MP causes unexpected reboot (1 Viewer)

[timmo82]

MediaPortal Version: 1.1.2
MediaPortal Skin: StreamedMP
Windows Version: Windows 7 32bit all service packs
CPU Type: Intel i3 540
HDD: WD 1.5 TB
Memory: 2GB Corsair DDR3
Motherboard: Gigabyte GA-H55M-D2H
Video Card: Onboard
Video Card Driver:
Sound Card: Onboard
Sound Card AC3:
Sound Card Driver:
1. TV Card: Compro T500F
1. TV Card Type: DVB-T
1. TV Card Driver: 1.3.8.8
2. TV Card:
2. TV Card Type:
2. TV Card Driver:
3. TV Card:
3. TV Card Type:
3. TV Card Driver:
4. TV Card:
4. TV Card Type:
4. TV Card Driver:
MPEG2 Video Codec: ffdshow
MPEG2 Audio Codec: ffdshow
h.264 Video Codec: DviX Video Decoder
Satelite/CableTV Provider:
HTPC Case: Thermaltake Lanbox Lite
Cooling:
Power Supply: Thermaltake Qfan 500 watts
Remote: Logitech Dinovo Mini
TV: Samsung 32"
TV - HTPC Connection: VGA


Hello All,

MP has been automatically rebooting my HTPC at random intervals when playing video/audio, when i say rebooted the machine reboots while playing any media with no warning, no errors, no nothing. The machine then goes through the boot up and mentions that windows was shut down unexpectedly and reboots and everything continues on as if nothing has happened.

This has become quite frustrating as i have not been able to find a reason to why it reboots the machine. The machine plays movies fine outside of MP (in windows media player) along with audio, just in MP it crashes/reboots.

I have updated all drivers to the latest versions including trying OEM drivers that have not been released by the mobos manufacturer as of yet and still no luck. I have also tried running MP in debug mode with only the defaults loaded and the machine still crashes......

It gets worse still as MP doesnt create a auto log of any errors when the reboot occurs, so i can only retreive the logs once the machine has rebooted so im hopeing someone can take a look at the logs and see if they can see what might be causing the issue.

The attached log file was created after all drivers were updated, including the upgrade of MP to version 1.1.2.0, the actual time that the reboot occured was at 22:21 on the 6th of December 2010:

View attachment 72883

The machine is a dedicated HTPC and has no software loaded apart from foxit reader, CCleaner, K-Lite codec pack,DivX H.264 codec and logitech Software for the Dinovo Mini KB. Windows 7 32bit has been updated with all patches/hotfixes and current drivers as mentioned above and everything has been installed on a fresh installation of windows.

Please let me know where to start looking so that i can continue to use this great software.



Timmo

 

[arion_p]

There is no way MP can cause this.
This is either a hardware issue, or a driver bug that is triggered by MP (but definitely not a bug in MP).

I would check PSU, memory, overheating.
To check PSU, temporarily attach a known good PSU that can supply enough power. Make sure all required power cables are connected (some motherbords and/or graphics cards have additional power requirements).
Check memory using a tool like MemTest86 / Memtest86+ and/or Win7 own memory test (I don't know how well Win7 memory test stress tests your memory, but the other 2 are almost infallible). Let PC do several iterations of the test (leave overnight or even a couple of days)
To check for overheating/CPU issues, use SuperPI. To check for GPU overheating search for a stress test tool for your particular GPU.

 

[timmo82]

thanks for the info, i will stress test with the above tools later ttonigght. still strange that the machine only reboots in mp. i will post results tonight.

 

[Obscurax]

I've got the same issue...
Started happening after 1.1.2 update.

 

[tourettes]

I've got the same issue...
Started happening after 1.1.2 update.

And I've got the same answer as arion_p gave few posts ago.

 

[timmo82]

Hello All,

I have finally been able to get the machine to reboot outside of mediaportal.....so that just about ends this thread. But for anybody that can pass on some suggestions to a fellow MP user, i have stress tested the machine, ram, video, CPU and all turn up fine with no errors. So at this stage im guessing PSU but i will have to try an new one.

Thanks for the pointers all.

Cheers
Tim