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MediaPortal 1
Support
Codecs, External Players
PowerDVD 10 cannot playback DVD's stored on the harddrive
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<blockquote data-quote="jedney" data-source="post: 600574" data-attributes="member: 26290"><p>Finally after 12 days, I get a response. Another stock standard request with questionable relevance to my problem. Not very unimpressed! I'm supprised they haven't had other reports of this.</p><p></p><p>The Video tab works fine for me and can playback DVD's from the harddrive. It's just the Command Line functionality which doesn't work for me (which is a bit of a show stopper when integrating it Media Portal!)</p><p></p><p>-------------------------------------------</p><p></p><p>Dear Jonathan, </p><p></p><p>Thank you for writing back. </p><p></p><p>I understand that you want this case to be escalated to the Engineering team to check for expected bug regarding playback of .INF file. </p><p></p><p>Please send me the following information, So that, I can escalate this case to the Engineering team for further analysis: </p><p></p><p>1). DxDiag.txt log file </p><p></p><p>DxDiag.txt: You can use the steps that follow to create this file: </p><p></p><p>1. Start --> All Programs --> Accessories -->Run (Windows Vista) </p><p>2. Type in DxDiag and press Enter or click OK, this will open the DirectX diagnostic tool. </p><p>3. Click on the Save All Information Button (save this file to your windows desktop and name it DxDiag.txt). </p><p></p><p>2). CollectUserInfo.cab : Steps to generate "CollectUserInfo.cab": </p><p></p><p>Note: Make sure you logged in as an "Administrator". </p><p></p><p>Step 1: </p><p></p><p>Download the tool and double click CLCollectUserInfo.zip (given below) to unzip files. The winzip will create the folder name, CLCollectUserInfo. </p><p></p><p>Tool Download: </p><p></p><p><a href="http://download.cyberlink.com/ftpdload/trial/pdvd/tool/CLCollectUserInfo.zip" target="_blank">http://download.cyberlink.com/ftpdload/trial/pdvd/tool/CLCollectUserInfo.zip</a> </p><p></p><p>Step 2: </p><p></p><p>Select the folder, CLCollectUserInfo, and double click "CollectUserInfo.exe" </p><p></p><p>Step3: </p><p></p><p>Click on "Collect" button. </p><p></p><p>Step 4: </p><p></p><p>Once the process finish, click the "Cancel "button to close the program. </p><p></p><p>Step 5: </p><p></p><p>Provide send "CollectUserInfo.cab" to us. (The CollectUserInfo.cab will be stored on "CLCollectUserInfo" folder). </p><p></p><p>Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries: </p><p></p><p><a href="http://www.CyberLink.com/english/cs/support/form/index.jsp" target="_blank">CyberLink Company Information</a> </p><p></p><p>Thanks and Regards </p><p></p><p>Tanmay </p><p></p><p>CyberLink Technical Support</p></blockquote><p></p>
[QUOTE="jedney, post: 600574, member: 26290"] Finally after 12 days, I get a response. Another stock standard request with questionable relevance to my problem. Not very unimpressed! I'm supprised they haven't had other reports of this. The Video tab works fine for me and can playback DVD's from the harddrive. It's just the Command Line functionality which doesn't work for me (which is a bit of a show stopper when integrating it Media Portal!) ------------------------------------------- Dear Jonathan, Thank you for writing back. I understand that you want this case to be escalated to the Engineering team to check for expected bug regarding playback of .INF file. Please send me the following information, So that, I can escalate this case to the Engineering team for further analysis: 1). DxDiag.txt log file DxDiag.txt: You can use the steps that follow to create this file: 1. Start --> All Programs --> Accessories -->Run (Windows Vista) 2. Type in DxDiag and press Enter or click OK, this will open the DirectX diagnostic tool. 3. Click on the Save All Information Button (save this file to your windows desktop and name it DxDiag.txt). 2). CollectUserInfo.cab : Steps to generate "CollectUserInfo.cab": Note: Make sure you logged in as an "Administrator". Step 1: Download the tool and double click CLCollectUserInfo.zip (given below) to unzip files. The winzip will create the folder name, CLCollectUserInfo. Tool Download: [url]http://download.cyberlink.com/ftpdload/trial/pdvd/tool/CLCollectUserInfo.zip[/url] Step 2: Select the folder, CLCollectUserInfo, and double click "CollectUserInfo.exe" Step3: Click on "Collect" button. Step 4: Once the process finish, click the "Cancel "button to close the program. Step 5: Provide send "CollectUserInfo.cab" to us. (The CollectUserInfo.cab will be stored on "CLCollectUserInfo" folder). Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries: [url=http://www.CyberLink.com/english/cs/support/form/index.jsp]CyberLink Company Information[/url] Thanks and Regards Tanmay CyberLink Technical Support [/QUOTE]
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PowerDVD 10 cannot playback DVD's stored on the harddrive
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