Mediaportal crashes (stopped working error) when playing a video on moving pictures or mp tv series

Discussion in 'General Support' started by sachinjoseph90, November 26, 2017.

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  1. sachinjoseph90

    sachinjoseph90 New Member

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    I have been using mediaportal for ages. Bought a new laptop win 10 64 bit, 6 gb ram and 2gb radeon m530 series. i7 7th generation.
    Mediaportal 1.18.0 currently installed.

    Problem is i only configure mp tv series and moving pictures in Mediaportal. and now when i play any of my movie or series collections, mediaportal crashes. I tried fiddling with the codecs in mediaportal configuration and sometimes it just somehow works. Next day it starts crashing as soon as click a movie or series. Once again i simply fiddle with settings and it works again. but next day gone.
    Please help me as Mediaportal has been something amazing in my life and now i have to live without it.



    Note: I saw some update for windows 10 mentioned in another thread. I tried downloading n installing it but it says i cant install it. However i dont think it should matter becuase my laptop is updated till the version before creators fall. I reverted back from creators fall as it made my system slow.

    The logs have been attached.
     
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  3. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

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    Hello

    If any program crashes, check the Windows application event log to find the cause. ;)

    In this case:
    Show Spoiler

    "26-11-2017 23:11:22";".NET Runtime";"(0)";"Error";"Application: MediaPortal.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.AccessViolationException
    at MediaPortal.Player.Subtitles.MpcEngine+MpcSubtitles.FreeSubtitles()
    at MediaPortal.Player.Subtitles.MpcEngine.FreeSubtitles()
    at MediaPortal.Player.VideoPlayerVMR9.Cleanup()
    at MediaPortal.Player.VideoPlayerVMR9.GetInterfaces()
    at MediaPortal.Player.VideoPlayerVMR7.Play(System.String)
    at MediaPortal.Player.g_Player.Play(System.String, MediaType, System.IO.TextReader, Boolean, Int32, Boolean, Boolean)
    at WindowPlugins.GUITVSeries.VideoHandler.Play(Int32)
    at WindowPlugins.GUITVSeries.VideoHandler.ResumeOrPlay(WindowPlugins.GUITVSeries.DBEpisode)
    at WindowPlugins.GUITVSeries.TVSeriesPlugin.CommonPlayEpisodeAction()
    at WindowPlugins.GUITVSeries.TVSeriesPlugin.OnClicked(Int32, MediaPortal.GUI.Library.GUIControl, ActionType)
    at MediaPortal.GUI.Library.GUIWindow.OnMessage(MediaPortal.GUI.Library.GUIMessage)
    at WindowPlugins.GUITVSeries.TVSeriesPlugin.OnMessage(MediaPortal.GUI.Library.GUIMessage)
    at MediaPortal.GUI.Library.GUIWindowManager.SendMessage(MediaPortal.GUI.Library.GUIMessage)
    at MediaPortal.GUI.Library.GUIWindowManager.DispatchThreadMessages()
    at MediaPortalApp.FrameMove()
    at MediaPortal.D3D.OnIdle(System.Object, System.EventArgs)
    at System.Windows.Forms.Application+ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FDoIdle(Int32)
    at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
    at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
    at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
    at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
    at MediaPortalApp.Main(System.String[])

    ";"1026"
    "26-11-2017 23:11:23";"Application Error";"Application Crashing Events";"Error";"Faulting application name: MediaPortal.exe, version: 1.18.0.0, time stamp: 0x59d9d5bc Faulting module name: mpcSubs.dll, version: 0.0.0.0, time stamp: 0x59d9d5ad Exception code: 0xc0000005 Fault offset: 0x00001db0 Faulting process ID: 0x1de8 Faulting application start time: 0x01d366f20671b2de Faulting application path: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Faulting module path: C:\Program Files (x86)\Team MediaPortal\MediaPortal\mpcSubs.dll Report ID: 6ff9d439-fc91-416d-9012-20555406e079 Faulting package full name: Faulting package-relative application ID: ";"1000"
    "26-11-2017 23:11:23";"Windows Error Reporting";"(0)";"Information";"Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: MediaPortal.exe P2: 1.18.0.0 P3: 59d9d5bc P4: mpcSubs.dll P5: 0.0.0.0 P6: 59d9d5ad P7: c0000005 P8: 00001db0 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER22B9.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_MediaPortal.exe_38a26da2b9c6d1d88129cab8b7340667a63aa_30d029d2_2a612597 Analysis symbol: Rechecking for solution: 0 Report ID: 6ff9d439-fc91-416d-9012-20555406e079 Report Status: 97 Hashed bucket: ";"1001"


    So, the crash source is mpcSubs.dll (MPC HC subtitles).

    You can workaround the crash by disabling/avoiding use of MPC HC subtitles engine.

    I also suggest to read this thread:
    [confirm] - Access violation in MPCSubs.dll
     
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  4. sachinjoseph90

    sachinjoseph90 New Member

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    Wow! OK lemme try that and I'll get back to you. Thank you so so much for the quick response. Your the man!
     
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    sachinjoseph90

    sachinjoseph90 New Member

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    Hey man, working around the idea of a subtitle issue, i entered the settings of mediaportal and set the plugin to automatically select codecs. (had done this from configuration previously but it was a temporary fix) and now everything seems to be working perfectly. Thanks a lot! God Bless
     
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