Asterisk CallerID plugin continues (4 Viewers)

[charli181]

I have checked out the logs you provided and can see the connection succesful and then 2 minutes later it fails and trys to reconnect. If you can turn MediaPortal logging level to Debug (via MediaPortal Configurtion), we maybe able to see the exception which is causing this failure.

In the other thread (https://forum.team-mediaportal.com/...erisk2mediaportal-plugin-94172/#post720729) I have now posted a trouble shooting guide on the API connection itself and how to complete testing from a command prompt.

May I suggest also to disable the mailbox check and just trying an inbound call to your sip to see if you get notification. My asterisk and PIAF is a later version than yours and it maybe the mailbox check command that is causing the issue. The troubleshooting guide may show this discrepancy. If you can, compelte the troubleshooting guide and post your results from it so I can see what is going on...

 

[sircolin]

Thanks for the extra document !

If you can turn MediaPortal logging level to Debug (via MediaPortal Configurtion), we maybe able to see the exception which is causing this failure.

That log was already !!

May I suggest also to disable the mailbox check and just trying an inbound call to your sip to see if you get notification

Yes i had already tried that no change, and also changed my voicemail string to 1001@device

However .... look here

Asterisk Call Manager/1.0
Action: Login
Username: MediaPortal
Secret: 0mediaportal010
ActionID: 1

Response: Success
ActionID: 1
Message: Authentication accepted

Event: Registry
Privilege: system,all
ChannelDriver: SIP
Domain: sip.ukddi.com
Status: Registered

are we asking for the wrong thing here ?

does this help any ??

Col

 

[charli181]

Asterisk Call Manager/1.0
Action: Login
Username: MediaPortal
Secret: 0mediaportal010
ActionID: 1

Response: Success
ActionID: 1
Message: Authentication accepted

Event: Registry
Privilege: system,all
ChannelDriver: SIP
Domain: sip.ukddi.com
Status: Registered

From this I can see you log on correctly - great.
The Event: Rigistry looks like you sip trunk has successfully registered to sip.ukddi.com

What would be good is to try the mailbox check command after logging in and see in you get a response back.
Action: MailboxCount
Mailbox: 1001@default

reponse back should eb something like this

Message: Mailbox Message Count
Mailbox: 6001@default
UrgMessages: 0
NewMessages: 0
OldMessages: 0
If you get nothing back or an error, then it looks like this command is wrong and I will have to change it for backwards compatability. Your version of the API is an earlier version as well i have noticed. there is another command for mailbox checking
Action: MailboxStatus
Mailbox: 1001@default

see if that one works...
let me know how it goes

 

[sircolin]

Ok this is all new to me - you will notice i try both @default & @device

Mailbox: 1001@device

Response: Error
Message: Missing action in request

Event: Registry
Privilege: system,all
ChannelDriver: SIP
Domain: sipgate.co.uk
Status: Registered

Event: Registry
Privilege: system,all
ChannelDriver: SIP
Domain: sip.ukddi.com
Status: Registered

Mailbox: 1001@default

Response: Error
Message: Missing action in request

Looks like im getting a a free lesson here - asterisk manager 101

Col

 

[charli181]

you are missing the Action Line in the request. It should be

Action: MailboxCount
Mailbox: 1001@default

or try

Action: MailboxStatus
Mailbox: 1001@default

 

[sircolin]

Sorry to be a pain in the as* just to confirm these commands i need to run

telnet xxx
Action: Login
Username: MediaPortal
Secret: 0mediaportal010
ActionID: 1
Action: MailboxCount
Mailbox: 1001@default

and then

telnet xxx
Action: Login
Username: MediaPortal
Secret: 0mediaportal010
ActionID: 1
Action: MailboxStatus
Mailbox: 1001@default

in the above order is that right ?

ok got it

Asterisk Call Manager/1.0
Action: Login
Username: MediaPortal
Secret: 0mediaportal010
ActionID: 1

Response: Success
ActionID: 1
Message: Authentication accepted

Action: MailboxStatus
Mailbox: 1001@device

Response: Success
Message: Mailbox Status
Mailbox: 1001@device
Waiting: 1

the double enter was confusing me

 

[charli181]

I am about to Private Message you with a debug version with a bit more logging

 

[sircolin]

should be in your mail Sean.

col

 

[charli181]

got the logs for the debug version I sent you. I can see where the error lies now. I will see what I can do to fix it and post back.... Seems to be an error when I am trying to retrieve the amount of emails for urgent and new voicemails...

thanks for your perseverence hear -much appreciated.

Sean

 

[sircolin]

Not at all Sean it's me who should be in your debt ;-)

If there's anything you need from me to help you with this just let me know !

I'm gonna hit the sack now it's almost 3am here i'l check back tomorrow

thanks again Sean for your time.

Kind Regards

Col