Support tool not working for me (1 Viewer)

[mzemina]

I downloaded the support tool from the hardware template support forum link today and when I tried to run it nothing was populated in the pull-down menu and when trying to go to the next step it tells me there is information missing - duh. Not able to provide much info in this manner.

Mike

 

[mzemina]

This is a different computer than my HTPC computer. And MP RC3 work good on it (I don't have a video card installed).

Dell OptiPlex GX270
P4-2.6Ghz
512M RAM
XP Pro - Service Pack 2
Video - Integrated Intel 82865G
DirectX - 9.0c - all tests passed with DirectX diag tool

Is there a different version of the support tool? Note there is no version on the initial window or an about pull-down menu so I don't know what version it is.

Any clue why this support tool doesn't seem to work on this computer but MP does?

Mike

 

[wortelsoft]

you need to select a radio button and a category to proceed.
I admit the message text is a litle short.

 

[mzemina]

you need to select a radio button and a category to proceed.
I admit the message text is a litle short.

Thanks for the reply, but it didn't help my problem on this computer! I tried all the radio buttons. BTW- The drop down list is blank.

Mike