Failed to load XML (1 Viewer)

[clobber]

I've been having a few issues with TV series in the past week. The main problem is it does not appear to be retrieving all banners etc. I found the following in the logs. Can anyone shed some light?

00000004 - 2/4/2009 7:08:01 PM - *************** Retrieving Metadata for new Series ***************
00000004 - 2/4/2009 7:08:01 PM - Retrieving metadata of 2 Series
00000004 - 2/4/2009 7:08:04 PM - Failed to load XML: There are multiple root elements. Line 9019, position 9.
00000004 - 2/4/2009 7:08:04 PM - Decompression returned null or not the requested entry
00000004 - 2/4/2009 7:08:05 PM - Metadata retrieved for "Charlie Brown"
00000004 - 2/4/2009 7:08:05 PM - Aired order option chosen for series "Charlie Brown"
00000004 - 2/4/2009 7:08:05 PM - *************** Get Episodes ***************
00000004 - 2/4/2009 7:08:07 PM - Failed to load XML: There are multiple root elements. Line 9019, position 9.
00000004 - 2/4/2009 7:08:07 PM - Decompression returned null or not the requested entry

 

[ltfearme]

For those series, you can see that the online database is returning BAD XML. This needs to be fixed online, usually what fixes it is save the series info again by clicking the save button for the particular series at thetvdb.com.

Clicking save, regenerate the XML online...if you wait about 15mins+ and run an import again you might find that it fixes the issue. If not you need to report it in the there forums.