1.18.0 Mediaport 1.18 crash on WIndows 10 Pro for Workstations (1 Viewer)

gikoz

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December 22, 2017
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MediaPortal Version: 1.18.0

Description
I have installed Mediaportal 1.18 on Windows 10 Pro V. 1709
I have activated as WIndows 10 Pro for Workstations and the MP crashes. In the windows Event log have the following:

"
Level Date and Time Source Event ID Task Category
Error 21/2/2018 12:14:04 Application Error 1000 (100) "Faulting application name: MediaPortal.exe, version: 1.18.0.0, time stamp: 0x59d9d5bc
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x004c89c1
Faulting process id: 0x3b74
Faulting application start time: 0x01d3aafcb2dd05cf
Faulting application path: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe
Faulting module path: unknown
Report Id: 04c1cb67-666a-44fa-b90f-077e385b8b34
Faulting package full name:
Faulting package-relative application ID: "
Error 21/2/2018 12:14:04 .NET Runtime 1026 None Application: MediaPortal.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at OSInfo.GenericDescriptionExtension.DescriptionAttr[[OSInfo_OSInfo+ProductType, Utils, Version=1.18.0.0, Culture=neutral, PublicKeyToken=null]](ProductType)
at OSInfo_OSInfo.GetOSProductType()
at OSInfo_OSInfo.GetOSDisplayVersion()
at MediaPortalApp.Main(System.String[]) "

It seems that there is a problem with the windows versions, because when I change the Windows product key with one for simple Windows 10 Pro (not for Workstations), the application runs without any problem.

Steps to Reproduce:
- Install MP 1.18 in Windows 10 Pro.
- Activate with key for Windows 10 Pro for Workstations.
- Application crashes on start.
- Change the product key for simple Windows 10 Pro.
- Reboot
- Application run without any other change.
 

Der_Bub

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  • June 17, 2008
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    Hello,
    I have a similar Problem after change key from home to pro.

    How can I identify if the key I bought is a Workstations or a simple one?

    Didn't even know that different Pro Versions exists... :confused:
     

    regeszter

    Retired Team Member
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  • October 29, 2005
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    Please upload the MediaPortal log (set the log level to debug).

    EDIT: the crash seems to be here.

    Log.Info("Main: MediaPortal v" + versionInfo.FileVersion + " is starting up on " + OSInfo_OSInfo.GetOSDisplayVersion());
     

    gikoz

    Portal Member
    December 22, 2017
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    In windows command line type winver and press enter.
    If you have key for Windows for Workstations you see this in popup:
    upload_2018-6-14_14-25-3.png

    For simple Windows Pro you see this one:
    upload_2018-6-14_14-26-52.png
     

    Der_Bub

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  • June 17, 2008
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    Please upload the MediaPortal log (set the log level to debug).
    Well, it's not possible because MP doesn't start at least once... watchdog rejects to collect logs....

    But I found this in Events:

    Protokollname: Application
    Quelle: .NET Runtime
    Datum: 13.06.2018 21:51:35
    Ereignis-ID: 1026
    Aufgabenkategorie:Keine
    Ebene: Fehler
    Schlüsselwörter:Klassisch
    Benutzer: Nicht zutreffend
    Computer: htpc
    Beschreibung:
    Anwendung: configuration.exe
    Frameworkversion: v4.0.30319
    Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
    Ausnahmeinformationen: System.NullReferenceException
    bei OSInfo.GenericDescriptionExtension.DescriptionAttr[[OSInfo_OSInfo+ProductType, Utils, Version=1.19.0.0, Culture=neutral, PublicKeyToken=null]](ProductType)
    bei OSInfo_OSInfo.GetOSProductType()
    bei OSInfo_OSInfo.GetOSDisplayVersion()
    bei MediaPortal.Configuration.Startup..ctor(System.String[])
    bei MediaPortal.Configuration.Startup.Main(System.String[])

    Ereignis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-06-13T19:51:35.638327300Z" />
    <EventRecordID>1447</EventRecordID>
    <Channel>Application</Channel>
    <Computer>htpc</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Anwendung: configuration.exe
    Frameworkversion: v4.0.30319
    Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
    Ausnahmeinformationen: System.NullReferenceException
    bei OSInfo.GenericDescriptionExtension.DescriptionAttr[[OSInfo_OSInfo+ProductType, Utils, Version=1.19.0.0, Culture=neutral, PublicKeyToken=null]](ProductType)
    bei OSInfo_OSInfo.GetOSProductType()
    bei OSInfo_OSInfo.GetOSDisplayVersion()
    bei MediaPortal.Configuration.Startup..ctor(System.String[])
    bei MediaPortal.Configuration.Startup.Main(System.String[])
    </Data>
    </EventData>
    </Event>
     

    Der_Bub

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  • June 17, 2008
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    Sorry, made a mistake by checking the Windows activation... :oops:

    It looks likeI I have the similar Problem like gikoz: Windows Pro 10 for Workstations

    If I use the windows 10 home License, system works.

    Will contact the seller of the key and try to get a "simple" one.
     

    Der_Bub

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  • June 17, 2008
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    Any test result?
    sorry, currently the "old" home Version is restored (for FIFA Worldcup...) and I got a refund for the Workstations key.

    I will not be able to continue the work on the backuped fresh win 10 pro until next week. The backup is still with the Workstation key and maybe I can make a quick Test, before I exchange the key with a new "simple" Pro one.
     

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