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<blockquote data-quote="Spragleknas" data-source="post: 408885" data-attributes="member: 17435"><p>Doesn't happen here...</p><p></p><p>So:</p><p>1. Did you do a clean install?</p><p>2. Could you oist a proper support request:</p><p><strong><u>How to start a support or bugreport thread:</u></strong></p><ol> <li data-xf-list-type="ol">Choose a <strong>meaningful </strong>title for your thread.</li> <li data-xf-list-type="ol">Report only one problem per thread.</li> <li data-xf-list-type="ol">At the moment you start a new thread in the support forums, the hardwarespecification template will be added automatically. If the template is empty, then you have not filled out your specifications in the <a href="https://forum.team-mediaportal.com/profile.php?do=systemspecs" target="_blank">usercp</a> yet.<br /> <span style="color: Red"><strong>Note: Your report MUST include a complete hardwarespecification!</strong></span></li> <li data-xf-list-type="ol">Add a detailed, step by step description of your problem.</li> <li data-xf-list-type="ol">If your problem occurs inside MediaPortal or the configuration program, then run the "MediaPortal Logs Collector" from your Windows Start Menu (Team MediaPortal/MediaPortal) and ATTACH the exported log.zip file to your thread/post.<br /> <strong><span style="color: Red">Without logs it is IMPOSSIBLE for us to help you!<br /> </span></strong><br /> To create clean and conclusive logs you should use the "MediaPortal Debug" shortcut which will start MediaPortal in a special debug mode. Then you reproduce the issue and close MediaPortal. A log.zip will be created automatically which you then attach to your thread/post<br /> <strong>If you are using the TV-Server </strong>and it is installed on a different PC, then you have to attach its logs by hand.<br /> To do that open your Windows StartMenu and click at "TV-Server Logs Folder" in Team MediaPortal/TV-Server.<br /> Attach all these files to your thread/post.</li> <li data-xf-list-type="ol">Do NOT copy/paste your logfiles (or large parts of them) in your post.</li> </ol><p><strong><span style="color: Red">Please note that support threads, which are missing the required information posted above will not be processed and maybe also deleted.</span></strong></p><p><img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite8" alt=":D" title="Big Grin :D" loading="lazy" data-shortname=":D" /></p><p><strong></strong></p><p><strong><img src="http://www.smileygarden.de/gen/smileys/6be21cc66e54c339d1f86a19d4e2a678.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></strong></p><p><strong><a href="https://www.team-mediaportal.com/manual/Forum/How_to_post_logs" target="_blank">How to gather log files</a></strong></p><p><strong><a href="https://www.team-mediaportal.com/manual/Forum/How_to_system_specs" target="_blank">How to show System Specs</a></strong></p><p><strong><a href="https://forum.team-mediaportal.com/help-development-88/announcement-how-start-support-bugreport-thread.html" target="_blank">How to start support/bug thread</a></strong></p><p><strong><strong></strong></strong></p><p><strong><strong>--- PLEASE DO NOT COMMENT THIS MESSAGE ---</strong></strong></p><p><strong><strong>Logs and system specs should always be added - just in case</strong></strong></p></blockquote><p></p>
[QUOTE="Spragleknas, post: 408885, member: 17435"] Doesn't happen here... So: 1. Did you do a clean install? 2. Could you oist a proper support request: [B][U]How to start a support or bugreport thread:[/U][/B] [LIST=1] [*]Choose a [B]meaningful [/B]title for your thread. [*]Report only one problem per thread. [*]At the moment you start a new thread in the support forums, the hardwarespecification template will be added automatically. If the template is empty, then you have not filled out your specifications in the [URL="https://forum.team-mediaportal.com/profile.php?do=systemspecs"]usercp[/URL] yet. [COLOR="Red"][B]Note: Your report MUST include a complete hardwarespecification![/B][/COLOR] [*]Add a detailed, step by step description of your problem. [*]If your problem occurs inside MediaPortal or the configuration program, then run the "MediaPortal Logs Collector" from your Windows Start Menu (Team MediaPortal/MediaPortal) and ATTACH the exported log.zip file to your thread/post. [B][COLOR="Red"]Without logs it is IMPOSSIBLE for us to help you! [/COLOR][/B] To create clean and conclusive logs you should use the "MediaPortal Debug" shortcut which will start MediaPortal in a special debug mode. Then you reproduce the issue and close MediaPortal. A log.zip will be created automatically which you then attach to your thread/post [B]If you are using the TV-Server [/B]and it is installed on a different PC, then you have to attach its logs by hand. To do that open your Windows StartMenu and click at "TV-Server Logs Folder" in Team MediaPortal/TV-Server. Attach all these files to your thread/post. [*]Do NOT copy/paste your logfiles (or large parts of them) in your post. [/LIST] [B][COLOR="Red"]Please note that support threads, which are missing the required information posted above will not be processed and maybe also deleted.[/COLOR][/B] :thx: [B] [img]http://www.smileygarden.de/gen/smileys/6be21cc66e54c339d1f86a19d4e2a678.png[/img] [url=https://www.team-mediaportal.com/manual/Forum/How_to_post_logs]How to gather log files[/url] [URL="https://www.team-mediaportal.com/manual/Forum/How_to_system_specs"]How to show System Specs[/URL] [URL="https://forum.team-mediaportal.com/help-development-88/announcement-how-start-support-bugreport-thread.html"]How to start support/bug thread[/URL] [B] --- PLEASE DO NOT COMMENT THIS MESSAGE --- Logs and system specs should always be added - just in case[/B][/B] [/QUOTE]
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