IMDB not working

Discussion in 'General Support' started by gonzo90017, November 3, 2015.

  1. gonzo90017

    gonzo90017 Portal Pro

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    Open Mediaportal> TV Guide> Highlight a Movie> Right Click> IMDB> Select the Movie

    After this you get the Querying screen then the Downloading information screen. It seems to finish
    downloading but after this nothing ever appears.

    IMDB if I remember correctly has been broken since version 1.4.


     
    • Missing System Logs and/or Specs Missing System Logs and/or Specs x 2
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  3. mm1352000
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    Log files please - so we can see which version of MediaPortal you're using, settings, network info etc.
     
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  4. gonzo90017

    gonzo90017 Portal Pro

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  5. mm1352000
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    Right, here's the problem:
    [2015-11-02 17:46:18,192] [Log ] [MPMain ] [INFO ] - GUIWindowManager: Could not find window 2003

    Window 2003 is the video info display window - the window that is meant to show all the IMDB info. If a skin doesn't have that window then the IMDB lookup function cannot possibly work.

    It looks like you're using the Titan skin. According to our code repository Titan definitely has that window:
    https://github.com/MediaPortal/Medi...diaPortal.Base/skin/Titan/DialogVideoInfo.xml

    So, I wonder if you've customised your skin, or perhaps restored from a backup at some point and lost the definition for that window...?

    Please use Windows File Explorer to check if "c:\ProgramData\Team MediaPortal\MediaPortal\skin\Titan\DialogVideoInfo.xml" exists.
     
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  6. regeszter
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    regeszter Retired Team Member

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    Hi,

    please refresh your internal and external grabbers.

    grabbers.PNG
     
  7. mm1352000
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    But the grabbing seems to be successful:
    The problem occurs after this.
     
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  8. gonzo90017

    gonzo90017 Portal Pro

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    I updated grabber scripts and internal grabbers. I also made sure that "c:\ProgramData\Team MediaPortal\MediaPortal\skin\Titan\DialogVideoInfo.xml" was present which it is. But still nothing. This is also a clean install of Mediaportal. So no modifications have been made.
     

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  9. mm1352000
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    Thanks for the update. I have to confess: I have no idea what's wrong.

    Does it work for you if you use a different skin (eg. DefaultWide)?
     
  10. gonzo90017

    gonzo90017 Portal Pro

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  11. mm1352000
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    I already saw the first thread. It was a Titan-only problem, and apparently was solved:
    https://issues.team-mediaportal.com/browse/MP1-3046

    I checked the code too and the fix appears to have been applied.

    The second thread is a different problem related to the grabber script. I don't see the corresponding entry "GUIVideoInfo Refresh image: New cover image link is not valid..." in your logs (and you already updated your grabber scripts), so I don't think that's the problem in your case.
     
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