Unable to view Prime tv in NZ (1 Viewer)

[Scott1234]

I have been unable to watch the Prime channel here. It's the only channel with this problem. It used to glitch every few seconds, now it is simply a black screen. Recordings won't play back.

I've applied a patch from https://forum.team-mediaportal.com/...eader-development.102693/page-90#post-1035833 but it made no difference to me. Any other suggestions?

Thanks

 

[mm1352000]

Hello Scott

Our problem was with Prime via DVB-T (Freeview HD). It looks to me like you have signal quality problems. Might pay to get your LNB, dish and cabling checked.

mm

 

[Scott1234]

Thanks mm. I'm not sure it is a signal issue, but will check. It only started when I installed mp1.5. Prime worked fine in every other version.

 

[mm1352000]

Keep in mind that Prime moved from 12456H to 12707H in the last 6 months or so. Would have been about the time that 1.5 was released.
Compare the signal quality your tuner reports for various transponders:
12456 H (TV 3 etc.): strength = 76%, quality = 97%
12483 H (TV 1 etc.): strength = 76%, quality = 98%
12707 H (Prime etc.): strength = 72%, quality = 73%

Refer to lyngsat for fuller details about where each channel is.

 

[Scott1234]

Signal strength is 71, quality moves around a lot between 70 and 80. Sometimes drops to 30
I downloaded progdvb from Tevii to see those numbers and noticed that the transponder that carries Prime now also has many encrypted sky channels along with C4 and TV3. All of the free to air channels on that transponder have the same lowish signal strength and suffer data loss. Obviously not a mediaportal problem. I wish I knew why this signal issue has only just started.

 

[mm1352000]

Have you had high winds? If so, the dish could have moved. It only has to move an inch for these sorts of problems to occur.
Is it a Sky dish with an oval shaped LNB? If so, it could be the LNB dying (this is quite common).

Note: you can monitor the signal strength from MediaPortal too. F9 or right click to show the context menu, then select "tuning details".

 

[Scott1234]

Thanks again. No high winds and dish + LNB are 18 months new, not old sky ones. Will keep tweaking and checking the connections etc.

Wondering if it is at all related to my playback of some recorded tv problem, where timeskipping hangs the picture and sound indefinitely.

 

[mm1352000]

In the earlier logs that you posted I could clearly see continuity errors on the server side. If you record such a stream you're bound to have problems playing it back. In other words the source of the problem is with the TV Server; playback issues are just another symptom.