Occasional crashes (1 Viewer)

[Requiem]

Hi,

I keep getting occasional crashes on my client (MediaPortal stopped working appearing).
Multiseat setup, both server and client on 1.6pre. Did a full products cleanup on my client and a complete server reinstallation last week and can't figure out what is causing this, as I don't find an error in the logs. Anyone else seeing something?
Was just clicking through the main menu when it happened this time. Crash time was roughly around 22:30.
Except from the crashes, everything apparently works as it should.
Logs deleted this afternoon, fresh logs attached. any help is appreciated!

And beofre I forget: A merry christmas to all of you!

 

[Holzi]

Can you try WatchDog and reproduce the crash?
It would be good to have the system event log crash entry.

 

[Requiem]

Enabled watchdog. WIll post new logs as soon as a new crash occiurs.

 

[Requiem]

Just crashed again, somewhat between 17:15 and 17:40 (was away from the screen), ran for hours before (TV, Series, Music) and now was just waiting in the main screen without playing a media file. MP closes only when I hit the "Exit program" button on the "MePo stopped working"-Window.
Watchdog logs attached this time, I'd really appreciate your help.

Unofficial plugins are the fanart handler recompiled for 1.6pre by @Sebastii, FritzBox-Plugin is outdated but continues to work (though it's throwing errors in the logs) and MPSync is 1.0.0.10 which I got after having some errors from the plugin author.

Thanks for your help

 

[mm1352000]

Enabled watchdog. WIll post new logs as soon as a new crash occiurs.

I note you can use the watchdog with option 3 to grab the existing log files after any event. There is not always a need to reproduce the problem.
http://wiki.team-mediaportal.com/1_..._Non_Reproducible_Problems_within_MediaPortal

Anyhow, the cause of the crash seems to consistently be the font engine:

"25.12.2013 17:32:05";".NET Runtime";"(0)";"Error";"Anwendung: MediaPortal.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund eines Ausnahmefehlers beendet.
Ausnahmeinformationen: System.AccessViolationException
Stapel:
bei MediaPortal.GUI.Library.DXNative.FontEngineAddTexture(Int32, Boolean, Void*)
bei MediaPortal.GUI.Library.CachedTexture+Frame..ctor(System.String, Microsoft.DirectX.Direct3D.Texture, Int32)
bei MediaPortal.GUI.Library.GUITextureManager.Load(System.String, Int64, Int32, Int32, Boolean)
bei MediaPortal.GUI.Library.GUIImage.AllocResources()
bei MediaPortal.GUI.Library.GUIMultiImage.LoadImage(Int32)
bei MediaPortal.GUI.Library.GUIMultiImage+<>c__DisplayClass2.<Render>b__0(System.Object)
bei System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
bei System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
bei System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
bei System.Threading.ThreadPoolWorkQueue.Dispatch()
bei System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
";"1026"
"25.12.2013 17:32:06";"Application Error";"Anwendungsabsturzereignisse";"Error";"Name der fehlerhaften Anwendung: MediaPortal.exe, Version: 1.5.100.0, Zeitstempel: 0x528797b3 Name des fehlerhaften Moduls: fontEngine.dll, Version: 0.0.0.0, Zeitstempel: 0x5287966e Ausnahmecode: 0xc0000005 Fehleroffset: 0x00002073 ID des fehlerhaften Prozesses: 0x1cbc Startzeit der fehlerhaften Anwendung: 0x01cf00fa3e48a017 Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Team MediaPortal\MediaPortal\fontEngine.dll Berichtskennung: 176d90c0-6d82-11e3-9f6d-14dae93057e7";"1000"

@Sebastiii , @Deda and other people were looking at this problem. Maybe they can share a test fix...

 

[Requiem]

Enabled watchdog. WIll post new logs as soon as a new crash occiurs.

I note you can use the watchdog with option 3 to grab the existing log files after any event.

@Sebastiii , @Deda and other people were looking at this problem. Maybe they can share a test fix...

Thanks a lot.
I thought that I had selected option 3 and posted those logs, but in fact, after the crash a set of logs was produced to my desktop, then the watchdog came up, I selected that option 3 and another set of logs was produced, so I suppose I have posted the wrong set.
Lucky enough, you found the reason for the crashes anyway, and if I get it right, this is a known issue ( https://issues.team-mediaportal.com/browse/MP1-4307 right?) which will should be fixed with 1.7pre as the 1.6 final due date is already close.

Good to know that it's not a configuration issue

@Sebastiii @Deda if there was a test fix, I'd sure be interested in it.

Thanks a lot again

 

[Sebastiii]

There is a WIP fix based on future 1.6.0 Final
I will share you a link for an installer (for testing )

 

[Requiem]

@Sebastiii this is great news, thanks a lot

 

[Sebastiii]

Just sent you a PM