MediaPortal 1.15.0 has stopped working (1 Viewer)

felixbbb031

Portal Pro
October 24, 2011
57
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44
..tu iza čoška
Croatia Croatia
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hi,
i am using MP1.15.0 and just yesterday has stoppet working. i did not make any changes on MP,skin or windows. I dont even know where to start looking for solutions...basicly MP get stucuk at "loading window plugin" screen. Installed skin is StreamedMP. Its my daughters PC ,so i am under pressure... (joke)

thanks
 

mm1352000

Development Group
  • Team MediaPortal
  • September 1, 2008
    21,571
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    New Zealand New Zealand
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    Hello

    I dont even know where to start looking for solutions...
    The Windows application and system event logs are always the first place to look when any program crashes.

    In this case, the application event log shows:
    [collapse]
    "5.3.2017. 10:16:32";".NET Runtime";"(0)";"Error";"Application: MediaPortal.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.AccessViolationException
    at MediaPortal.GUI.Library.PluginManager.CheckExternalPlayersCompatibility()
    at MediaPortalApp.InitializeDeviceObjects()
    at MediaPortal.D3D.InitializeDevice()
    at MediaPortal.D3D.Init()
    at MediaPortalApp.Main(System.String[])

    ";"1026"
    "5.3.2017. 10:16:32";"Application Error";"Application Crashing Events";"Error";"Faulting application name: MediaPortal.exe, version: 1.15.0.0, time stamp: 0x576f98ed Faulting module name: clrjit.dll, version: 4.6.1086.0, time stamp: 0x57e32800 Exception code: 0xc0000005 Fault offset: 0x0000be0b Faulting process id: 0xa28 Faulting application start time: 0x01d29591124e340e Faulting application path: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll Report Id: 6bce7a68-0184-11e7-86a2-00181affffff";"1000"[/collapse]

    Since the Watchdog is able to start MP successfully and the above message refers to "PluginManager", to me it seems likely that the problem is caused by one of your plugins. So, please disable all your plugins, then use a process of elimination (re-enable them one by one) to figure out which one is causing the problem.

    P.S. According to the system event log the system is not being shut down properly every day:
    "5.3.2017. 10:13:52";"EventLog";"(0)";"Error";"The previous system shutdown at 22:16:40 on ‎4.‎3.‎2017. was unexpected.";"2147489656"

    This can cause file corruption, which in turn can cause MP to stop working. I recommend to always shut down and/or reboot the system properly.
     

    felixbbb031

    Portal Pro
    October 24, 2011
    57
    1
    44
    ..tu iza čoška
    Croatia Croatia
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    all plugins are off now...still no joy. this not being shut down properly happend before. i dont know why is that happening.power button on htpc and remote is set to shut down pc.
     

    mm1352000

    Development Group
  • Team MediaPortal
  • September 1, 2008
    21,571
    8,218
    New Zealand New Zealand
    Country flag
    all plugins are off now...still no joy.
    Please check again.

    The fact that you are able to start MP using the Watchdog with option 1 ("report a bug...") is significant. Watchdog option 1 only disables all third party plugins. If MP can start when all third party plugins are disabled, I guess you must have missed some in your checks...
     

    felixbbb031

    Portal Pro
    October 24, 2011
    57
    1
    44
    ..tu iza čoška
    Croatia Croatia
    Country flag
    Please,can you tell exactly name of that file that you just posted? Tnx

    Sent from my Nexus 5X using Tapatalk
     

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