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MP1 crashes when video started
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<blockquote data-quote="mm1352000" data-source="post: 1216076" data-attributes="member: 82144"><p>Hi Neil</p><p></p><p></p><p>Yes, a codec issue caused by a recent Windows 10 update from Microsoft.</p><p></p><p>If you'd checked your Windows application event log - which is the first place to check for information about why any program crashes - you'd have seen this:</p><p>[collapse]</p><p></p><p>"3/23/2017 10:33:25 PM";".NET Runtime";"(0)";"Error";"Application: MediaPortal.exe</p><p>Framework Version: v4.0.30319</p><p>Description: The process was terminated due to an unhandled exception.</p><p>Exception Info: exception code c0000005, exception address 5AD1346B</p><p>";"1026"</p><p>"3/23/2017 10:33:25 PM";"Application Error";"Application Crashing Events";"Error";"Faulting application name: MediaPortal.exe, version: 1.15.100.0, time stamp: 0x585d0f8d Faulting module name: CompPkgSup.DLL, version: 10.0.14393.953, time stamp: 0x58ba5a1f Exception code: 0xc0000005 Fault offset: 0x0000346b Faulting process id: 0x141c Faulting application start time: 0x01d2a3aca5e663fe Faulting application path: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Faulting module path: C:\Windows\System32\CompPkgSup.DLL Report Id: a4bbb15a-04c4-4009-be52-3def78798a53 Faulting package full name: Faulting package-relative application ID: ";"1000"</p><p>"3/23/2017 10:33:31 PM";"Windows Error Reporting";"(0)";"Information";"Fault bucket 108792411397, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: MediaPortal.exe P2: 1.15.100.0 P3: 585d0f8d P4: CompPkgSup.DLL P5: 10.0.14393.953 P6: 58ba5a1f P7: c0000005 P8: 0000346b P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2353.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_MediaPortal.exe_edeab67ed6653a3efe4c47ad8b37ce63aa76e8_911eee6b_060738a0 Analysis symbol: Rechecking for solution: 0 Report Id: a4bbb15a-04c4-4009-be52-3def78798a53 Report Status: 0 Hashed bucket: baf284518b888c44634d6e1a2ad7beff";"1001"[/collapse]</p><p></p><p>Note the reference to CompPkgSup.dll.</p><p>A quick google search would have told you that media-related parts of the internet have been awash with talk about that DLL.</p><p>On our forum you can find a relevant discussion here:</p><p><a href="https://forum.team-mediaportal.com/threads/1-16-pre-rel-crashes-after-w10-update.136308/" target="_blank">1.16 Pre Rel. crashes after w10 update</a></p><p></p><p>Solution to Microsoft's stuff-up is linked here:</p><p><a href="https://forum.team-mediaportal.com/threads/1-16-pre-rel-crashes-after-w10-update.136308/page-5#post-1215807" target="_blank">1.16 Pre Rel. crashes after w10 update</a></p></blockquote><p></p>
[QUOTE="mm1352000, post: 1216076, member: 82144"] Hi Neil Yes, a codec issue caused by a recent Windows 10 update from Microsoft. If you'd checked your Windows application event log - which is the first place to check for information about why any program crashes - you'd have seen this: [collapse] "3/23/2017 10:33:25 PM";".NET Runtime";"(0)";"Error";"Application: MediaPortal.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 5AD1346B ";"1026" "3/23/2017 10:33:25 PM";"Application Error";"Application Crashing Events";"Error";"Faulting application name: MediaPortal.exe, version: 1.15.100.0, time stamp: 0x585d0f8d Faulting module name: CompPkgSup.DLL, version: 10.0.14393.953, time stamp: 0x58ba5a1f Exception code: 0xc0000005 Fault offset: 0x0000346b Faulting process id: 0x141c Faulting application start time: 0x01d2a3aca5e663fe Faulting application path: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Faulting module path: C:\Windows\System32\CompPkgSup.DLL Report Id: a4bbb15a-04c4-4009-be52-3def78798a53 Faulting package full name: Faulting package-relative application ID: ";"1000" "3/23/2017 10:33:31 PM";"Windows Error Reporting";"(0)";"Information";"Fault bucket 108792411397, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: MediaPortal.exe P2: 1.15.100.0 P3: 585d0f8d P4: CompPkgSup.DLL P5: 10.0.14393.953 P6: 58ba5a1f P7: c0000005 P8: 0000346b P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2353.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_MediaPortal.exe_edeab67ed6653a3efe4c47ad8b37ce63aa76e8_911eee6b_060738a0 Analysis symbol: Rechecking for solution: 0 Report Id: a4bbb15a-04c4-4009-be52-3def78798a53 Report Status: 0 Hashed bucket: baf284518b888c44634d6e1a2ad7beff";"1001"[/collapse] Note the reference to CompPkgSup.dll. A quick google search would have told you that media-related parts of the internet have been awash with talk about that DLL. On our forum you can find a relevant discussion here: [URL="https://forum.team-mediaportal.com/threads/1-16-pre-rel-crashes-after-w10-update.136308/"]1.16 Pre Rel. crashes after w10 update[/URL] Solution to Microsoft's stuff-up is linked here: [URL="https://forum.team-mediaportal.com/threads/1-16-pre-rel-crashes-after-w10-update.136308/page-5#post-1215807"]1.16 Pre Rel. crashes after w10 update[/URL] [/QUOTE]
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