Scheduled recordings missed, did not wake up

Discussion in 'General Support' started by c 4, June 5, 2017.

  1. c 4

    c 4 Portal Pro

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    Hi everyone,



    today when I woke my htpc, it had not recorded several shows. Mediaportal was opened but not fullscreen (it should have been) and did not react - in windows task manager the status of MedaPortal(32 Bit) was "Inactive" (I believe I installed 64 Bit btw). Please have a look at my logs and tell me why it got stuck (missed scheduled recordings at 3.6. 20:15, 21:58, 22:55 and 4.6. 20:15, 21:45)
     
    Last edited: July 17, 2017
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  3. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

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    Hello

    Thanks for the report.

    There's no 64 bit version of MP.

    It's difficult to be sure, but I suspect that the system failed to suspend properly at 19:32, and that in turn caused the TV Server to fail to resume properly at 20:07.

    If you check the Windows application event log you can see that Windows thought the MP Watchdog hung at 19:32:
    Show Spoiler
    03.06.2017 19:32:13,Windows Error Reporting,(0),Information,"Fehlerbucket , Typ 0 Ereignisname: AppHangB1 Antwort: Nicht verfügbar CAB-Datei-ID: 0 Problemsignatur: P1: WatchDog.exe P2: 1.15.0.0 P3: 576f98e8 P4: ae8b P5: 134217984 P6: P7: P8: P9: P10: Angefügte Dateien: C:\Users\Peter\AppData\Local\Temp\WERC4A5.tmp.appcompat.txt C:\Users\Peter\AppData\Local\Temp\WERCEE7.tmp.WERInternalMetadata.xml C:\Users\Peter\AppData\Local\Temp\WERCF46.tmp.xml C:\Users\Peter\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppHang_WatchDog.exe_63354344e9720b915f723ace34561206224357e_d4a35241_cab_0d59cf73\memory.hdmp C:\Users\Peter\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppHang_WatchDog.exe_63354344e9720b915f723ace34561206224357e_d4a35241_cab_0d59cf73\triagedump.dmp WERGenerationLog.txt Diese Dateien befinden sich möglicherweise hier: C:\Users\Peter\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppHang_WatchDog.exe_63354344e9720b915f723ace34561206224357e_d4a35241_cab_0d59cf73 Analysesymbol: Es wird erneut nach einer Lösung gesucht: 0 Berichts-ID: 1b68628d-4956-11e6-82ac-bc5ff477f912 Berichtstatus: 96 Bucket mit Hash: ",1001,,


    I don't know why Windows thought that, but in my opinion that's the reason for everything you've seen (failed recordings, MP not full screen etc.).
     
  4. c 4

    c 4 Portal Pro

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    Thanks, so the watchdog is always running? Can I just deactivate it and the problem would be solved?
    Is there anything else I could do to get to the source of the problem and fix the bug?

    edit:
    It just happened again, although I deactivated standby and left it running all day long, it did not record. When I checked, contrary to before, MP was still usable, but I could not open the channel, just a textballoon with the channelname popping up for a second, then nothing. Will try adding logs later. I really need this to be fixed.
     
    Last edited: June 6, 2017
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