MP 2.1.1 crashes as soon as I click on the big settings icon on the settings page

Discussion in 'General' started by jon z, August 12, 2017.

  1. jon z

    jon z New Member

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    Description
    select the settings "gear", and the setting page loads. select the big "settings" button, and mp crashes every time. am I doing something wrong?

    Steps to Reproduce:
    select the settings "gear", and the setting page loads. select the big "settings" button, and mp crashes every time.
     
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  3. HTPCSourcer
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    HTPCSourcer MP2 Product Manager

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    Hello and welcome to the forum!

    Please read Submit a bug report ;). We require logs in order to be able to help you.
     
    Last edited: August 12, 2017
  4. HTPCSourcer
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    HTPCSourcer MP2 Product Manager

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    Please reproduce the issue (crash) and then upload a fresh set of logs.
     
  5. jon z

    jon z New Member

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    Description
    MP 2.1.1 crashes as soon as I click on the big "settings" icon on the settings page. Here are the captured logs.

    Steps to Reproduce:
    click on settings icon (the big gear), then click on settings icon ( the only icon on the settings page. within a few seconds, mp crashes and win 10 jumps is and closes it down
     
  6. morpheus_xx
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    morpheus_xx Lead Dev MP2

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    This looks like an issue with your Windows installation or filesystem problem:
    The last line in MP2 log is to enable the WIFI configuration. And in the Windows application log following crash reason is logged:
    So I suggest to check the filesystem first.
     
  7. jon z

    jon z New Member

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    thanks for your quick analysis and reply. I think this is beyond my level of expertise, as I'm unfamiliar with what the file "fontface.dat" is, and how to possibly repair it. It sounds like it is part of the win10 operating system---but I'm not even sure I have that right. I have run CHKDSK in the past, and I think I can at least do that---but beyond that (unfortunately at my level of non-expertise) the other bullet points you list don't make sense to me.
    Thanks anyway.
     
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