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Hello and welcome Dave

Could you post log files please?

http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/16_Support/3_Forums/2_Log_Files

Best would be to log in as your wife would do and reproduce the problem with the movie playback.

Please also confirm that your wife's account is able to browse and play the files from Windows Explorer (ie. not a disk/share permission/access issue).

mm