HD Channels of RTL Channel Group not working anymore

Discussion in 'Television (MyTV frontend and TV-Server)' started by nanuk, January 7, 2019.

  1. nanuk

    nanuk Portal Member

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    Hi MediaPortal Support Team,
    I've a problem that really drives me crazy because I've no explanation for this phenomenon.
    Since a few days MediaPortal TVService isn't able to playpack HD Channels of the "RTL Group" anymore, this always worked as designed in the past!

    Here is my Hard- and Software Configuration (I don't think that really matters to solve the prob but anyway... ;-) )
    - DVB-S2 Card from DigitalDevices
    - Sky V14 Card with HD+ Package enabled working in an AlphaCrypt Light 2.2 module
    - MediaPortal/TVServer 1.20 with Win10 as OS

    Description of the Problem:
    ALL channels work Free TV Channels as well as Sky Channels and other HD+ Channels except for HD+ Channels fo the RTL Channel Group
    These are the transponders that won't work (ASTRA 19.2):
    1. DVB-S2, Frequenz 10832 MHz, Polarisation H, Symbolrate 22000, FEC 2/3 -> n-tv HD, RTL HD, RTL II HD, VOX HD
    2. DVB-S2, Frequenz 11082 MHz, Polarisation H, Symbolrate 22000, FEC 3/4 -> NITRO HD, SUPER RTL HD

    As already mentioned... other HD+ Channels (e.g. Sat.1 HD, Pro7 HD, SIXX HD...) are working without any problems.

    Using the V14 Sky Card in the original Sky Receiver everything is working without any problems as well -> RTL HD & Co are working!!!
    I've already tried to delete the channels and did a fresh scan but without any success -> problem still exists :-(



    I've found out that when I'm using the MediaPortal - TV Server Configuration Tool -> Manual Control, select one of the problematic channels and start timeshifting
    only ONE file is being created within the timeshift folder. This file is named "live3-0.ts.tsbuffer".
    Selecting another channel, one that has no problems (e.g. Pro7 HD) TWO files are being created -> "live3-0.ts.tsbuffer" AND "live3-0.ts.tsbuffer1.ts".
    The second file seem to contain the stream and is growing continously.

    But what is really strange... I didn't get any error message or something like that when starting one of the problematic channels.
    Normally you get a message like "No Video/Audio detected" if a channel could not be descrambled.
    Both bars (Signal Input and Signal Level) are getting green and the "TS packets processed" counter counts and counts -> (Discontinues: 0).

    A few weeks ago all channels worked without any problem and I don't anderstand what has changed :-/
    I even tried restoring an earlier image of my server but the result was still the same, so I don't think this is a software problem of my maschine.

    I would be very thankful if anyone could help me solving this boring problem!
    Maybe any other guy had the same problem and already found a solution?!?

    Thanx & Greetz
     
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  3. Owlsroost
    • Team MediaPortal

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    Show System Specs
  4. nanuk

    nanuk Portal Member

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    Here are the requested logs...

    what I've done...

    started tvservice (to get clean logs)
    started timeshifting RTL HD (a channel that isn't working) for about 15 seconds
    stopped timeshifting
    started timeshifting PRO 7 HD (a channel that works) for about 15 seconds
    stopped timeshifting

    packed all logs from log folder to a zip file ;-)
     

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  5. nanuk

    nanuk Portal Member

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    @Owlsroost
    did you find time to look into the logs?
    Any idea what's wrong with the channels?
     
  6. Owlsroost
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    Yes - it tunes the RTL HD channel OK, but it looks like TsWriter (which writes the data to disk) doesn't get any video/audio packets for RTL HD (but does detect 'continuity errors') - excerpt from from TsWriter.log:

    Code (Text):
    1. [2019-01-07 18:13:24,707] [8603610] [1f6c] - pmtgrabber: got pmt 60 sid:ef10
    2. [2019-01-07 18:13:24,707] [8603610] [1f6c] - pmtgrabber: PMT pids changed from:
    3. [2019-01-07 18:13:24,707] [8603610] [1f6c] -  pcr      pid:    0
    4. [2019-01-07 18:13:24,707] [8603610] [1f6c] -  pmt      pid:    0
    5. [2019-01-07 18:13:24,707] [8603610] [1f6c] - pmtgrabber: PMT pids changed to:
    6. [2019-01-07 18:13:24,707] [8603610] [1f6c] -  pcr      pid:   ff
    7. [2019-01-07 18:13:24,707] [8603610] [1f6c] -  pmt      pid:   60
    8. [2019-01-07 18:13:24,707] [8603610] [1f6c] -  video    pid:   ff type: H264
    9. [2019-01-07 18:13:24,707] [8603610] [1f6c] -  audio    pid:  103 language: UNK type: AC3
    10. [2019-01-07 18:13:24,707] [8603610] [1f6c] -  Subtitle pid:   30 language: deu type: DVB subtitle 2
    11. [2019-01-07 18:13:24,707] [8603610] [1f6c] - pmtgrabber: got new pmt version:5 ffffffff, service_id:ef10
    12. [2019-01-07 18:13:24,707] [8603610] [1f6c] - pmtgrabber: do callback pid 60
    13. [2019-01-07 18:13:24,741] [8603610] [1f6c] - cagrabber: got ca version:13 -1
    14. [2019-01-07 18:13:24,741] [8603610] [1f6c] - cagrabber: do callback
    15. [2019-01-07 18:13:24,763] [8603610] [2584] - analyzer: set video pid:ff
    16. [2019-01-07 18:13:24,763] [8603610] [2584] - analyzer: reset
    17. [2019-01-07 18:13:24,765] [8603610] [2584] - analyzer: set audio pid:103
    18. [2019-01-07 18:13:24,765] [8603610] [2584] - analyzer: reset
    19. [2019-01-07 18:13:24,885] [8603610] [2584] - Recorder: TIMESHIFT SetVideoAudioObserver observer ok
    20. [2019-01-07 18:13:24,886] [8603610] [2584] - Recorder: TIMESHIFT set filename:D:\Streaming\timeshiftbuffer\live4-0.ts.tsbuffer
    21. [2019-01-07 18:13:24,886] [8603610] [2584] - CDiskRecorder::SetChannelType() - Channel type is 0
    22. [2019-01-07 18:13:24,886] [8603610] [2584] - CDiskRecorder::SetChannelType() - Channel type is 0
    23. [2019-01-07 18:13:24,887] [8603610] [2584] - Recorder: TIMESHIFT paused=yes
    24. [2019-01-07 18:13:24,887] [8603610] [2584] - Recorder: TIMESHIFT Received from TvService: pmt pid:0x60 serviceId: 0xef10 pmtlength:646
    25. [2019-01-07 18:13:24,887] [8603610] [2584] - Recorder: TIMESHIFT Old pids cleared
    26. [2019-01-07 18:13:24,887] [8603610] [2584] - Recorder: TIMESHIFT got pmt - tableid: 0x2 section_length: 643 sid: 0xef10
    27. [2019-01-07 18:13:24,887] [8603610] [2584] - Recorder: TIMESHIFT PMT parsed  - Pid 0x60 ServiceId 0xef10 stream count: 7
    28. [2019-01-07 18:13:24,887] [8603610] [2584] - Recorder: TIMESHIFT pcr pid:0xff
    29. [2019-01-07 18:13:24,887] [8603610] [2584] - Recorder: TIMESHIFT SetPcrPid clear old PIDs
    30. [2019-01-07 18:13:24,887] [8603610] [2584] - Recorder: TIMESHIFT add video stream pid: 0xff fake pid: 0x30 stream type: 0x1b logical type: 0x1b descriptor length: 6
    31. [2019-01-07 18:13:24,887] [8603610] [2584] - Recorder: TIMESHIFT add audio stream pid: 0x103 fake pid: 0x40 stream type: 0x6 logical type: 0x81 descriptor length: 12
    32. [2019-01-07 18:13:24,887] [8603610] [2584] - Recorder: TIMESHIFT add teletext stream pid: 0x20 fake pid: 0x60 stream type: 0x6 logical type: 0x56 descriptor length: 10
    33. [2019-01-07 18:13:24,887] [8603610] [2584] - Recorder: TIMESHIFT stream rejected - pid: 0x105 stream type: 0x5 logical type: 0x5 descriptor length: 5
    34. [2019-01-07 18:13:24,887] [8603610] [2584] - Recorder: TIMESHIFT add subtitle stream pid: 0x30 fake pid: 0x50 stream type: 0x6 logical type: 0x6 descriptor length: 10
    35. [2019-01-07 18:13:24,887] [8603610] [2584] - Recorder: TIMESHIFT stream rejected - pid: 0x106 stream type: 0xb logical type: 0xb descriptor length: 14
    36. [2019-01-07 18:13:24,887] [8603610] [2584] - Recorder: TIMESHIFT stream rejected - pid: 0x107 stream type: 0xc logical type: 0xc descriptor length: 3
    37. [2019-01-07 18:13:24,887] [8603610] [2584] - Recorder: TIMESHIFT paused=no
    38. [2019-01-07 18:13:24,888] [8603610] [2584] - FileWriter: SetChunkReserve(), chunkReserveSize: 0, maxFileSize: 256000000, m_bChunkReserve: 0
    39. [2019-01-07 18:13:24,888] [8603610] [2584] - MultiFileWriter: OpenFile() succeeded, filename: D:\Streaming\timeshiftbuffer\live4-0.ts.tsbuffer
    40. [2019-01-07 18:13:24,888] [8603610] [2584] - Recorder: TIMESHIFT Start 'D:\Streaming\timeshiftbuffer\live4-0.ts.tsbuffer'
    41. [2019-01-07 18:13:24,888] [8603610] [31a8] - MultiFileWriter::ThreadProc() started
    42. [2019-01-07 18:13:25,485] [8603610] [1f6c] - Recorder: TIMESHIFT start of video detected
    43. [2019-01-07 18:13:25,587] [8603610] [1f6c] - Recorder: TIMESHIFT start of audio detected
    44. [2019-01-07 18:13:29,120] [8603610] [1f6c] - Recorder:Pid ff Continuity error... 2 ( prev 0 ) - bad signal?
    45. [2019-01-07 18:13:49,791] [8603610] [1f6c] - Recorder:Pid ff Continuity error... 2 ( prev 0 ) - bad signal?
    46. [2019-01-07 18:13:51,221] [8603610] [1f6c] - Recorder:Pid ff Continuity error... b ( prev 9 ) - bad signal?
    47. [2019-01-07 18:13:55,976] [8603610] [1f6c] - Recorder:Pid ff Continuity error... f ( prev d ) - bad signal?
    48. [2019-01-07 18:13:57,348] [8603610] [1f6c] - Recorder:Pid ff Continuity error... 8 ( prev 6 ) - bad signal?
    49. [2019-01-07 18:14:15,665] [8603610] [1f6c] - Recorder:Pid ff Continuity error... d ( prev b ) - bad signal?
    50. [2019-01-07 18:14:19,277] [8603610] [1f6c] - Recorder:Pid ff Continuity error... 6 ( prev 4 ) - bad signal?
    51. [2019-01-07 18:14:19,804] [8603610] [1f6c] - Recorder:Pid ff Continuity error... 6 ( prev 4 ) - bad signal?
    52. [2019-01-07 18:14:29,258] [8603610] [1f6c] - Recorder:Pid ff Continuity error... 8 ( prev 6 ) - bad signal?
    53. [2019-01-07 18:14:35,501] [8603610] [1f6c] - Recorder:Pid ff Continuity error... f ( prev d ) - bad signal?
    54. [2019-01-07 18:14:37,730] [8603610] [1f6c] - Recorder:Pid ff Continuity error... d ( prev b ) - bad signal?
    55. [2019-01-07 18:14:48,842] [8603610] [1f6c] - Recorder:Pid ff Continuity error... 1 ( prev f ) - bad signal?
    56. [2019-01-07 18:14:52,296] [8603610] [1f6c] - Recorder:Pid ff Continuity error... b ( prev 9 ) - bad signal?
    57. [2019-01-07 18:14:54,307] [8603610] [1f6c] - Recorder:Pid ff Continuity error... 9 ( prev 7 ) - bad signal?
    58. [2019-01-07 18:15:03,427] [8603610] [3158] - Recorder: TIMESHIFT Stop 'D:\Streaming\timeshiftbuffer\live4-0.ts.tsbuffer'
    59. [2019-01-07 18:15:03,428] [8603610] [31a8] - MultiFileWriter::ThreadProc() finished
    60. [2019-01-07 18:15:03,428] [8603610] [3158] - MultiFileWriter: CloseFile() succeeded, filename: D:\Streaming\timeshiftbuffer\live4-0.ts.tsbuffer, Max buffers used: 0
    61. [2019-01-07 18:15:03,428] [8603610] [3158] - Recorder: TIMESHIFT Reset
    62. [2019-01-07 18:15:03,428] [8603610] [3158] - CDiskRecorder::Reset() - Reset write buffer throttle
    63. [2019-01-07 18:15:03,442] [8603610] [3158] - debug: DeleteChannel()
    64.  

    ...but when Pro7 HD is tuned it works as it should:

    Code (Text):
    1. [2019-01-07 18:15:34,295] [8603610] [271c] - pmtgrabber: got pmt 61 sid:ef75
    2. [2019-01-07 18:15:34,295] [8603610] [271c] - pmtgrabber: PMT pids changed from:
    3. [2019-01-07 18:15:34,295] [8603610] [271c] -  pcr      pid:    0
    4. [2019-01-07 18:15:34,295] [8603610] [271c] -  pmt      pid:    0
    5. [2019-01-07 18:15:34,295] [8603610] [271c] - pmtgrabber: PMT pids changed to:
    6. [2019-01-07 18:15:34,295] [8603610] [271c] -  pcr      pid:  1ff
    7. [2019-01-07 18:15:34,295] [8603610] [271c] -  pmt      pid:   61
    8. [2019-01-07 18:15:34,295] [8603610] [271c] -  video    pid:  1ff type: H264
    9. [2019-01-07 18:15:34,295] [8603610] [271c] -  audio    pid:  203 language: deu type: AC3
    10. [2019-01-07 18:15:34,295] [8603610] [271c] - pmtgrabber: got new pmt version:2 ffffffff, service_id:ef75
    11. [2019-01-07 18:15:34,295] [8603610] [271c] - pmtgrabber: do callback pid 61
    12. [2019-01-07 18:15:34,342] [8603610] [9f8] - analyzer: set video pid:1ff
    13. [2019-01-07 18:15:34,342] [8603610] [9f8] - analyzer: reset
    14. [2019-01-07 18:15:34,343] [8603610] [9f8] - analyzer: set audio pid:203
    15. [2019-01-07 18:15:34,343] [8603610] [9f8] - analyzer: reset
    16. [2019-01-07 18:15:34,428] [8603610] [9f8] - Recorder: TIMESHIFT SetVideoAudioObserver observer ok
    17. [2019-01-07 18:15:34,428] [8603610] [9f8] - Recorder: TIMESHIFT set filename:D:\Streaming\timeshiftbuffer\live4-0.ts.tsbuffer
    18. [2019-01-07 18:15:34,428] [8603610] [9f8] - CDiskRecorder::SetChannelType() - Channel type is 0
    19. [2019-01-07 18:15:34,428] [8603610] [9f8] - CDiskRecorder::SetChannelType() - Channel type is 0
    20. [2019-01-07 18:15:34,429] [8603610] [9f8] - Recorder: TIMESHIFT paused=yes
    21. [2019-01-07 18:15:34,429] [8603610] [9f8] - Recorder: TIMESHIFT Received from TvService: pmt pid:0x61 serviceId: 0xef75 pmtlength:610
    22. [2019-01-07 18:15:34,429] [8603610] [9f8] - Recorder: TIMESHIFT Old pids cleared
    23. [2019-01-07 18:15:34,429] [8603610] [9f8] - Recorder: TIMESHIFT got pmt - tableid: 0x2 section_length: 607 sid: 0xef75
    24. [2019-01-07 18:15:34,429] [8603610] [9f8] - Recorder: TIMESHIFT PMT parsed  - Pid 0x61 ServiceId 0xef75 stream count: 4
    25. [2019-01-07 18:15:34,429] [8603610] [9f8] - Recorder: TIMESHIFT pcr pid:0x1ff
    26. [2019-01-07 18:15:34,429] [8603610] [9f8] - Recorder: TIMESHIFT SetPcrPid clear old PIDs
    27. [2019-01-07 18:15:34,429] [8603610] [9f8] - Recorder: TIMESHIFT add teletext stream pid: 0x21 fake pid: 0x61 stream type: 0x6 logical type: 0x56 descriptor length: 15
    28. [2019-01-07 18:15:34,429] [8603610] [9f8] - Recorder: TIMESHIFT add video stream pid: 0x1ff fake pid: 0x30 stream type: 0x1b logical type: 0x1b descriptor length: 3
    29. [2019-01-07 18:15:34,429] [8603610] [9f8] - Recorder: TIMESHIFT add audio stream pid: 0x203 fake pid: 0x40 stream type: 0x6 logical type: 0x81 descriptor length: 16
    30. [2019-01-07 18:15:34,429] [8603610] [9f8] - Recorder: TIMESHIFT stream rejected - pid: 0x205 stream type: 0x5 logical type: 0x5 descriptor length: 5
    31. [2019-01-07 18:15:34,429] [8603610] [9f8] - Recorder: TIMESHIFT paused=no
    32. [2019-01-07 18:15:34,429] [8603610] [9f8] - FileWriter: SetChunkReserve(), chunkReserveSize: 0, maxFileSize: 256000000, m_bChunkReserve: 0
    33. [2019-01-07 18:15:34,429] [8603610] [9f8] - MultiFileWriter: OpenFile() succeeded, filename: D:\Streaming\timeshiftbuffer\live4-0.ts.tsbuffer
    34. [2019-01-07 18:15:34,429] [8603610] [9f8] - Recorder: TIMESHIFT Start 'D:\Streaming\timeshiftbuffer\live4-0.ts.tsbuffer'
    35. [2019-01-07 18:15:34,430] [8603610] [614] - MultiFileWriter::ThreadProc() started
    36. [2019-01-07 18:15:34,752] [8603610] [271c] - Recorder: TIMESHIFT start of video detected
    37. [2019-01-07 18:15:34,755] [8603610] [271c] - Recorder: TIMESHIFT clear TS packet queue
    38. [2019-01-07 18:15:34,755] [8603610] [271c] - CDiskRecorder::WriteToTimeshiftFile() - Reset write buffer throttle
    39. [2019-01-07 18:15:34,755] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 376 bytes
    40. [2019-01-07 18:15:34,755] [8603610] [271c] - Recorder: TIMESHIFT Info : Next broadcaster program clock reference rollover : 0 days 01:13:12 0
    41. [2019-01-07 18:15:34,755] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 564 bytes
    42. [2019-01-07 18:15:34,755] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 940 bytes
    43. [2019-01-07 18:15:34,755] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 940 bytes
    44. [2019-01-07 18:15:34,755] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 940 bytes
    45. [2019-01-07 18:15:34,755] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 940 bytes
    46. [2019-01-07 18:15:34,755] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 940 bytes
    47. [2019-01-07 18:15:34,755] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 1880 bytes
    48. [2019-01-07 18:15:34,755] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 1880 bytes
    49. [2019-01-07 18:15:34,775] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 1880 bytes
    50. [2019-01-07 18:15:34,775] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 1880 bytes
    51. [2019-01-07 18:15:34,775] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 1880 bytes
    52. [2019-01-07 18:15:34,775] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 3760 bytes
    53. [2019-01-07 18:15:34,775] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 3760 bytes
    54. [2019-01-07 18:15:34,786] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 3760 bytes
    55. [2019-01-07 18:15:34,786] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 6016 bytes
    56. [2019-01-07 18:15:34,809] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 7520 bytes
    57. [2019-01-07 18:15:34,809] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 9400 bytes
    58. [2019-01-07 18:15:34,820] [8603610] [271c] - Recorder: TIMESHIFT start of audio detected
    59. [2019-01-07 18:15:34,822] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 15416 bytes
    60. [2019-01-07 18:15:34,843] [8603610] [271c] - CDiskRecorder::Flush() - Throttle to 32336 bytes (max)
    61. [2019-01-07 18:15:35,187] [8603610] [271c] - Recorder:Pid 1ff Continuity error... 6 ( prev e ) - bad signal?
    62. [2019-01-07 18:15:35,187] [8603610] [271c] - Recorder:Pid 203 Continuity error... 9 ( prev 1 ) - bad signal?
    63. [2019-01-07 18:16:00,884] [8603610] [9f8] - Recorder: TIMESHIFT Stop 'D:\Streaming\timeshiftbuffer\live4-0.ts.tsbuffer'
    64. [2019-01-07 18:16:00,919] [8603610] [614] - MultiFileWriter::ThreadProc() finished
    65. [2019-01-07 18:16:00,920] [8603610] [9f8] - MultiFileWriter: CloseFile() succeeded, filename: D:\Streaming\timeshiftbuffer\live4-0.ts.tsbuffer, Max buffers used: 8
    66. [2019-01-07 18:16:00,920] [8603610] [9f8] - Recorder: TIMESHIFT Reset
    67. [2019-01-07 18:16:00,920] [8603610] [9f8] - CDiskRecorder::Reset() - Reset write buffer throttle
    68. [2019-01-07 18:16:00,933] [8603610] [9f8] - debug: DeleteChannel()
    69.  
    Maybe the decryption isn't working correctly for RTL HD ?
     
  7. Kickin

    Kickin Portal Member

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    hi nanuk
    Did you find a solution here ?
    I do think I have the same symptom on a channel in my HTPC.
     
  8. Chisum
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    Chisum MP Donator

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    The problem is the combination of Digital Devices Card, Alphacryt Cam and TVE3 of Mediaportal. Unfortunately I dont have a solution, only two "Workarounds". First is to try native TVE35 with MP2, i did not have any continuity errors or hickups with that constellation. Second would be to change the cam, I tried RTL HD with a Deltacam (as long as your V14 Card is not paired).
    Another possibility, If you do not insist in LiveTV, you can record your shows with continuity errors and correct them afterwards with "TSDoctor", no more hickups afterwards.
     
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    The vision of the MediaPortal project is to create a free open source media centre application, which supports all advanced media centre functions, and is accessible to all Windows users.

    In reaching this goal we are working every day to make sure our software is one of the best.

             

  • Support MediaPortal!

    The team works very hard to make sure the community is running the best HTPC-software. We give away MediaPortal for free but hosting and software is not for us.

    Care to support our work with a few bucks? We'd really appreciate it!