Not working! (1 Viewer)

[Ralph Holmes]

I've been running MediaPortal on my PC for several years, but the most recent update "MediaPortal 1.38 Release " does not allow me to view or record TV.
I've carried out a full uninstall, then tried to reinstall "MediaPortalSetup_x86_1.38.001_2025-08-07-08-11", which was working fine until I updated, but this does not install the version which was working and seems only to install the new version, which does not work.
Device manager tells me that my Hauppauge Dual TV tuner is functioning correcctly.
I'm running Windows 11 on a PC.
I would be very grateful for a bit of help here.
Cheers
Ralph

 

[harryzwo]

I just did an update to 1.38.002. that went without any problems.

 

[Ralph Holmes]

Thank you harryzwo for replying. I'm pleased to hear that you experienced no difficulties in updating, but that actually makes me feel worse!
Cheers
Ralph

 

[Ralph Holmes]

I've just now uninstalled any MediaPortal applications, using the option for removing entirely, then tried reinstalling using the most recent update "MediaPortalSetup_x86_1.38.001_2025-08-07-08-11". This produces an error message, as attached - MP Error.png
The installation does provide a config application, which opens as MP Config.png, without any mention of TV.

Any help would be appreciated.

 

[CyberSimian]

The move from MySQL to MariaDB resulted in a version of MP that could not be updated with a more-recent version. I forget which MP version that was (MP 1.36 or 1.37, perhaps). I believe that the problem has been fixed in the latest version (MP 1.38).

Unfortunately, I think that you now have to perform a simulated first-time install (which won't preserve your settings or databases):

(1) Run the uninstallers for MP1, MP2, MySQL, and MariaDB (depending on what is currently installed on your system).

(2) Reboot.

(3) With hidden folders visible (a Windows setting), delete any and all folders in:

• "C:\Program Files\"
• "C:\Program Files (x86)\"
• "C:\ProgramData\"

that have any of the following strings anywhere in the folder name:

• MediaPortal
• MySQL
• MariaDB

(4) Reboot.

(5) Run the installer for MP 1.38.1.

(6) Run "TV Server Config" and "MP Config".

(7) You may want to consider installing the 64-bit version of MP in place of the 32-bit version that you are currently using. This is because if you later decide that you want to move to the 64-bit version, you will have to perform a first-time install again.

(8) Finally, you may be able to short-circuit the configuration step by saving your settings files and databases somewhere safe (i.e. not in the MP/MySQL/MariaDB folders), and copying them back after the install is complete, but there is no guarantee that this will work.

-- from CyberSimian in the UK

 

[Ralph Holmes]

O Frabjous Joy!

That seems to have done the trick.

Thank you so much for your help and advice, CyberSimian. I hadn't thought of deleting the various folders, but I'll bear that in mind for any future disasters. Now I can record King & Conqueror on Sunday!

Cheers

Ralph