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<blockquote data-quote="mm1352000" data-source="post: 798044" data-attributes="member: 82144"><p>Hi aunghtain</p><p></p><p>We are unable to guess the cause of such problems without logs so *please* post logs as *required* by our <a href="https://forum.team-mediaportal.com/installation-configuration-support-53/announcement-how-report-bugs-get-support.html" target="_blank">support thread rules</a>. Support threads without logs can be ignored or deleted. In this case use the watchdog with option 3:</p><p></p><p>1. Find the "debug mode" link in the "Team MediaPortal" folder in your start menu.</p><p>2. Start it.</p><p>3. Select "option 3" export all currently present logs.</p><p>4. Click "proceed" - this will trigger the watchdog to create a zip file on your desktop.</p><p>5. Post the zip file here.</p><p></p><p>This should take only a few minutes so there is no excuse, and if you get stuck or don't know how to add an attachment then you can check the watchdog documentation in our wiki --><a href="http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/18_Contribute/2_Testing_and_Bug_Reports/WatchDog" target="_blank">here</a><--.</p><p></p><p>mm</p></blockquote><p></p>
[QUOTE="mm1352000, post: 798044, member: 82144"] Hi aunghtain We are unable to guess the cause of such problems without logs so *please* post logs as *required* by our [URL="https://forum.team-mediaportal.com/installation-configuration-support-53/announcement-how-report-bugs-get-support.html"]support thread rules[/URL]. Support threads without logs can be ignored or deleted. In this case use the watchdog with option 3: 1. Find the "debug mode" link in the "Team MediaPortal" folder in your start menu. 2. Start it. 3. Select "option 3" export all currently present logs. 4. Click "proceed" - this will trigger the watchdog to create a zip file on your desktop. 5. Post the zip file here. This should take only a few minutes so there is no excuse, and if you get stuck or don't know how to add an attachment then you can check the watchdog documentation in our wiki -->[URL="http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/18_Contribute/2_Testing_and_Bug_Reports/WatchDog"]here[/URL]<--. mm [/QUOTE]
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