08:09:10,290] [Log ] [MPMain ] [DEBUG] - D3D: Cursor ShowMouseCursor state 1 [2016-02-27 08:09:10,306] [Log ] [MPMain ] [DEBUG] - D3D: OnPaint() [2016-02-27 08:09:10,306] [Log ] [MPMain ] [DEBUG] - D3D: Force mouse cursor to false [2016-02-27 08:09:10,322] [Log ] [MPMain ] [DEBUG] - D3D: Cursor ShowMouseCursor state -1 [2016-02-27 08:09:10,368] [Log ] [MPMain ] [DEBUG] - Main: WM_ACTIVATE (WA_INACTIVE) [2016-02-27 08:09:10,368] [Log ] [MPMain ] [INFO ] - Main: Deactivation request received [2016-02-27 08:09:10,384] [Log ] [MPMain ] [DEBUG] - D3D: OnLostFocus() [2016-02-27 08:09:16,359] [Log ] [MPMain ] [DEBUG] - D3D: Hiding mouse cursor [2016-02-27 08:09:16,375] [Log ] [MPMain ] [DEBUG] - D3D: Cursor ShowMouseCursor state -1 [2016-02-27 08:09:16,390] [Log ] [MPMain ] [DEBUG] - D3D: OnPaint() [2016-02-27 08:09:16,406] [Log ] [MPMain ] [DEBUG] - D3D: Force mouse cursor to false [2016-02-27 08:09:16,406] [Log ] [MPMain ] [DEBUG] - D3D: Cursor ShowMouseCursor state -1[/collapse] So, it looks like MP loses focus... then regains it... then loses it again... and that's it. Not much suspicious here. Recommendations: [LIST=1] [*]It would help if you could provide new log files and this time specify exactly what time you think MP froze. [*]I suggest you check your security software (MS Security Essentials?) and make sure it isn't causing this problem. Over-zealous security software is great at doing random things like this. [/LIST] The only other things I can see in your log files that might be concerning to me are: 1. TV Server's failure to start this morning: "27/02/2016 7:08:15 AM";"Service Control Manager";"(0)";"Error";"The TVService service was unable to log on as .\Strattos with the currently configured password due to the following error: %%1326 To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).";"3221232510" "27/02/2016 7:08:15 AM";"Service Control Manager";"(0)";"Error";"The TVService service failed to start due to the following error: %%1069";"3221232472" 2. An unexpected shutdown overnight: "27/02/2016 6:52:20 AM";"EventLog";"(0)";"Error";"The previous system shutdown at 9:31:56 PM on 26/02/2016 was unexpected.";"2147489656" I thought you said there hadn't been any power losses? [/QUOTE]
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