Reply to thread

Message

Hi

How do I investigate what changes and updates occurred at the time the error started? Can these changes be undone and is it common for Windows updates to cause a problem?

I used Malwarebytes and AVG for some time and Mediaportal works with it. I cannot work out how to disable AVG and Malwarebytes. I listed the instructions I read below for them and wrote what option I could not find at the end in UPPER CASE.

Instructions to disable AVG suggest

Right-click the AVG icon in the system tray next to the clock.
Click Temporarily disable AVG protection.

THERE IS NO OPTION TO DISABLE IT THERE.

or

Open the AVG Program.
On the Options menu, click Advanced settings.
Select Temporarily disable AVG protection in the menu on the left side.
Click the Temporarily disable AVG protection button.

THERE IS NO ADVANCED SETTINGS OR OPTION TO DISABLE AVG PROTECTION

I read some instructions how to disable Malware bytes below.

1. Hover your mouse pointer over the "M" icon in the bottom-right corner of the task bar. If you don't see the icon, click on the "Show Hidden Icons" arrow.

2. Right-click on the "M" icon.

3. Un-check "Enable Protection," and then click "Yes" at the prompt to confirm.

THERE IS NO OPTION TO "UN-CHECK "ENABLE PROTECTION"

Regards Richard.

<blockquote data-quote="Richard Hole" data-source="post: 1220666" data-attributes="member: 90064">HiHow do I investigate what changes and updates occurred at the time the error started?&nbsp; Can these changes be undone and is it common for Windows updates to cause a problem? I used Malwarebytes and AVG for some time and Mediaportal works with it.&nbsp; I cannot work out how to disable AVG and Malwarebytes.&nbsp; I listed the instructions I read below for them and wrote what option I could not find at the end in UPPER CASE.Instructions to disable AVG suggest&nbsp;Right-click the AVG icon in the system tray next to the clock.Click Temporarily disable AVG protection.THERE IS NO OPTION TO DISABLE IT THERE.or&nbsp; &nbsp; Open the AVG Program.&nbsp; &nbsp;&nbsp; On the Options menu, click Advanced settings.&nbsp; &nbsp; Select Temporarily disable AVG protection in the menu on the left side.&nbsp; &nbsp; Click the Temporarily disable AVG protection button.THERE IS NO ADVANCED SETTINGS OR OPTION TO DISABLE AVG PROTECTION&nbsp;I read some instructions how to disable Malware bytes below.1. Hover your mouse pointer over the &quot;M&quot; icon in the bottom-right corner of the task bar. If you don't see the icon, click on the &quot;Show Hidden Icons&quot; arrow.&nbsp;2. Right-click on the &quot;M&quot; icon.3. Un-check &quot;Enable Protection,&quot; and then click &quot;Yes&quot; at the prompt to confirm.THERE IS NO OPTION TO&nbsp; &quot;UN-CHECK &quot;ENABLE PROTECTION&quot;Regards Richard.</blockquote>

[QUOTE="Richard Hole, post: 1220666, member: 90064"] Hi How do I investigate what changes and updates occurred at the time the error started? Can these changes be undone and is it common for Windows updates to cause a problem? I used Malwarebytes and AVG for some time and Mediaportal works with it. I cannot work out how to disable AVG and Malwarebytes. I listed the instructions I read below for them and wrote what option I could not find at the end in UPPER CASE. Instructions to disable AVG suggest Right-click the AVG icon in the system tray next to the clock. Click Temporarily disable AVG protection. THERE IS NO OPTION TO DISABLE IT THERE. or Open the AVG Program. On the Options menu, click Advanced settings. Select Temporarily disable AVG protection in the menu on the left side. Click the Temporarily disable AVG protection button. THERE IS NO ADVANCED SETTINGS OR OPTION TO DISABLE AVG PROTECTION I read some instructions how to disable Malware bytes below. 1. Hover your mouse pointer over the "M" icon in the bottom-right corner of the task bar. If you don't see the icon, click on the "Show Hidden Icons" arrow. 2. Right-click on the "M" icon. 3. Un-check "Enable Protection," and then click "Yes" at the prompt to confirm. THERE IS NO OPTION TO "UN-CHECK "ENABLE PROTECTION" Regards Richard. [/QUOTE]