MediaPortal crashing (1 Viewer)

[jonnys123]

Hi

I have for the first time since I started using mediaportal some 5 or maybe 6 years ago or is it longer than that? Encountered a problem that I cant see how to over come. Its appears to only happen when watching a film and one that is an MKV file. It will suddenly pop up with a window that says this program has encountered an error and needs to close. Sometimes the film will continue playing in the background sometimes it wont.

My computer has an I5 3570K, asus p8z77-v lx motherboard, 8gb of ram, amd 5770 graphics card and an intel ssd plus numerous other drives for films, tv series etc...

I have only encountered the problem recently. I thought it was when I upgraded from 1.4 to 1.5 but I have now a fresh install of windows and installed 1.5 with nothing else installed accept the drivers and the same problem occurs. Tonight I spotted 1.6 final was released so I have installed that and its the same.

i put it into debug mode and I have uploaded the logs. I'm really not sure what the problem is and its getting very annoying more so because it happens on a film at random times. Fortunately it doesnt happen when watching live tv or recordred tv or a tv series episode.

I dont think another install of windows & mediaportal will help as i'm sure its not a hardware issue.

If anyone can shed any light I would appreciate it.

Jonny[DOUBLEPOST=1388537769][/DOUBLEPOST]I also get this but in english I dont know if that helps at all? (see attached pic)

 

[mm1352000]

Hello jonnys123

Thanks for the logs... but unfortunately they don't really include the information we'd need.
Could you please use the watchdog with option 3 (export existing log files) so that we get your Windows event logs:
http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/16_Support/3_Forums/2_Log_Files

Thanks,
mm

 

[jonnys123]

Hi I'll get right on it and post them up once it crashes again.

Thanks for replying so fast.[DOUBLEPOST=1388570134][/DOUBLEPOST]I have selected option 3 hopefully thats what you need?

 

[jonnys123]

Right it just crashed again. Same message as the pic above but also got one for windows manager?[DOUBLEPOST=1388574020][/DOUBLEPOST]pic of the windows manager crash

 

[mm1352000]

Might be related to FFDShow. Looks like you're using it for post processing?

"01/01/2014 10:52:18";"Windows Error Reporting";"(0)";"Information";"Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: MediaPortal.exe P2: 1.6.0.0 P3: 52b77bd2 P4: ffmpegmt.dll P5: 0.0.0.0 P6: 4c873d70 P7: c0000005 P8: 0006b9cd P9: P10: Attached files: These files may be available here: C:\Users\htpc\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_MediaPortal.exe_d16175c029f105324020568ea64bd197f33_13c89e8a Analysis symbol: Rechecking for solution: 0 Report Id: a2fd8666-72cc-11e3-88be-3085a99c8f1f Report Status: 0";"1001"

"01/01/2014 10:08:19";".NET Runtime";"(0)";"Error";"Application: MediaPortal.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 31E4B9CD
";"1026"
"01/01/2014 10:08:19";"Application Error";"Application Crashing Events";"Error";"Faulting application name: MediaPortal.exe, version: 1.6.0.0, time stamp: 0x52b77bd2 Faulting module name: ffmpegmt.dll, version: 0.0.0.0, time stamp: 0x4c873d70 Exception code: 0xc0000005 Fault offset: 0x0006b9cd Faulting process id: 0x1840 Faulting application start time: 0x01cf06d7b5f48c0f Faulting application path: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Faulting module path: C:\Program Files (x86)\ffdshow\ffmpegmt.dll Report Id: a2fd8666-72cc-11e3-88be-3085a99c8f1f";"1000"

 

[jonnys123]

Hmmmm I wasn't but I installed it to check it wasn't a problem with the lav filters. The crashing happened before and after i installed it. I'm getting more random crashes with other programs. I've done a memory test and they check out ok. Could it be my ssd? It is a few years old.[DOUBLEPOST=1388576125][/DOUBLEPOST]Ok so I've just gone back to it and it's just recovered from a blue screen something more serious is up