Need help trouble shooting audio problem... (1 Viewer)

[nzdreamer55]

Hello everyone,

I am currently using a win7 SP1 machine with mediaportal 1.1.3. I have many videos mostly in MKV containers and lots in avi containers. I get a lot from torrents and so far I have not had any problems watching them, however I d/l a torrent that contained a TV show as a x264 ripped file in an mkv container. The video is HD and plays with out a problem, however there is no audio. I tried d/l the same file from another source and no audio. When I play it in VLC I get audio.

Given that a lot of other things work, I'm not sure how to go about figuring out why I cannot get audio in mediaportal. Can anyone point me to the next step in trouble shooting this problem?

Thanks

Steve

 

[mm1352000]

Hi Steve

If you want to troubleshoot the problem yourself then you'd use GraphStudio to connect to the MP graph and see what codecs are being used (brief instructions in our wiki -->here<--).

If you were wanting us to help you then please follow the support thread rules and use the watchdog (info and instructions -->here<--) - option 1 - to grab logs that show an attempt to play the problematic file.

mm