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<blockquote data-quote="mm1352000" data-source="post: 792112" data-attributes="member: 82144">Hi mcmanuss8I'm amazed that you've been so patient with us - *thank you* <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite8" alt=":D" title="Big Grin&nbsp; &nbsp; :D" loading="lazy" data-shortname=":D" />Personally I don't know this code at all but it looks relatively simple to debug. Can you please try the attached Core.dll and we'll see the raw information MediaPortal is actually getting from MediaInfo:1. Close MP.2. Take a backup of the existing Core.dll in your MP install folder.3. Download and extract the attached Core.dll into your MP install folder.4. Find the &quot;debug mode&quot; link in the &quot;Team MediaPortal&quot; folder in your start menu.5. Start it.6. Select option 1 &quot;report a bug&quot;.7. Click proceed - this will start MP in debug mode (default skin, all plugins disabled).8. Attempt to play a video that causes this problem.9. Stop playback after 10 seconds or so.10. Close MP - this will trigger the tool to create a zip file with all the relevant logs.11. Post the zip file here.Just a quick thought: I wonder if the file has multiple video streams for some reason. Anyhow let's see what the logs say...mmPS: we prefer you to use &quot;the watchdog&quot; tool as described above when providing logs. It should provide all the details we need to be able to help you. Documentation for the tool is in our wiki --&gt;<a href="http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/18_Contribute/2_Testing_and_Bug_Reports/WatchDog" target="_blank">here</a>&lt;--.</blockquote>

[QUOTE="mm1352000, post: 792112, member: 82144"] Hi mcmanuss8 I'm amazed that you've been so patient with us - *thank you* :thx: Personally I don't know this code at all but it looks relatively simple to debug. Can you please try the attached Core.dll and we'll see the raw information MediaPortal is actually getting from MediaInfo: 1. Close MP. 2. Take a backup of the existing Core.dll in your MP install folder. 3. Download and extract the attached Core.dll into your MP install folder. 4. Find the "debug mode" link in the "Team MediaPortal" folder in your start menu. 5. Start it. 6. Select option 1 "report a bug". 7. Click proceed - this will start MP in debug mode (default skin, all plugins disabled). 8. Attempt to play a video that causes this problem. 9. Stop playback after 10 seconds or so. 10. Close MP - this will trigger the tool to create a zip file with all the relevant logs. 11. Post the zip file here. Just a quick thought: I wonder if the file has multiple video streams for some reason. Anyhow let's see what the logs say... mm PS: we prefer you to use "the watchdog" tool as described above when providing logs. It should provide all the details we need to be able to help you. Documentation for the tool is in our wiki -->[URL="http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/18_Contribute/2_Testing_and_Bug_Reports/WatchDog"]here[/URL]<--. [/QUOTE]

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