Can't start Conf crash at "remote section" (1 Viewer)

[mm1352000]

Hi

Did you install with administrator privileges?
It looks like MP is using an alternate configuration file for some reason:

2011-05-16 23:22:16.635086 [Info.][MPMain(1)]: Using alternate configuration file: C:\Users\DigitalLF\AppData\Local\Temp\MPTemp\MediaPortalTemp.xml

That makes me think that the install is messed up. If I were you I would completely uninstall MP and delete all MediaPortal/TV Server configuration files in C:\ProgramData or C:\Users, and then reinstall the version that you want to use.

 

[TheWho]

mm1352000 i did not see that. i only got one account on my computer and i have UAC disabled.... i have made a complete uninstall and removed everything _BUT_ not the stuff in my temp folder.... will give this a try now....

did not help... i complete removed everything with the uninstaller and then cleared the temp then reinstalled and cleared temp and that did not help stops at the same place...

its at the installation something goes wrong... it does not install everything.... should i reactivate UAC and give it a try???????

 

[TheWho]

i have now tried to install with help of just the DeplayTool "package-mediaportal.exe" and that did not help and then i tested with UAC enabled and that did not help....


the thing is about logs... i try to make them but if the mediaportal.xml is missing like in my case the debug software can't do all it steps it stops when it waits for Configuration.exe to start and it crashes at Remote section....

 

[mm1352000]

So you installed with righ-click + run as administrator?

 

[TheWho]

yes i did.

 

[mm1352000]

If installation is failing then there should be an installer log in your log folder that will tell us what is going wrong. Are you able to find and post that? It should be in C:\ProgramData\Team MediaPortal\MediaPortal\

 

[TheWho]

well the problem is that it does complete but under the installation it never runs "package-mediaportal.exe" but the installer tells me the installation is complete. but it is clearly not installed 100%... mediaportal.xml is missing for one...

 

[mm1352000]

Okay, so the installer tells you it is complete, but the log might still have extra information. I have to go to bed, but please post the log if you can find it.

 

[TheWho]

install_1.1.6.0_2011-05-21_17-11-53.log tells me nothing really.....

[         INFO]   MediaPortal installation
[         INFO]   Logging started: 21.05.2011 17:11:20
[         INFO]   installer version: 1.1.6.0
[         INFO]   ============================================================================================
[    DEBUG    ]   FUNCTION .onInit
[    DEBUG    ]   commandline parameters: 
[         INFO]   .: Operating System Check :.
[         INFO]   GetServicePack-Macro:: major: 1
[         INFO]   GetServicePack-Macro:: minor: 0
[         INFO]   GetVersion-Plugin::WindowsName: 
[         INFO]   OSTest::IsWin7
[         INFO]   ============================
[         INFO]   .: Administration Rights Check :.
[         INFO]   ============================
[         INFO]   .: Microsoft Visual C++ Redistributable Check :.
[         INFO]   ============================
[         INFO]   .: Microsoft .Net Framework Check :.
[         INFO]   .Net 3.5 installed? 1
[         INFO]   .Net 3.5 ServicePack: 1
[         INFO]   ============================
[         INFO]   MediaPortal installation dir found: C:\Program Files (x86)\Team MediaPortal\MediaPortal
[         INFO]   Prepare installation...
[ERROR     !!!]   Loading MediaPortalDirectories from MyDocs failed. ('C:\Users\TheWho\Documents\Team MediaPortal\MediaPortalDirs.xml')
[         INFO]   Trying to load from installation directory now.
[         INFO]   Loaded MediaPortalDirectories from InstallDir successfully. ('C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortalDirs.xml')
[         INFO]   Installer will use the following directories:
[         INFO]             Base:  C:\Program Files (x86)\Team MediaPortal\MediaPortal
[         INFO]             Config:  C:\ProgramData\Team MediaPortal\MediaPortal
[         INFO]             Plugins: C:\Program Files (x86)\Team MediaPortal\MediaPortal\Plugins
[         INFO]             Log: C:\ProgramData\Team MediaPortal\MediaPortal\Log
[         INFO]             Skin: C:\ProgramData\Team MediaPortal\MediaPortal\Skin
[         INFO]             Language: C:\ProgramData\Team MediaPortal\MediaPortal\Language
[         INFO]             Database: C:\ProgramData\Team MediaPortal\MediaPortal\Database
[         INFO]             Thumbs: C:\ProgramData\Team MediaPortal\MediaPortal\Thumbs
[         INFO]             Cache: C:\ProgramData\Team MediaPortal\MediaPortal\Cache
[         INFO]   Terminating processes...
[         INFO]   KillProcess: MediaPortal.exe
[         INFO]   KillProcess: MediaPortal.exe is not running.
[         INFO]   KillProcess: configuration.exe
[         INFO]   KillProcess: configuration.exe is not running.
[         INFO]   KillProcess: MpeInstaller.exe
[         INFO]   KillProcess: MpeInstaller.exe is not running.
[         INFO]   KillProcess: MpeMaker.exe
[         INFO]   KillProcess: MpeMaker.exe is not running.
[         INFO]   KillProcess: WatchDog.exe
[         INFO]   KillProcess: WatchDog.exe is not running.
[         INFO]   KillProcess: MusicShareWatcher.exe
[         INFO]   KillProcess: MusicShareWatcher.exe is not running.
[         INFO]   KillProcess: MPTray.exe
[         INFO]   KillProcess: MPTray.exe is not running.
[         INFO]   KillProcess: mtn.exe
[         INFO]   KillProcess: mtn.exe is not running.
[         INFO]   Deleting SkinCache...
[    DEBUG    ]   SecPrepare: DeployMode = 0 | UpdateMode = 0
[         INFO]   Uninstalling old version ...
[    DEBUG    ]   MACRO::BackupInstallDirectory
[         INFO]   Installing MediaPortal core files...
[         INFO]   Installing MPC-HC audio/video decoders...
[         INFO]   set merit for MPA
[         INFO]   set merit for MPV
[         INFO]   Installing Powerscheduler client plugin...
[         INFO]   MediaPortal Extension Installer...
[         INFO]   Doing post installation stuff...
[    DEBUG    ]   MACRO SectionList FinishSection
[         INFO]   Removing obsolete (External/Mini/Cybr)Display files
[         INFO]   Removing obsolete BASS 2.3 files
[         INFO]   Removing obsolete startmenu shortcuts
[         INFO]   Setting AccessRights to ProgramData dir and reg keys
[         INFO]   Starting Configuration.exe --DeployMode...
[    DEBUG    ]   FUNCTION .onInstSuccess
[         INFO]   ============================================================================================
[         INFO]   Logging stopped: 21.05.2011 17:11:53
[         INFO]   installer version: 1.1.6.0
[         INFO]   MediaPortal installation

mm1352000 sleep well thank you for trying to help me =)

at least i got configure to crash with this

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:	AppHangB1
  Application Name:	Configuration.exe
  Application Version:	1.1.7.0
  Application Timestamp:	4dac987a
  Hang Signature:	a2dd
  Hang Type:	256
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	1053
  Additional Hang Signature 1:	a2dd41b2ab072180f6694eb64802780f
  Additional Hang Signature 2:	3deb
  Additional Hang Signature 3:	3debc03bc7edb7071c255838eaedd716
  Additional Hang Signature 4:	a2dd
  Additional Hang Signature 5:	a2dd41b2ab072180f6694eb64802780f
  Additional Hang Signature 6:	3deb
  Additional Hang Signature 7:	3debc03bc7edb7071c255838eaedd716

does this help?

i just tested to run the installer but select just download it tells me to download wmp11 for xp x64 and im on win7 x64 and i got wmp12

 

[TheWho]

still nothing.... anyone got a clue ????