1.18.0 - Mediaport 1.18 crash on WIndows 10 Pro for Workstations

Discussion in 'Archive' started by gikoz, February 21, 2018.

  1. gikoz

    gikoz Portal Member

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    MediaPortal Version: 1.18.0



    Description
    I have installed Mediaportal 1.18 on Windows 10 Pro V. 1709
    I have activated as WIndows 10 Pro for Workstations and the MP crashes. In the windows Event log have the following:

    "
    Level Date and Time Source Event ID Task Category
    Error 21/2/2018 12:14:04 Application Error 1000 (100) "Faulting application name: MediaPortal.exe, version: 1.18.0.0, time stamp: 0x59d9d5bc
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x004c89c1
    Faulting process id: 0x3b74
    Faulting application start time: 0x01d3aafcb2dd05cf
    Faulting application path: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe
    Faulting module path: unknown
    Report Id: 04c1cb67-666a-44fa-b90f-077e385b8b34
    Faulting package full name:
    Faulting package-relative application ID: "
    Error 21/2/2018 12:14:04 .NET Runtime 1026 None Application: MediaPortal.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.NullReferenceException
    at OSInfo.GenericDescriptionExtension.DescriptionAttr[[OSInfo_OSInfo+ProductType, Utils, Version=1.18.0.0, Culture=neutral, PublicKeyToken=null]](ProductType)
    at OSInfo_OSInfo.GetOSProductType()
    at OSInfo_OSInfo.GetOSDisplayVersion()
    at MediaPortalApp.Main(System.String[]) "

    It seems that there is a problem with the windows versions, because when I change the Windows product key with one for simple Windows 10 Pro (not for Workstations), the application runs without any problem.

    Steps to Reproduce:
    - Install MP 1.18 in Windows 10 Pro.
    - Activate with key for Windows 10 Pro for Workstations.
    - Application crashes on start.
    - Change the product key for simple Windows 10 Pro.
    - Reboot
    - Application run without any other change.
     
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  3. Der_Bub
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    Der_Bub MP Donator

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    Hello,
    I have a similar Problem after change key from home to pro.

    How can I identify if the key I bought is a Workstations or a simple one?

    Didn't even know that different Pro Versions exists... :confused:
     
  4. regeszter
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    regeszter Retired Team Member

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    Please upload the MediaPortal log (set the log level to debug).

    EDIT: the crash seems to be here.

    Log.Info("Main: MediaPortal v" + versionInfo.FileVersion + " is starting up on " + OSInfo_OSInfo.GetOSDisplayVersion());
     
  5. gikoz

    gikoz Portal Member

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    In windows command line type winver and press enter.
    If you have key for Windows for Workstations you see this in popup:
    upload_2018-6-14_14-25-3.png
    For simple Windows Pro you see this one:
    upload_2018-6-14_14-26-52.png
     
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  6. Der_Bub
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    Well, it's not possible because MP doesn't start at least once... watchdog rejects to collect logs....

    But I found this in Events:

    Protokollname: Application
    Quelle: .NET Runtime
    Datum: 13.06.2018 21:51:35
    Ereignis-ID: 1026
    Aufgabenkategorie:Keine
    Ebene: Fehler
    Schlüsselwörter:Klassisch
    Benutzer: Nicht zutreffend
    Computer: htpc
    Beschreibung:
    Anwendung: configuration.exe
    Frameworkversion: v4.0.30319
    Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
    Ausnahmeinformationen: System.NullReferenceException
    bei OSInfo.GenericDescriptionExtension.DescriptionAttr[[OSInfo_OSInfo+ProductType, Utils, Version=1.19.0.0, Culture=neutral, PublicKeyToken=null]](ProductType)
    bei OSInfo_OSInfo.GetOSProductType()
    bei OSInfo_OSInfo.GetOSDisplayVersion()
    bei MediaPortal.Configuration.Startup..ctor(System.String[])
    bei MediaPortal.Configuration.Startup.Main(System.String[])

    Ereignis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-06-13T19:51:35.638327300Z" />
    <EventRecordID>1447</EventRecordID>
    <Channel>Application</Channel>
    <Computer>htpc</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Anwendung: configuration.exe
    Frameworkversion: v4.0.30319
    Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
    Ausnahmeinformationen: System.NullReferenceException
    bei OSInfo.GenericDescriptionExtension.DescriptionAttr[[OSInfo_OSInfo+ProductType, Utils, Version=1.19.0.0, Culture=neutral, PublicKeyToken=null]](ProductType)
    bei OSInfo_OSInfo.GetOSProductType()
    bei OSInfo_OSInfo.GetOSDisplayVersion()
    bei MediaPortal.Configuration.Startup..ctor(System.String[])
    bei MediaPortal.Configuration.Startup.Main(System.String[])
    </Data>
    </EventData>
    </Event>
     
  7. regeszter
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    regeszter Retired Team Member

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    Please collect the logs manually.
     
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  8. Der_Bub
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    Sorry, made a mistake by checking the Windows activation... :oops:

    It looks likeI I have the similar Problem like gikoz: Windows Pro 10 for Workstations

    If I use the windows 10 home License, system works.

    Will contact the seller of the key and try to get a "simple" one.
     
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  9. regeszter
    • Team MediaPortal

    regeszter Retired Team Member

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    Please install 1.20 Pre Release and replace these two exe.
     

    Attached Files:

    • MP.exe.zip
      File size:
      2.4 MB
      Uploaded:
      June 19, 2018
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  10. regeszter
    • Team MediaPortal

    regeszter Retired Team Member

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    Any test result?
     
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  11. Der_Bub
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    sorry, currently the "old" home Version is restored (for FIFA Worldcup...) and I got a refund for the Workstations key.

    I will not be able to continue the work on the backuped fresh win 10 pro until next week. The backup is still with the Workstation key and maybe I can make a quick Test, before I exchange the key with a new "simple" Pro one.
     
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