Scanning Issues (Hauppauge 88x - (1) TBS 6985 -( Nil ) (1 Viewer)

Gizmozo

Portal Pro
April 25, 2013
50
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New Zealand New Zealand
Hello All,

I have a very strange issue with my HTPC setup that is slowly driving me insane. I hope that someone has some bright ideas as I am close to being divorced over negative WAF.

I have 1 x Hauppauge HVR4K (88x) DVBS2 tuner and 1 x TBS 6985 Quad DVBS2 in my HTPC - Single Seat MePo Install ( 1.7.1)

This is connected to a Sat Dish with Dual LNB and was connected to a 6 Way All Ports Power Pass Splitter and pointing at Optus D1. I've checked and LOF and Switch Freq and all matches AFAIK.

Here is the rub. I cannot for the life of me get the TBS card to detect channels even though the signal seems fine. However the HVR seems to pick things up no problem. Also the STB also works without a prob.

The TBS appears to see signal fine see screen shot #1(TBS-Fail) but detects zero channels. i.e displays 'Nothing Found' even when almost full signal.

After suspecting the Splitter and cables, I ran the connection direct off the dish to Tuner A on the TBS card.. it found 5 channels on one transponder multiple scans found nothing !

Switch the connection to the HVR and ran the same scan... found all channels across all the Transponders on D1

So my question to those satellite boffins out there.... Is this a signal level sensitivity issue ?

I just don't understand how the HVR can be that much different from the TBS ?

Is there some way to pin point where the issue is ?

FYI, the TBS card has been replaced as suspected it was faulty... but getting the same results with the new card.

Thanks in advance.

Cheers.

G/
 

Attachments

  • TBS -Fail.jpg
    TBS -Fail.jpg
    30.3 KB
  • HVR-Success.jpg
    HVR-Success.jpg
    30.1 KB

mm1352000

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    Hello

    First question: have you plugged in the extra power connector on the TBS card?

    Posting log files also wouldn't hurt...

    mm
     

    Gizmozo

    Portal Pro
    April 25, 2013
    50
    1
    Home Country
    New Zealand New Zealand
    Yep has external power.

    Re logs... which logs would be most helpful ?
     

    Gizmozo

    Portal Pro
    April 25, 2013
    50
    1
    Home Country
    New Zealand New Zealand
    Ok, just did a clean install/clean DB etc.. Ran a scan on TBS A - this time it found 33 channels..go figure... but as usual'Nothing Found' on other transponders that should have channels. Clean logs attached.[DOUBLEPOST=1401692552][/DOUBLEPOST]here is a scan of the HVR... finds channels on everything with signal.
     

    Attachments

    • log TBS TA.zip
      23.8 KB
    • log HVR.zip
      42.3 KB
    Last edited:

    mm1352000

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    Hmmm, something a bit funky is happening there.

    You found channels scanning this transponder:
    [2014-06-02 18:28:34,837] [Log ] [32 ] [INFO ] - dvbs: Scan:DVBS:tv: Freq:12407000 ONID:-1 TSID:-1 SID:-1 PMT:0xFFFFFFFF FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet

    [collapse]
    [2014-06-02 18:28:37,875] [Log ] [32 ] [INFO ] - Scan: tuner locked:True signal:91 quality:55
    [2014-06-02 18:28:57,892] [Log ] [32 ] [INFO ] - 0) 0xA9 0xD 0x414 0x131 TCM type:1
    [2014-06-02 18:28:57,895] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ TCM Freq:12407000 ONID:169 TSID:13 SID:1044 PMT:0x131 FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,895] [Log ] [32 ] [INFO ] - 1) 0xA9 0xD 0x422 0x132 RT type:1
    [2014-06-02 18:28:57,895] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ RT Freq:12407000 ONID:169 TSID:13 SID:1058 PMT:0x132 FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,896] [Log ] [32 ] [INFO ] - 2) 0xA9 0xD 0x42C 0x12D SKY Box Office type:1
    [2014-06-02 18:28:57,896] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ SKY Box Office Freq:12407000 ONID:169 TSID:13 SID:1068 PMT:0x12D FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,896] [Log ] [32 ] [INFO ] - 3) 0xA9 0xD 0x42D 0x12E SKY Box Office type:1
    [2014-06-02 18:28:57,896] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ SKY Box Office Freq:12407000 ONID:169 TSID:13 SID:1069 PMT:0x12E FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,897] [Log ] [32 ] [INFO ] - 4) 0xA9 0xD 0x42E 0x12F SKY Box Office type:1
    [2014-06-02 18:28:57,897] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ SKY Box Office Freq:12407000 ONID:169 TSID:13 SID:1070 PMT:0x12F FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,897] [Log ] [32 ] [INFO ] - 5) 0xA9 0xD 0x42F 0x130 SKY Box Office type:1
    [2014-06-02 18:28:57,897] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ SKY Box Office Freq:12407000 ONID:169 TSID:13 SID:1071 PMT:0x130 FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,898] [Log ] [32 ] [INFO ] - 6) 0xA9 0xD 0x433 0x135 Playboy type:1
    [2014-06-02 18:28:57,898] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ Playboy Freq:12407000 ONID:169 TSID:13 SID:1075 PMT:0x135 FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,898] [Log ] [32 ] [INFO ] - 7) 0xA9 0xD 0x443 0x133 Star Plus Hindi type:1
    [2014-06-02 18:28:57,898] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ Star Plus Hindi Freq:12407000 ONID:169 TSID:13 SID:1091 PMT:0x133 FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,899] [Log ] [32 ] [INFO ] - 8) 0xA9 0xD 0x447 0x136 CNBC type:1
    [2014-06-02 18:28:57,899] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ CNBC Freq:12407000 ONID:169 TSID:13 SID:1095 PMT:0x136 FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,899] [Log ] [32 ] [INFO ] - 9) 0xA9 0xD 0x448 0x134 type:0
    [2014-06-02 18:28:57,900] [Log ] [32 ] [INFO ] - Found: DVBS:tv: Unknown 448 Freq:12407000 ONID:169 TSID:13 SID:1096 PMT:0x134 FTA:True LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,900] [Log ] [32 ] [INFO ] - 10) 0xA9 0xD 0x45C 0x137 SKY Sport 6 type:1
    [2014-06-02 18:28:57,900] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:KYNZ SKY Sport 6 Freq:12407000 ONID:169 TSID:13 SID:1116 PMT:0x137 FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,901] [Log ] [32 ] [INFO ] - 11) 0xA9 0xD 0x2335 0x56 TS13 IEPG Data Service type:83
    [2014-06-02 18:28:57,901] [Log ] [32 ] [INFO ] - Found Unknown: SkyNZ TS13 IEPG Data Service type:131 onid:A9 tsid:D sid:2335 pmt:56 hasVideo:0 hasAudio:0
    [2014-06-02 18:28:57,901] [Log ] [32 ] [INFO ] - 12) 0xA9 0xD 0xFFFE 0x1100 type:0
    [2014-06-02 18:28:57,901] [Log ] [32 ] [INFO ] - Found Unknown: type:0 onid:A9 tsid:D sid:FFFE pmt:1100 hasVideo:0 hasAudio:0
    [2014-06-02 18:28:57,901] [Log ] [32 ] [INFO ] - Scan Got 13 from 13 channels[/collapse]

    ...but that 12407V transponder isn't even available in NZ (!!!). Those channels come from 12394H (the previously scanned transponder).

    When "nothing found" is the scan result (as you seem to be getting 9 times out of 10), it often means that TV Server is not receiving the stream from the tuner.

    Was this scan with splitter in or out?
    What brand/model of LNB do you have?
    Was anything connected to and/or using the second output while you were scanning?
    Why are you using 22000 as the LNB switch setting (12750 would be safer)?
    Is any other software running that could be attempting to use any tuners (including the Hauppauge tuners)?
    Running any security software?
    You power off everything before switching cables, right? (Very important!)
    Tried to connect the cable that the HVR is working fine with to one of the TBS tuners?
     

    Gizmozo

    Portal Pro
    April 25, 2013
    50
    1
    Home Country
    New Zealand New Zealand
    Hmmm, something a bit funky is happening there.

    You found channels scanning this transponder:
    [2014-06-02 18:28:34,837] [Log ] [32 ] [INFO ] - dvbs: Scan:DVBS:tv: Freq:12407000 ONID:-1 TSID:-1 SID:-1 PMT:0xFFFFFFFF FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet

    [collapse]
    [2014-06-02 18:28:37,875] [Log ] [32 ] [INFO ] - Scan: tuner locked:True signal:91 quality:55
    [2014-06-02 18:28:57,892] [Log ] [32 ] [INFO ] - 0) 0xA9 0xD 0x414 0x131 TCM type:1
    [2014-06-02 18:28:57,895] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ TCM Freq:12407000 ONID:169 TSID:13 SID:1044 PMT:0x131 FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,895] [Log ] [32 ] [INFO ] - 1) 0xA9 0xD 0x422 0x132 RT type:1
    [2014-06-02 18:28:57,895] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ RT Freq:12407000 ONID:169 TSID:13 SID:1058 PMT:0x132 FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,896] [Log ] [32 ] [INFO ] - 2) 0xA9 0xD 0x42C 0x12D SKY Box Office type:1
    [2014-06-02 18:28:57,896] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ SKY Box Office Freq:12407000 ONID:169 TSID:13 SID:1068 PMT:0x12D FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,896] [Log ] [32 ] [INFO ] - 3) 0xA9 0xD 0x42D 0x12E SKY Box Office type:1
    [2014-06-02 18:28:57,896] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ SKY Box Office Freq:12407000 ONID:169 TSID:13 SID:1069 PMT:0x12E FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,897] [Log ] [32 ] [INFO ] - 4) 0xA9 0xD 0x42E 0x12F SKY Box Office type:1
    [2014-06-02 18:28:57,897] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ SKY Box Office Freq:12407000 ONID:169 TSID:13 SID:1070 PMT:0x12F FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,897] [Log ] [32 ] [INFO ] - 5) 0xA9 0xD 0x42F 0x130 SKY Box Office type:1
    [2014-06-02 18:28:57,897] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ SKY Box Office Freq:12407000 ONID:169 TSID:13 SID:1071 PMT:0x130 FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,898] [Log ] [32 ] [INFO ] - 6) 0xA9 0xD 0x433 0x135 Playboy type:1
    [2014-06-02 18:28:57,898] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ Playboy Freq:12407000 ONID:169 TSID:13 SID:1075 PMT:0x135 FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,898] [Log ] [32 ] [INFO ] - 7) 0xA9 0xD 0x443 0x133 Star Plus Hindi type:1
    [2014-06-02 18:28:57,898] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ Star Plus Hindi Freq:12407000 ONID:169 TSID:13 SID:1091 PMT:0x133 FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,899] [Log ] [32 ] [INFO ] - 8) 0xA9 0xD 0x447 0x136 CNBC type:1
    [2014-06-02 18:28:57,899] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:kyNZ CNBC Freq:12407000 ONID:169 TSID:13 SID:1095 PMT:0x136 FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,899] [Log ] [32 ] [INFO ] - 9) 0xA9 0xD 0x448 0x134 type:0
    [2014-06-02 18:28:57,900] [Log ] [32 ] [INFO ] - Found: DVBS:tv: Unknown 448 Freq:12407000 ONID:169 TSID:13 SID:1096 PMT:0x134 FTA:True LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,900] [Log ] [32 ] [INFO ] - 10) 0xA9 0xD 0x45C 0x137 SKY Sport 6 type:1
    [2014-06-02 18:28:57,900] [Log ] [32 ] [INFO ] - Found: DVBS:tv:confused:KYNZ SKY Sport 6 Freq:12407000 ONID:169 TSID:13 SID:1116 PMT:0x137 FTA:False LCN:10000 SymbolRate:12600 Modulation:ModNotSet Polarisation:LinearH InnerFecRate:Rate5_6 DisEqc:None band:Universal Pilot:NotSet RollOff:NotSet
    [2014-06-02 18:28:57,901] [Log ] [32 ] [INFO ] - 11) 0xA9 0xD 0x2335 0x56 TS13 IEPG Data Service type:83
    [2014-06-02 18:28:57,901] [Log ] [32 ] [INFO ] - Found Unknown: SkyNZ TS13 IEPG Data Service type:131 onid:A9 tsid:D sid:2335 pmt:56 hasVideo:0 hasAudio:0
    [2014-06-02 18:28:57,901] [Log ] [32 ] [INFO ] - 12) 0xA9 0xD 0xFFFE 0x1100 type:0
    [2014-06-02 18:28:57,901] [Log ] [32 ] [INFO ] - Found Unknown: type:0 onid:A9 tsid:D sid:FFFE pmt:1100 hasVideo:0 hasAudio:0
    [2014-06-02 18:28:57,901] [Log ] [32 ] [INFO ] - Scan Got 13 from 13 channels[/collapse]

    ...but that 12407V transponder isn't even available in NZ (!!!). Those channels come from 12394H (the previously scanned transponder).

    When "nothing found" is the scan result (as you seem to be getting 9 times out of 10), it often means that TV Server is not receiving the stream from the tuner.

    Was this scan with splitter in or out?

    >This one I patched it all back to the splitter - everything was powered down when I reconnected it all - taking extra care to make sure the cables are all ok.

    >Sat in then out to 1 -> HVR, 4 -> TBS A/B/C/D 1 -> to Sky STB

    What brand/model of LNB do you have?
    > Sharp something. I had a picture of it but can't locate it... from mem that is how I found the LOF and switch settings.
    Std Sky install.

    Was anything connected to and/or using the second output while you were scanning?

    >Yes, the Sky STB was working fine during the scan.

    Why are you using 22000 as the LNB switch setting (12750 would be safer)?
    >Hmm, That was what it was when I researched it ages ago. I can try 12750

    Is any other software running that could be attempting to use any tuners (including the Hauppauge tuners)?

    > No not a thing. Its a completely clean W7P x64 system with none of the OEM rubbish installed.

    Running any security software?
    >No

    You power off everything before switching cables, right? (Very important!)

    >As above - absolutely.

    Tried to connect the cable that the HVR is working fine with to one of the TBS tuners?

    > Yeah I have tried all combinations.

    >I can try and run it all again just connected to the dish - but from what I have seen it won't make any difference.
     

    Gizmozo

    Portal Pro
    April 25, 2013
    50
    1
    Home Country
    New Zealand New Zealand
    Ok FWIW here is a scan on TBS TA @ 12750 This is still attached to the Splitter.
     

    Attachments

    • log TBS TA @12750.zip
      45 KB

    mm1352000

    Retired Team Member
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    Okay, I'm not sure what is going on there then.
    Have you tried TBSViewer to confirm whether the problem is MP TV Server or not?
     

    Gizmozo

    Portal Pro
    April 25, 2013
    50
    1
    Home Country
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    Yeah I ran up TBSViewer and it appears so see a lot more than MPTV. Weird.
     

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