windows 10 upgrade TV tuner issue (2 Viewers)

[Thomas Hanauer]

Well I am new to MP and just upgraded to windows 10. I use an AVC-3610 for a long time now with WMC but win10 no longer supports that app. I have tried to use MP in the past but with little success and I am far from a techie and it seems MP is more for programmers.... well I got this message: The Graph building. Mostly your card is not supported by TvServer. I am lost on this forum and need assistance. My pockets are very shallow so buying another dual device is not in the cards. Please help or direct me or something.

 

[mm1352000]

Hello and welcome Thomas!

I use an AVC-3610...

An Adaptec device, right?
I remember making such a device work in the past, so I'm surprised you're having trouble with it.

Please help or direct me or something.

Okay, please do the following:

1. Open TV Server configuration.
2. Click "open log directory" in the top left corner.
3. Zip all the files you find in that folder.
4. Post/attach the zip file here in this thread.

Regards,
mm

 

[Thomas Hanauer]

one thing I am new to windows 10 and cannot locate TV server configuration

 

[mm1352000]

and cannot locate TV server configuration

Ummm, okay.

Did you install MediaPortal 1 or MediaPortal 2?

 

[Thomas Hanauer]

mediaPortal 2 summer 15

 

[mm1352000]

Well, then it's called MP2 Server SetupTV or something like that. The application where you see the "The Graph building. Mostly your card is not supported by TvServer." message.

 

[Thomas Hanauer]

I see the log folder but it just opens my document file explorer. I am still looking

 

[mm1352000]

Okay, let's try a different tach.

Install the update from here and try to scan again:
https://forum.team-mediaportal.com/threads/mediaportal-2-sr15-update-1-snapshot-2015-07-28.131420/

 

[morpheus_xx]

Small update already:

I'd recommend to install the even newer build: https://forum.team-mediaportal.com/threads/mediaportal-2-sr15-update-1-snapshot-2015-08-01.131488/. It already contains many fixes regarding installation and TV support.

If error is still present, please use the new MP2-LogCollector to zip all log files and post them here.

 

[Thomas Hanauer]

here you go[DOUBLEPOST=1438539971][/DOUBLEPOST]should uninstall and reinstall?
did you see anything in the logs I attached?[DOUBLEPOST=1438540596][/DOUBLEPOST]well I tried that and here are the logs