MP won't start after upgrade to 1.8.0 final (1 Viewer)

mascot

Portal Pro
November 20, 2007
182
6
Home Country
Sweden Sweden
Just upgraded 1.7.1. hotfix to 1.8.0. final and now I can't start MP (nothing happens when I double click the icon, simple as that). I can't start configuration tool, extension manager or the StreamedMP tool either. Same thing. I'm on windows 8.0 and have done all the latest windows updates as of today.
 

mm1352000

Retired Team Member
  • Premium Supporter
  • September 1, 2008
    21,578
    8,228
    Home Country
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    Did you run the installer with admin privileges?
    Also, were you running standard 1.7.1 hotfix? Installer log says:
    [ INFO] A GIT version (1) of MP is installed. Update is not supported.
     

    mascot

    Portal Pro
    November 20, 2007
    182
    6
    Home Country
    Sweden Sweden
    I now went back to 1.6.0 final as administrator, then re-installed 1.8.0 final as administrator. Still same issue(s)... :(
     

    mm1352000

    Retired Team Member
  • Premium Supporter
  • September 1, 2008
    21,578
    8,228
    Home Country
    New Zealand New Zealand
    Still:
    A GIT version (1) of MP is installed. Update is not supported.

    Did you ever install a custom/test version of MP?

    Your Windows application event logs is showing errors:
    [collapse]
    "2014-07-12 14:24:45";".NET Runtime";"(0)";"Error";"Tillämpningsprogram: MediaPortal.exe
    Framework-version: v4.0.30319
    Beskrivning: Processen avslutades på grund av ett ohanterat undantag.
    Undantagsinformation: System.IO.IOException
    Stack:
    vid System.Xml.XmlTextWriter.WriteStartElement(System.String, System.String, System.String)
    vid System.Xml.XmlDOMTextWriter.WriteStartElement(System.String, System.String, System.String)
    vid System.Xml.XmlElement.WriteStartElement(System.Xml.XmlWriter)
    vid System.Xml.XmlElement.WriteElementTo(System.Xml.XmlWriter, System.Xml.XmlElement)
    vid System.Xml.XmlElement.WriteTo(System.Xml.XmlWriter)
    vid System.Xml.XmlDocument.Save(System.Xml.XmlWriter)
    vid System.Xml.XmlDocument.Save(System.IO.TextWriter)
    vid MediaPortal.Profile.XmlSettingsProvider.Save()
    vid MediaPortal.Profile.CacheSettingsProvider.Save()
    vid MediaPortal.Profile.Settings.SaveCache()
    vid MediaPortalApp.Main(System.String[])
    ";"1026"
    "2014-07-12 14:24:46";"Application Error";"Programkrascher";"Error";"Felet uppstod i programmet med namn: MediaPortal.exe, version 1.7.1.0, tidsstämpel 0x535b90f2 , felet uppstod i modulen med namn: KERNELBASE.dll, version 6.2.9200.16864, tidsstämpel 0x531d2be6 Undantagskod: 0xe0434352 Felförskjutning: 0x00010f22 Process-ID: 0x10b4 Programmets starttid: 0x01cf9c45093b54b1 Sökväg till program: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Sökväg till modul: C:\Windows\SYSTEM32\KERNELBASE.dll Rapport-ID: 81f0221a-09bf-11e4-be9b-001d7de64f90 Fullständigt namn på felaktigt paket: Program-ID relativt till felaktigt paket: ";"1000"
    "2014-07-12 14:24:55";"Windows Error Reporting";"(0)";"Information";"Fel-bucket 94554305170, typ 5 Händelsenamn: CLR20r3 Svar: Inte tillgänglig Kabinett-ID: 0 Problemsignatur: P1: mediaportal.exe P2: 1.7.1.0 P3: 535b90f2 P4: mscorlib P5: 4.0.30319.18449 P6: 528fdb6a P7: 442a P8: 23b P9: System.IO.IOException P10: Bifogade filer: C:\Users\Jens\AppData\Local\Temp\WERBA6E.tmp.WERInternalMetadata.xml C:\Users\Jens\AppData\Local\Temp\WERBE17.tmp.appcompat.txt C:\Users\Jens\AppData\Local\Temp\WERC48F.tmp.WERDataCollectionFailure.txt Filerna kan vara tillgängligahär: Analyssymbol: Kontrollerar lösning igen: 0 Rapport-ID: 81f0221a-09bf-11e4-be9b-001d7de64f90 Rapportstatus: 9 Hash-bucket: 798d97722647a821ed5c5cf34b00fbd4";"1001"
    "2014-07-12 14:24:55";"Application Error";"Programkrascher";"Error";"Felet uppstod i programmet med namn: MediaPortal.exe, version 1.7.1.0, tidsstämpel 0x535b90f2 , felet uppstod i modulen med namn: KERNELBASE.dll, version 6.2.9200.16864, tidsstämpel 0x531d2be6 Undantagskod: 0xe0434352 Felförskjutning: 0x00010f22 Process-ID: 0x10b4 Programmets starttid: 0x01cf9c45093b54b1 Sökväg till program: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Sökväg till modul: C:\Windows\SYSTEM32\KERNELBASE.dll Rapport-ID: 8760aa74-09bf-11e4-be9b-001d7de64f90 Fullständigt namn på felaktigt paket: Program-ID relativt till felaktigt paket: ";"1000"[/collapse]

    [collapse]
    "2014-07-12 19:10:57";".NET Runtime";"(0)";"Error";"Tillämpningsprogram: Configuration.exe
    Framework-version: v4.0.30319
    Beskrivning: Processen avslutades på grund av ett ohanterat undantag.
    Undantagsinformation: System.Xml.XmlException
    Stack:
    vid System.Xml.XmlTextReaderImpl.Throw(System.Exception)
    vid System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    vid System.Xml.XmlTextReaderImpl.Read()
    vid System.Xml.XmlLoader.Load(System.Xml.XmlDocument, System.Xml.XmlReader, Boolean)
    vid System.Xml.XmlDocument.Load(System.Xml.XmlReader)
    vid System.Xml.XmlDocument.Load(System.String)
    vid MediaPortal.Profile.XmlSettingsProvider..ctor(System.String)
    vid MediaPortal.Profile.Settings..ctor(System.String, Boolean)
    vid MediaPortal.Profile.MPSettings.get_Instance()
    vid MediaPortal.ServiceImplementations.Log4NetWrapper..ctor()
    vid MediaPortal.Services.GlobalServiceProvider.LogServiceRequested(MediaPortal.Services.ServiceProvider)
    vid MediaPortal.Services.ServiceProvider.Get[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]()
    vid MediaPortal.Services.GlobalServiceProvider.Get[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]()
    vid MediaPortal.Configuration.Startup..ctor(System.String[])
    vid MediaPortal.Configuration.Startup.Main(System.String[])
    ";"1026"
    "2014-07-12 19:10:57";"Application Error";"Programkrascher";"Error";"Felet uppstod i programmet med namn: Configuration.exe, version 1.7.1.0, tidsstämpel 0x535b90e6 , felet uppstod i modulen med namn: KERNELBASE.dll, version 6.2.9200.16864, tidsstämpel 0x531d2be6 Undantagskod: 0xe0434352 Felförskjutning: 0x00010f22 Process-ID: 0x1354 Programmets starttid: 0x01cf9df43ec52c15 Sökväg till program: C:\Program Files (x86)\Team MediaPortal\MediaPortal\Configuration.exe Sökväg till modul: C:\Windows\SYSTEM32\KERNELBASE.dll Rapport-ID: 7c9c8fd4-09e7-11e4-be9c-001d7de64f90 Fullständigt namn på felaktigt paket: Program-ID relativt till felaktigt paket: ";"1000"
    "2014-07-12 19:11:00";"Windows Error Reporting";"(0)";"Information";"Fel-bucket 94563731423, typ 5 Händelsenamn: CLR20r3 Svar: Inte tillgänglig Kabinett-ID: 94507028961 Problemsignatur: P1: configuration.exe P2: 1.7.1.0 P3: 535b90e6 P4: System.Xml P5: 4.0.30319.18058 P6: 51e9d22a P7: 976 P8: 27 P9: System.Xml.XmlException P10: Bifogade filer: C:\Users\Jens\AppData\Local\Temp\WER62E7.tmp.WERInternalMetadata.xml C:\Users\Jens\AppData\Local\Temp\WER6789.tmp.appcompat.txt C:\Users\Jens\AppData\Local\Temp\WER68B3.tmp.dmp Filerna kan vara tillgängligahär: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_configuration.ex_b7cf2248b0ddef24d1ba246f78fe77334a695547_cab_13717148 Analyssymbol: Kontrollerar lösning igen: 0 Rapport-ID: 7c9c8fd4-09e7-11e4-be9c-001d7de64f90 Rapportstatus: 8 Hash-bucket: 4c0b105cd7a2125914826a781fe55448";"1001"[/collapse]

    Maybe the problem is now that you have an empty/0kB MediaPortal.xml file.
    Please try to delete the c:\ProgramData\Team MediaPortal\MediaPortal\MediaPortal.xml file. Note I said ProgramData, not Program Files. You may have to copy+paste c:\ProgramData\Team MediaPortal\MediaPortal into the address bar in Windows Explorer, because that is a hidden folder.
     

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