WTV files freeze MP (1 Viewer)

[ericgeil]

When I try to play a WTV file (recorded from Media Center on a different PC), media portal just freezes indefinitely I have let it sit for about a half hour and it never moves. I can play the WTV files from this PC, by going through WIndows Media Player. I can also play AVI and MPG files through MediaPortal. It's just the WTVs that won't play. The files are a couple Gigabytes, but I'm using a wired gigabit connection,and I can play DVD ISOs that are 4+ GB, so bandwidth shouldnt be an issue. Any ideas on why I can't play the WTVs? Thanks.

Eric

 

[rekenaar]

Hi

Reproduce the problem.
Then terminate MP using Windows Task Manager.
Then collect full logs using Watchdog option 3.
Attach logs here.

If you can also post the mediainfo on the file.

With those two additions I am sure someone will be able to assist.

 

[ericgeil]

Logs attached. I'm not sure exactly what you're looking for as far as media info for the file. Thanks for your help.

Eric

 

[rekenaar]

Can you try to disable thumb creation and test again and report back?
Thumbnails - MediaPortal Wiki

 

[ericgeil]

Same result after disabling thumbnail creation.

 

[rekenaar]

can you please post new logs with thumb creation disabled and where you reproduced the problem?

 

[Sebastiii]

Hi,

I know that laf splitter handle that WTV, i will try on my side how is working
Thanks for log

 

[ericgeil]

Log attached - thumb creation off.

 

[Paranoid Delusion]

Hi Eric

Did you try to play something as mediaportal log is empty

 

[mm1352000]

Hi Eric

I guess you tried to play an episode of Burn Notice. It looks to me like MediaInfo is having trouble figuring out what format the video/audio are:

2011-12-10 21:46:57.821793 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: DLL Version : MediaInfoLib - v0.7.36BETA

2011-12-10 21:46:57.882796 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: Inspecting media : \\Eric01\tv\Burn Notice_WRBU_2011_12_07_20_00_02.wtv

2011-12-10 21:46:57.892797 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: Parse speed : 0.3

2011-12-10 21:46:57.901798 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: FrameRate : 0

2011-12-10 21:46:57.908798 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: Width : 0

2011-12-10 21:46:57.918799 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: Height : 0

2011-12-10 21:46:57.926799 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: AspectRatio : widescreen

2011-12-10 21:46:57.934799 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: VideoCodec : [ ".png" ]

2011-12-10 21:46:57.941800 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: Scan type :

2011-12-10 21:46:57.948800 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: IsInterlaced : False

2011-12-10 21:46:57.954801 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: VideoResolution : SD

2011-12-10 21:46:57.961801 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: VideoDuration : 0

2011-12-10 21:46:57.968801 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: AudioRate : 0

2011-12-10 21:46:57.974802 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: AudioChannels : 0 [ "0.png" ]

2011-12-10 21:46:57.981802 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: AudioCodec : [ ".png" ]

2011-12-10 21:46:57.988803 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: HasAudio : False

2011-12-10 21:46:57.994803 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: HasVideo : False

2011-12-10 21:46:58.001803 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: HasSubtitles : False

2011-12-10 21:46:58.008804 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: NumSubtitles : 0

2011-12-10 22:01:38.188147 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: DLL Version : MediaInfoLib - v0.7.36BETA

2011-12-10 22:01:38.195147 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: Inspecting media : \\Eric01\tv\Burn Notice_WRBU_2011_12_07_20_00_02.wtv

2011-12-10 22:01:38.202148 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: Parse speed : 0.3

2011-12-10 22:01:38.209148 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: FrameRate : 0

2011-12-10 22:01:38.216149 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: Width : 0

2011-12-10 22:01:38.223149 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: Height : 0

2011-12-10 22:01:38.229149 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: AspectRatio : widescreen

2011-12-10 22:01:38.237150 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: VideoCodec : [ ".png" ]

2011-12-10 22:01:38.244150 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: Scan type :

2011-12-10 22:01:38.252151 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: IsInterlaced : False

2011-12-10 22:01:38.261151 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: VideoResolution : SD

2011-12-10 22:01:38.270152 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: VideoDuration : 0

2011-12-10 22:01:38.278152 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: AudioRate : 0

2011-12-10 22:01:38.285153 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: AudioChannels : 0 [ "0.png" ]

2011-12-10 22:01:38.292153 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: AudioCodec : [ ".png" ]

2011-12-10 22:01:38.299153 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: HasAudio : False

2011-12-10 22:01:38.307154 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: HasVideo : False

2011-12-10 22:01:38.314154 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: HasSubtitles : False

2011-12-10 22:01:38.321155 [Info.][MPMain(1)]: MediaInfoWrapper.MediaInfoWrapper: NumSubtitles : 0

Is it possible that these WTV files that you're having issues with are encrypted/protected?
Either way, you could try updating the MediaInfo DLL.

1. Close MP.
2. Download the MediaInfo.dll from -->here<-- (the 32 bit DLL version) into your MediaPortal install folder (default is c:\Program Files (x86)\Team MediaPortal\MediaPortal), replacing the existing one.
3. Start MP and try to play the file again.

If step 3 fails I would be suspecting that the WTV file is protected. I have almost 0 experience with WTV files but perhaps there is a tool out there that can tell you whether a WTV file is protected or not. Either way please provide new logs.

mm