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<blockquote data-quote="mm1352000" data-source="post: 791194" data-attributes="member: 82144">Hi and welcome Steve <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile&nbsp; &nbsp; :)" loading="lazy" data-shortname=":)" />We need far more detail to be able to help you with this. I see you deleted the information template - we do request that you either fill that out or complete the system specifications in your profile. Please at least provide us with logs as per our <a href="https://forum.team-mediaportal.com/mediaportal-1-talk-45/announcement-how-report-bugs-get-support.html" target="_blank">support forum thread rules</a> - it is really easy to do this:1. Find the &quot;debug mode&quot; link in the &quot;Team MediaPortal&quot; folder in your start menu.2. Start it.3. Select option 1 &quot;report a bug...&quot;.4. Click &quot;proceed&quot; - this should start MediaPortal.5. Reproduce the problem.6. Close MediaPortal.7. A zip file will automatically be created on your desktop with all the information that I need.8. Post the zip file here.Notes:- this tool is also known as the watchdog, and there is full documentation for it in our wiki --&gt;<a href="http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/18_Contribute/2_Testing_and_Bug_Reports/WatchDog" target="_blank">here</a>&lt;--- you need to make sure you have run MediaPortal configuration at least once before you attempt to run debug modeCheck out the watchdog documentation if you get stuck - there are also instructions for attaching a zip file to your post in there.mm</blockquote>

[QUOTE="mm1352000, post: 791194, member: 82144"] Hi and welcome Steve :) We need far more detail to be able to help you with this. I see you deleted the information template - we do request that you either fill that out or complete the system specifications in your profile. Please at least provide us with logs as per our [URL="https://forum.team-mediaportal.com/mediaportal-1-talk-45/announcement-how-report-bugs-get-support.html"]support forum thread rules[/URL] - it is really easy to do this: 1. Find the "debug mode" link in the "Team MediaPortal" folder in your start menu. 2. Start it. 3. Select option 1 "report a bug...". 4. Click "proceed" - this should start MediaPortal. 5. Reproduce the problem. 6. Close MediaPortal. 7. A zip file will automatically be created on your desktop with all the information that I need. 8. Post the zip file here. Notes: - this tool is also known as the watchdog, and there is full documentation for it in our wiki -->[URL="http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/18_Contribute/2_Testing_and_Bug_Reports/WatchDog"]here[/URL]<-- - you need to make sure you have run MediaPortal configuration at least once before you attempt to run debug mode Check out the watchdog documentation if you get stuck - there are also instructions for attaching a zip file to your post in there. mm [/QUOTE]

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