MP1 crashes when video started

Discussion in 'watch/edit Videos' started by beatnut88, March 24, 2017.

  1. beatnut88

    beatnut88 Portal Pro

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    Hi
    MP1 crashes when video started. This video - Empire State of Mind - used to play fine. I haven't played it for some time so cannot say what changes have been made in the interim. However, launching the clip causes MP1 to immediately crash and launch the debug. Log is attached.
    Any help appreciated. (Maybe a codec issue)
    Neil


     
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  3. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

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    Hi Neil

    Yes, a codec issue caused by a recent Windows 10 update from Microsoft.

    If you'd checked your Windows application event log - which is the first place to check for information about why any program crashes - you'd have seen this:
    Show Spoiler


    "3/23/2017 10:33:25 PM";".NET Runtime";"(0)";"Error";"Application: MediaPortal.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 5AD1346B
    ";"1026"
    "3/23/2017 10:33:25 PM";"Application Error";"Application Crashing Events";"Error";"Faulting application name: MediaPortal.exe, version: 1.15.100.0, time stamp: 0x585d0f8d Faulting module name: CompPkgSup.DLL, version: 10.0.14393.953, time stamp: 0x58ba5a1f Exception code: 0xc0000005 Fault offset: 0x0000346b Faulting process id: 0x141c Faulting application start time: 0x01d2a3aca5e663fe Faulting application path: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Faulting module path: C:\Windows\System32\CompPkgSup.DLL Report Id: a4bbb15a-04c4-4009-be52-3def78798a53 Faulting package full name: Faulting package-relative application ID: ";"1000"
    "3/23/2017 10:33:31 PM";"Windows Error Reporting";"(0)";"Information";"Fault bucket 108792411397, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: MediaPortal.exe P2: 1.15.100.0 P3: 585d0f8d P4: CompPkgSup.DLL P5: 10.0.14393.953 P6: 58ba5a1f P7: c0000005 P8: 0000346b P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2353.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_MediaPortal.exe_edeab67ed6653a3efe4c47ad8b37ce63aa76e8_911eee6b_060738a0 Analysis symbol: Rechecking for solution: 0 Report Id: a4bbb15a-04c4-4009-be52-3def78798a53 Report Status: 0 Hashed bucket: baf284518b888c44634d6e1a2ad7beff";"1001"


    Note the reference to CompPkgSup.dll.
    A quick google search would have told you that media-related parts of the internet have been awash with talk about that DLL.
    On our forum you can find a relevant discussion here:
    1.16 Pre Rel. crashes after w10 update

    Solution to Microsoft's stuff-up is linked here:
    1.16 Pre Rel. crashes after w10 update
     
  4. beatnut88

    beatnut88 Portal Pro

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    No, this isn't that issue. Everything plays fine apart from that 1 file. Converted it to MP4 and solved the problemo.
    Neil
     
  5. mm1352000
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    Why are you so convinced?
    From my perspective the symptoms are identical. The crash source being CompPkgSup.dll is basically an iron clad guarantee.

    This is not inconsistent with the Microsoft update problem.
    Initial video format => use of MS codec => crash.
    Converted MP4 format (or background installation of the fix in the meantime) => no use of MS codec => no crash.

    That's my opinion anyway. Take it or leave it. :)
     
  6. beatnut88

    beatnut88 Portal Pro

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    OK. Was getting the same problem with other titles. Did the update and problem has gone away.
    Thanks a bunch
    Neil
     
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