MediaPortal 1.15.0 has stopped working

Discussion in 'General Support' started by felixbbb031, March 5, 2017.

  1. felixbbb031

    felixbbb031 Portal Pro

    Joined:
    October 24, 2011
    Messages:
    57
    Likes Received:
    0
    Location:
    ..tu iza čoška
    Ratings:
    +1 / 0
    Home Country:
    Croatia Croatia
    hi,
    i am using MP1.15.0 and just yesterday has stoppet working. i did not make any changes on MP,skin or windows. I dont even know where to start looking for solutions...basicly MP get stucuk at "loading window plugin" screen. Installed skin is StreamedMP. Its my daughters PC ,so i am under pressure... (joke)



    thanks
     
  2. Google AdSense Guest Advertisement



    to hide all adverts.
  3. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

    Joined:
    September 1, 2008
    Messages:
    21,527
    Likes Received:
    4,738
    Ratings:
    +8,205 / 17
    Home Country:
    New Zealand New Zealand
    Hello

    The Windows application and system event logs are always the first place to look when any program crashes.

    In this case, the application event log shows:
    Show Spoiler

    "5.3.2017. 10:16:32";".NET Runtime";"(0)";"Error";"Application: MediaPortal.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.AccessViolationException
    at MediaPortal.GUI.Library.PluginManager.CheckExternalPlayersCompatibility()
    at MediaPortalApp.InitializeDeviceObjects()
    at MediaPortal.D3D.InitializeDevice()
    at MediaPortal.D3D.Init()
    at MediaPortalApp.Main(System.String[])

    ";"1026"
    "5.3.2017. 10:16:32";"Application Error";"Application Crashing Events";"Error";"Faulting application name: MediaPortal.exe, version: 1.15.0.0, time stamp: 0x576f98ed Faulting module name: clrjit.dll, version: 4.6.1086.0, time stamp: 0x57e32800 Exception code: 0xc0000005 Fault offset: 0x0000be0b Faulting process id: 0xa28 Faulting application start time: 0x01d29591124e340e Faulting application path: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll Report Id: 6bce7a68-0184-11e7-86a2-00181affffff";"1000"


    Since the Watchdog is able to start MP successfully and the above message refers to "PluginManager", to me it seems likely that the problem is caused by one of your plugins. So, please disable all your plugins, then use a process of elimination (re-enable them one by one) to figure out which one is causing the problem.

    P.S. According to the system event log the system is not being shut down properly every day:
    "5.3.2017. 10:13:52";"EventLog";"(0)";"Error";"The previous system shutdown at 22:16:40 on ‎4.‎3.‎2017. was unexpected.";"2147489656"

    This can cause file corruption, which in turn can cause MP to stop working. I recommend to always shut down and/or reboot the system properly.
     
  4. felixbbb031

    felixbbb031 Portal Pro

    Joined:
    October 24, 2011
    Messages:
    57
    Likes Received:
    0
    Location:
    ..tu iza čoška
    Ratings:
    +1 / 0
    Home Country:
    Croatia Croatia
    all plugins are off now...still no joy. this not being shut down properly happend before. i dont know why is that happening.power button on htpc and remote is set to shut down pc.
     
  5. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

    Joined:
    September 1, 2008
    Messages:
    21,527
    Likes Received:
    4,738
    Ratings:
    +8,205 / 17
    Home Country:
    New Zealand New Zealand
    Please check again.

    The fact that you are able to start MP using the Watchdog with option 1 ("report a bug...") is significant. Watchdog option 1 only disables all third party plugins. If MP can start when all third party plugins are disabled, I guess you must have missed some in your checks...
     
  6. felixbbb031

    felixbbb031 Portal Pro

    Joined:
    October 24, 2011
    Messages:
    57
    Likes Received:
    0
    Location:
    ..tu iza čoška
    Ratings:
    +1 / 0
    Home Country:
    Croatia Croatia
    Now getting even better... I can't start my PC... Busy Sunday...

    Sent from my SM-G920F using Tapatalk
     
  7. felixbbb031

    felixbbb031 Portal Pro

    Joined:
    October 24, 2011
    Messages:
    57
    Likes Received:
    0
    Location:
    ..tu iza čoška
    Ratings:
    +1 / 0
    Home Country:
    Croatia Croatia
    Thanks for your help :)

    Sent from my SM-G920F using Tapatalk
     
  8. daWooky
    • Premium Supporter

    daWooky MP Donator

    Joined:
    April 3, 2012
    Messages:
    777
    Likes Received:
    396
    Gender:
    Male
    Ratings:
    +925 / 0
    Home Country:
    Germany Germany
    Unbenannt.PNG
    thats from your log, it happens very often on that pc
    try sfc /scannow and chkdsk c: /f /r just to be safe.;)
     
    • Like Like x 1
  9. felixbbb031

    felixbbb031 Portal Pro

    Joined:
    October 24, 2011
    Messages:
    57
    Likes Received:
    0
    Location:
    ..tu iza čoška
    Ratings:
    +1 / 0
    Home Country:
    Croatia Croatia
    OMG!!!thats very bad! i dont know how and why this keep happening. i will try scandisk...thanks.
     
  10. felixbbb031

    felixbbb031 Portal Pro

    Joined:
    October 24, 2011
    Messages:
    57
    Likes Received:
    0
    Location:
    ..tu iza čoška
    Ratings:
    +1 / 0
    Home Country:
    Croatia Croatia
    Please,can you tell exactly name of that file that you just posted? Tnx

    Sent from my Nexus 5X using Tapatalk
     
  11. daWooky
    • Premium Supporter

    daWooky MP Donator

    Joined:
    April 3, 2012
    Messages:
    777
    Likes Received:
    396
    Gender:
    Male
    Ratings:
    +925 / 0
    Home Country:
    Germany Germany
    in your system_eventlog InstanceID 2147489656
     
    • Like Like x 1
Loading...

Users Viewing Thread (Users: 0, Guests: 0)

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice
  • About The Project

    The vision of the MediaPortal project is to create a free open source media centre application, which supports all advanced media centre functions, and is accessible to all Windows users.

    In reaching this goal we are working every day to make sure our software is one of the best.

             

  • Support MediaPortal!

    The team works very hard to make sure the community is running the best HTPC-software. We give away MediaPortal for free but hosting and software is not for us.

    Care to support our work with a few bucks? We'd really appreciate it!