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MediaPortal 1
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Noob here: Help with channel change freezing, please
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<blockquote data-quote="mm1352000" data-source="post: 1168256" data-attributes="member: 82144"><p>Hello and welcome Mike</p><p></p><p></p><p>I can't say for sure without log files.</p><p>One possibility is that your video and/or audio decoders (codecs) are failing to handle whatever stream (garbage, or nothing) your STB and/or Colossus are generating during the channel change.</p><p>Another possibility is that the video/audio would restart once the stream stabilises (ie. there's actually no problem), but you're just not waiting long enough for that to happen. In some cases it takes more than 10 seconds for the channel change to propagate from the STB, through the Colossus, TV Server, and finally hit MediaPortal.</p><p></p><p></p><p>The behaviour may depend on how long it takes for the STB to change channel, or the format of the channel's audio stream. AC3 (AKA Dolby Digital) audio can be particularly problematic.</p><p></p><p></p><p>Yep, you're right that log files will be required to diagnose the problem.</p><p></p><p></p><p>You shouldn't need to care about either of these things. Just use the supplied Watchdog tool to reproduce the problem, and then attach ("upload a file") the zip file that it generates.</p><ol> <li data-xf-list-type="ol">Close MediaPortal.</li> <li data-xf-list-type="ol">Start the Watchdog tool. There should be a shortcut to said tool on your desktop or in the Team MediaPortal folder in your start menu.</li> <li data-xf-list-type="ol">Select option 1 or 2 ("report a bug...").</li> <li data-xf-list-type="ol">Click proceed.</li> <li data-xf-list-type="ol">Go into the TV section and start TV.</li> <li data-xf-list-type="ol">Attempt to change channel. We assume this is where the video and/or audio will "freeze".</li> <li data-xf-list-type="ol">Re-enable TV to show that the channel works.</li> <li data-xf-list-type="ol">Attempt to change channel one more time.</li> <li data-xf-list-type="ol">Close MediaPortal.</li> <li data-xf-list-type="ol">Attach the resulting zip file.</li> </ol><p></p><p>I'm not. There will likely be a "glitch" at the start of the recording from the channel change, but I'd expect the rest of the recording to be fine. I suggest you actually try this. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite2" alt=";)" title="Wink ;)" loading="lazy" data-shortname=";)" /></p><p></p><p></p><p>Pause + unpause and/or skipping forward 10-15 seconds after the "freeze" may do it.</p><p></p><p></p><p>Aside from the log files, there's one other piece of information I need from you. I need to know which inputs (HDMI, component, S/PDIF...) you're using on your Colossus.</p><p></p><p>Regards,</p><p>mm</p></blockquote><p></p>
[QUOTE="mm1352000, post: 1168256, member: 82144"] Hello and welcome Mike I can't say for sure without log files. One possibility is that your video and/or audio decoders (codecs) are failing to handle whatever stream (garbage, or nothing) your STB and/or Colossus are generating during the channel change. Another possibility is that the video/audio would restart once the stream stabilises (ie. there's actually no problem), but you're just not waiting long enough for that to happen. In some cases it takes more than 10 seconds for the channel change to propagate from the STB, through the Colossus, TV Server, and finally hit MediaPortal. The behaviour may depend on how long it takes for the STB to change channel, or the format of the channel's audio stream. AC3 (AKA Dolby Digital) audio can be particularly problematic. Yep, you're right that log files will be required to diagnose the problem. You shouldn't need to care about either of these things. Just use the supplied Watchdog tool to reproduce the problem, and then attach ("upload a file") the zip file that it generates. [LIST=1] [*]Close MediaPortal. [*]Start the Watchdog tool. There should be a shortcut to said tool on your desktop or in the Team MediaPortal folder in your start menu. [*]Select option 1 or 2 ("report a bug..."). [*]Click proceed. [*]Go into the TV section and start TV. [*]Attempt to change channel. We assume this is where the video and/or audio will "freeze". [*]Re-enable TV to show that the channel works. [*]Attempt to change channel one more time. [*]Close MediaPortal. [*]Attach the resulting zip file. [/LIST] I'm not. There will likely be a "glitch" at the start of the recording from the channel change, but I'd expect the rest of the recording to be fine. I suggest you actually try this. ;) Pause + unpause and/or skipping forward 10-15 seconds after the "freeze" may do it. Aside from the log files, there's one other piece of information I need from you. I need to know which inputs (HDMI, component, S/PDIF...) you're using on your Colossus. Regards, mm [/QUOTE]
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