[solved] - Media Portal crash playing mkv HEVC

Discussion in 'General Support' started by may24, January 10, 2016.

  1. may24

    may24 Portal Member

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    Hi all,

    I've noticed that the Mediaportal Player crashes when I try to playback HEVC Videos encapsulated in .mkv
    There're no problems when the video is in .mp4



    Also there're no isues watching the matroska clip with MPC-HC or VLC ...
     
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  3. Edalex
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    Edalex Community Plugin Dev

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    Hello, it will be nice to post logs so MP dev @Sebastiii colud investigate your issue.
    Also you could always try another splitters to see if crash persists.
     
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  4. may24

    may24 Portal Member

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    sorry I forgot the logs ... here they are.
    Running Mediaportal 1.13 (final) on Win7 64bit

    Reproducing is simple. Mux a HVEC video + AAC Audio File with the latest mkv-toolnix GUI (Win) into a new .mkv file.
    Do the same with the latest mp4box into a .mp4 file.
    Playback these files with Mediaportal - from the Video section

    The .mp4 will do fine. Matroska crashes the app.

    PS: I tried the Haali Media Splitter. Now the MP app. will not crash but is unable to playback any HEVC material ...
     
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  5. mm1352000
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    Thank you for the log files (y)

    As you can see from the Windows application event log, the source of the crash is nvcuvid.dll:
    Show Spoiler

    "TimeGenerated";"Source";"Category";"EntryType";"Message";"InstanceID"
    "11.01.2016 08:47:17";".NET Runtime";"(0)";"Error";"Anwendung: MediaPortal.exe
    Frameworkversion: v4.0.30319
    Beschreibung: Der Prozess wurde aufgrund eines Ausnahmefehlers beendet.
    Ausnahmeinformationen: Ausnahmecode c0000005, Ausnahmeadresse 5E1AEF27
    ";"1026"
    "11.01.2016 08:47:20";"Application Error";"Anwendungsabsturzereignisse";"Error";"Name der fehlerhaften Anwendung: MediaPortal.exe, Version: 1.13.0.0, Zeitstempel: 0x566fbdc5 Name des fehlerhaften Moduls: nvcuvid.dll, Version: 7.17.13.4752, Zeitstempel: 0x54d3ac7a Ausnahmecode: 0xc0000005 Fehleroffset: 0x0009ef27 ID des fehlerhaften Prozesses: 0xdb8 Startzeit der fehlerhaften Anwendung: 0x01d14c4437cd2d3d Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Pfad des fehlerhaften Moduls: C:\Windows\system32\nvcuvid.dll Berichtskennung: 8a7dc207-b837-11e5-b1a6-c86000e39c6a";"1000"
    "11.01.2016 08:47:33";"Windows Error Reporting";"(0)";"Information";"Fehlerbucket , Typ 0 Ereignisname: APPCRASH Antwort: Nicht verfügbar CAB-Datei-ID: 0 Problemsignatur: P1: MediaPortal.exe P2: 1.13.0.0 P3: 566fbdc5 P4: nvcuvid.dll P5: 7.17.13.4752 P6: 54d3ac7a P7: c0000005 P8: 0009ef27 P9: P10: Angefügte Dateien: Diese Dateien befinden sich möglicherweise hier: C:\Users\htpc\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_MediaPortal.exe_f696d49d823c5e4822bcee4a9cf9791352479c45_072bee06 Analysesymbol: Es wird erneut nach einer Lösung gesucht: 0 Berichts-ID: 8a7dc207-b837-11e5-b1a6-c86000e39c6a Berichtstatus: 0";"1001"



    nvcuvid.dll is not part of MediaPortal, so this issue seems most likely to be related to the splitter and/or codecs that you have configured MP to use. On that point: I see you are using the LAV video codec. Have you configured LAV to use" NVidia CUVID" for "hardware acceleration" (DXVA), or enabled "hardware/GPU deinterlacing"? If yes, to me that seems the most likely source of the crash. I would suggest to try a different option (eg. DXVA2 (native)).

    [edit: It might be helpful to provide a screenshot showing your LAV video codec settings.]
     
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  6. Vasilich
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    moreover, your GeForce GT 610 doesn't support hardware acceleration for HEVC, so don't expect it to work over GPU.
    And the author ov LAV filters recently said, that nVidia broke something in their last drivers (since October 2015?) concerning CUDA so that it doesn't work flawlessly anymore. He adviced to use DXVA Native or CopyBack
     
    Last edited: January 11, 2016
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  7. may24

    may24 Portal Member

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    Well ... "if so" ...

    The playback of the .mkv works perfectly when using MPC-HC.
    And the same Video data - but in a .mp4 container - also plays fine.

    True, HW-acceleration is enabled in LAV config, but still this looks like an Splitter problem rather than a decoder issue
     
  8. mm1352000
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    Doesn't MPC-HC normally use it's own splitter and/or built in codecs?
    If yes, that's an obvious difference that could explain the difference in results.
    ...so if the MPC-HC configuration works, another way to solve the problem (in addition to changing your LAV config) could be to configure MP to use the same splitter and/or codecs as MPC-HC. :)

    Yes, it's possible that the LAV splitter has a problem with certain MKV files... though I would not have thought that any splitter would need nvcuvid.dll.
     
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  9. Sebastiii
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    Could be nice to have a sample to see if we can reproduce it too :)
     
  10. Helios61
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    MPC-HC uses as default it's own LAV filter (ver. 0.66).
     
  11. Vasilich
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    obviously you would need to have same driver version (and maybe even same hardware). Despite @may24 hasn't yet posted settings ov LAV video decoder.
     
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